Supervisor – is a higher hierarchical level than the customer or sales assistant. They provide support tort the manager by leading a small team within the business as instructed by the store manager. The supervisor has to make sure that the team achieve the targets set for It by the manager. Duties Coordinating and planning staff activities to make sure that all jobs are being carried out so that sales targets are met. Supervising the work of the team members. Dealing with enquiries and complaints referred to the supervisor by the sales staff. Training new sales staff. Serving customers as and when required.

Preparing reports for the manager when required. Deal with cashing up of receipts for the area that they supervise. To organize promotional activities for the area that they supervise. Makes sure that the store/ part of the store that they supervise Is well maintained and that all health and safety standards are met e. G. Enough stock, displays and promotions. Cleanliness of the store. Qualities Strong written and oral communication skills to be able to communicate with both customers and colleagues at all levels of seniority. Decision making to determine the correct course to action and follow through to successful resolution.

Good organizational skills, ability to priorities your work and the work of the team. The confidence and the ability to motivate staff. Good working knowledge of own product/department area Experience of handling retail transactions Involving cash, cheeses, vouchers, credit cards, the EPOSES system Manager The manager has overall responsibility for the work of the store and for planning for making sure that the store meets the objectives set for It by head office. They delegate authority to supervisors and operatives but they have to take responsibility or everything that happens in the store.

Duties With the Board of Directors, set the alms and objectives of the business and make e. G. Revising opening hours to ensure the store can compete effectively in the local market Analyzing sales figures and forecasting future sales volumes to help make decisions about how to maximize profits. Using information technology to communicate with stakeholders and to analyses data to help with forward planning; Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

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Manage department colleagues appraisals and reviews, Performance Management and handle all relevant HER issues in a timely manner in accordance with company policies and procedures managing stock levels and making key decisions about stock control; Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development Ensuring standards for quality, customer service and health and safety are met. Resolving health and safety, legal and security issues. Responding to customer complaints and comments.

Chairing meetings. Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issue Qualities A good standard of basic education, including “good” GEESE passes in both English and Mathematics Strong interpersonal skills with an ability to communicate effectively with a diverse range of people. Self starter Ability to recognize stock potential to generate income Knowledge of product pricing Good administrative and organizational skills. Ability to handle money, keep records and organize work Ability to analyses and make clear Judgments

Ability to demonstrate presence of mind when working under pressure Ability to motivate others Significant retail experience working within a modern retail environment Entirely trustworthy and honest Commitment to and knowledge of equal opportunities – including inclusively and access issues The main purpose for the sales assistant is to carry out tasks, as directed by the manager and supervisor, to ensure that customers have an enjoyable shopping experience. Duties Welcome and advise customers (so practice your smiling) Ensure goods are well displayed Handle payments and operate the till

Keep the shop floor clean and tidy Assist in changing displays of shop stock and arranging in store promotional material Receiving deliveries, unpacking and re-shelving or storing stock. Assisting with regular stock checks and annual stock takes Ensuring that the business premises is healthy and safe e. G. Making sure that all fire exits and escape routes are kept free from obstruction. Being vigilant at all times and to help minimize stock loss. Qualities Polite and helpful Good communication skills Good with numbers Work well with other people Trustworthy Some experience using POTS equipment

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