Voluntourism or voluntary touristry has become another alternate touristry of those who seek new manner to research the universe. It is a combination of volunteering and going which aid added value to one another. Tourist should non be simply a individual who takes an advantage from finishs by sightseeing entirely. Volunteer should non be simply a individual who contributes to finishs by giving out their adult male powers. The thought of “ depend on each other ” is acquiring more of import and valuable to touristry industry. Therefore, what we called “ voluntourist ” is initiated by trusting that voluntourist can be a individual who is able to response to the demands of both visitant and finish sides.

Voluntourism has a really similar value concatenation as ordinary touristry value concatenation, nevertheless, there is another emerging type of organisation which comes after travel bureau and acts as a span between tourer and touristry attractive forces that is a conservation-based voluntary touristry organisation. This type of organisation plays a function in supplying volunteering activities and takes attention of voluntourists during a certain period of their corsets. Some organisation besides provides adjustments, nutrients, and assist guiding or contact with other touristry attractive forces for voluntourists. Some organisation becomes a ‘must visit ‘ topographic point which attracts ordinary tourer who does non be after to make voluntary before.

This research focuses on a instance survey of voluntaries ‘ experiences at one preservation based-volunteer touristry organisation in Thailand, Wild Animal Rescue Foundation of Thailand ( WARF ) . Three voluntaries and a president of WARF had given interview to assist us larn more about this industry. Consumer Purchasing Decision Process Model is used to assist with this primary information analysis. This theoretical account helps us to derive more apprehension in consumers ( voluntourist ) in order to develop proper value creative activity schemes for voluntourism industry related organisations.

Case Study and Research Problems

To analyze about what are motives, attitudes, and influenced factors of voluntourist sing choice standards when doing a determination to take conservation-based voluntary touristry organisation.

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Research Objective

To research about voluntourist and function of a conservation-based voluntary touristry organisation in order to develop an advanced value creative activity positions for voluntourism industry.

Background of Wild Animal Rescue Foundation of Thailand ( WARF )

WARF is one of Thailand ‘s prima conservation-based voluntary touristry organisation advocates for nature and wildlife preservation. Currently, WARF operates in four different wildlife sanctuaries that are focused on supplying appropriate lodging and attention for animate beings placed under their protection. Many of the animate beings in WARF ‘s attention, including Gibbons, macaques, bears and Liberation Tigers of Tamil Eelams are former pets that have been maltreated, or have grown excessively large and unwieldy for their proprietors.

WARF ‘s end

To rehabilitate these animate beings wherever possible and return them to the natural state

WARF ‘s Aims

Prevention, instruction and active runs against runing and inhuman treatment to wild animate beings

Rescue wild animate beings, particularly those which are handicapped or maltreated

Seek aid or advice from experts, both local and foreign.

Promote preservation

Cooperate and co-ordinate with authorities bureaus or other organisation to educate and publicise activities

Behavior activities and cooperate with other charitable organisations for the public benefit

WARF Location and Projects ( chief undertakings )

Head one-fourth: in Bangkok – office work

Gibbon Rehabilitation Project ( GRP ) : Located in Phuket, one of the most popular touristry finish of Thailand. This undertaking is besides promoted as one natural touristry attractive force site of Phuket. GRP is WARF ‘s chief undertaking opened for voluntary to come to assist, help, larn and advance WARF ‘s activity.

Wild Animal Rescue and Education Centre ( WARED: Located in Ranong, another southern state of Thailand. Ranong is non as popular touristry finish as Phuket. WARED focuses on instruction, local small town engagement and development every bit good as, of class, supplying a sanctuary for threatened species. Volunteer is welcomed to fall in WARED

Volunteer undertakings

By and large voluntary works includes nutrient readying, cleansing of coops, helping in general animate being public assistance, besides data aggregation. Development of the site is ongoing and voluntaries are required to go involved in whatever phase of the undertaking is being progressed during their stay. Anyway, undertakings are besides opened to be adjusted harmonizing to voluntary petitions and suggestions. International voluntaries play really much of import functions as work forces and trade name embassadors for advancing WARF internationally.

Literature Review

Definition of Voluntourism

In order to acquire a common definition of the word “ voluntourism ” , a merely method by seeking on Google under the keywords “ what is voluntourism ” and “ definition of volutourism ” was used. The consequences shown on the first page of Google started with a beginning from Wikipedia stated that “ Volunteer travel, voluntary holidaies or voluntourism is travel which includes volunteering for a charitable cause ” Following by Wiktionary defined voluntourism as “ A type of touristry which combines traditional travel and touristry with voluntary work ” . Beyond these two beginnings, there is one web site which appears many times on Google page and it seems to hold tonss of utile information about voluntourism ; this web site called “ Voluntourism.org ”

“ VolunTourism.org ” is a web site founded by David Clemmons who initiated a concept paper on voluntourism in 2003. He presented this paper to the research manager of The George Washington University ‘s International Tourism Institute of Tourism Industry ( IITS ) . A collaborative attempt between David, IITS together with Educational Community and support from Los Ninos, Inc[ 1 ]in advancing voluntourism was officially started since so. Under the mission of to Educate, to Empower, and to Prosecute in voluntourism, this website provides many utile research and surveies about voluntourism. They define the word voluntourism from three voluntourism related forces form each organisation, those are ;

“ VolunTourism is something that changes the manner we see the universe and it changes the manner the universe sees usaˆ¦.but there surely are mentions to see, firsthand personal experience, where touristry, travel, service and larning all fit together in a manner that is seamless. ”

Richard Brook

( Outreach plan director, University of Wisconsin )

“ This thing is touristry, this thing is non ; this thing is adventure, and this one is non ; this is voluntourism, and this is non is about an academic exerciseaˆ¦ . ”

Christina Heyniger

( Management Consultant specialising in escapade travel and voluntourism at Xola confer withing )

“ It ‘s the whole spectrum of things – from catastrophe enterprises, catastrophe extenuation enterprises, charitable activities, and so lending to people ‘s capacity to construct autonomy. You can truly make a voluntourism experience in any of those scenarios ”

Elisa Sabatini,

( Executive Director of Los Ninos, Inc. )

From these three definitions, voluntourism can be implied as one sort of experience in touristry activity that contributes to self-fulfillment in the manner of battle with many types of scenery of acquisition and charity.

In term of how to categorise voluntourism in a touristry industry, many writers proposed that it should be fit good in an alternate touristry. Harmonizing to Stephen Wearing, the writer of Volunteer Tourism: Experience that makes difference ( 2001 ) , she proposed the a conceptual scheme of alternate touristry as below ;

Figure 1: Conceptual Schema of Alternative Tourism

Beginning: A conceptual scheme of alternate touristry ( Wearing, S. , 2001, p.30 )

Harmonizing to the above scheme, voluntourism can take portion in every sort of activities in alternate touristry. It is rather complicated to specify an exact significance of voluntourism besides from wide significance of going while making a voluntary activity.

Tourism value concatenation

In order to hold better understanding about touristry industry, to understand entire value concatenation of this industry is really of import. Importantly, under the Poverty Reduction Strategy Papers, touristry activity is an indispensable portion of economic development tools bring forthing incomes in rural countries and diversifying employment chance ( Conservation International, accessed in October, 2010 ) . The Example Tourism Value Chain Schematic created by Conservation International can assist us to see clearer image on what type of possible industries, associations, companies are involved when tourer goes on travel. ( See Figure 2 )

Figure 2: Example Tourism Value Chain Schematic

Beginning: “ Conservation and Tourism, A Value Chain Approach, ” Conservation International, accessed October 26th, 2010

Travel agents, air hoses, hotel, cab, coach, eating house, usher, handcraft store, local attractive force, menagerie etc. , are all engaged in one touristry concatenation. Expenditure tourer wages one time they go on travel back uping many industries engaged. Therefore, to make a farther research on this industry, in order to better the quality and make assortment to pull more tourers ; would be a goaded factor for a state ‘s economic growing.

Voluntourism – Experience economic system

Another manner to categorise voluntourism is by Economic Distinction Method. There is an interesting paper discussed about an emerging type of economic called “ Experience Economy ” which means ;

“ An experience occurs when a company deliberately uses services as the phase and goods as props, to prosecute single clients in a manner that creates a memorable event ”

B.Joseph & A ; James H. , 1998

Beyond the definition of industrial economic system, agricultural economic system, or service economic system ( see table 1 ) , Voluntourism can evidently be categorized in a type of experience economic system. Since clients or tourers take a full engagement in voluntary activities besides ; they have a tight connexion with finish ‘s activity.

The term experience economic system has been increasing in value among touristry experts, every bit good as Pine and Gilmore ( 1999 ) ; they believe that selling experience is a solution to ‘touch ‘ people ‘s head instead than selling merchandise or service entirely. Although experience is intangible and tends to be expensive, people value it because it is memorable. ( See table 1 )

Table 1: Economic Differentiation












Economic Function





Nature of Offering





Key Attribute





Method of Supply

Stored in majority

Inventoried after production

Delivered on demand

Revealed over a continuance





Stage manager






Factors of Demands





Beginning: B.Joseph & A ; James H. , 1998, “ Welcome to Experience Economy ”

Experience Economy to Challenge Economy

Geerdink ( 2010 ) has proposed her thought supported new phenomenon sing the term ‘challenge economic system ‘ , which is proposed by Hermen Lier ( 2009 ) in his research titled van experience naar challenge economic system. She believes that the term experience economic system became more like stylish term, which is no longer genuinely response to tourist ‘s demands. Many touristry finishs try to ‘create experience ‘ or ‘staged genuineness ‘ without taking tourer ‘s true demand into consideration. To get the better of this affair, conveying the term ‘challenge ‘ together with ‘experience ‘ should be alternate to fulfill demands of tourers. As Lier ( 2009 ) besides mentioned that a challenge will hold a greater value and impact on tourer. To allow tourist ‘participate ‘ is the most of import manner to give them non merely interesting experience, but besides something that will agitate them to them nucleus.

Conservation-Based-Volunteer Tourism & A ; Volutourist ‘s Motivations

Dr. Nancy Mcgehee, an expert in volutourism research of Voluntourism.org gave a definition of conservation-based voluntary touristry in her research on “ Choosing Your Conservation-Based Volunteer Tourism Market Segmentaˆˆwith Care-Part 1 ” that ;

“ Conservation-based voluntary touristry includes those organisations that use paid voluntaries recruited internationally to set about undertakings that aim to reconstruct or heighten the natural environment. ”

On her research, she besides mentioned further about motive of voluntourist. Since ‘voluntourist ‘ reflects as a combination of ‘volunteer ‘ and ‘tourist ‘ , so their motives should besides be a combination of voluntary ‘s motive every bit good as tourer ‘s motive. Hence, voluntourist ‘s motive should be something like a motive which is involved selflessly motivated travel.

Besides, she besides suggested interesting mark group for preservation based- voluntary touristry organisations should concentrate on. First group is immature travelers ( 18-24 old ages old ) and another group is mature travellers ( 50 old ages old up ) . Both groups present differences in experiences, motives, and advantages & A ; disadvantages if organisations want to tap in these markets. ( See table 2 )

Table 2: Conservation Based-Volunteer Tourist Segmentation

Young Travelers

( 18 – 24 old ages old )

Mature Travelers

( 50 old ages old up )

Travel Experience

No or few ( 0-3 ) international trips in the last 2 old ages

4 or more international trips in the 2 old ages

Prior Conservation Involvement

Not really involved

Slightly or really involved


-Personal development, fresh experiences:

-Have merriment

-Discover new things

-Meet new people

-Help the research worker

-Develop skills & A ; abilities

-Learning and assisting the research worker:

-Support the organisation

-Do something meaningful

-Learn about wild animate beings

-Experience new civilizations

-Have merriment

Advantages & A ; Disadvantages tapping to this market

-Fast turning market

-Flexible agendas

-Able to set about long-run expeditions

-Not likely to be repeat visitants,

-Less interested in preservation

-Less experienced travellers

-Stable market

-Repeat visitants with a demonstrated committedness to volunteering, preservation and travel

-Sometimes continuance and type of activities restricted by physical restrictions and/or duties at place

Beginning: Nancy Mcgehee, “ Conservation Based-Volunteer Tourism Market Segment with Care-Part 1 ” , Voluntourism.org, Accessed on April 20th, 2011

Scope and Restrictions

There are two types of restrictions varied by during the procedure of roll uping primary informations and secondary informations.

In order to derive primary informations via interview method, there was no trouble in how to entree to voluntaries to hold a direct contact, nevertheless ; the trouble was on how to place possible interviewees itself. Harmonizing to the clip period of research fiting with the handiness of voluntaries who were presently at the undertaking ; there was a restriction to scope age scope and needed figure of male and female interviewees to equilibrate the consequences. Anyway, the interviewees were all experient voluntaries who were able to lend interesting interview consequences.

During the procedure of roll uping secondary informations, the restriction was on lack of comparable research informations on “ co-creation ” and “ touristry ” , besides “ co-creation ” and “ volunteering ” . Mostly of co-creation related subjects are concerned about touchable merchandise industry. Therefore, the writer had to trust on those indirect informations on touristry direction, experience economic system, selling direction, and value creative activity. However, since co-creation in unpaid touristry industry is comparatively new subject, it is a large challenge for the writer to research this new tendency.

Research Methodology

Apart from information research on secondary informations, instance survey on co-creation in voluntourism industry was conducted under qualitative research method via face-to-face interview. Under a sort cooperation and holding a tight relationship with president of Wild Animal Rescue Foundation of Thailand ( WARF ) , handiness to insight information of organisation and to carry on interview with voluntaries, who are counted as ‘customer ‘ of the foundation, were permitted.

The writer had an chance to carry on direct interview with three voluntaries during their corsets at Gibbon Rehabilitation Project ( GRP ) , WARF owned chief undertaking in Phuket. Three voluntaries are all single voluntary who plan to remain more than two hebdomads. Volunteer A has come to WARF for the first clip, Volunteer B has come back to work at WARF for the 2nd clip, and Volunteer C is a repeater who comes to WARF several times.

The interviews were conducted one by one with the same set of inquiries. ( See appendix 1 ) The inquiries are set in order to larn about client ‘s buying determination procedure. Recorder was besides used to guarantee truth when catching interviewee ‘s replies.

Besides interview voluntaries, the writer besides had talked with the president of WARF to derive more information from organisation ‘s point of position. This information was taken into consideration when analyse informations every bit good.

Interview Results and Data Analysis

The information analysis is based on consequences from primary informations research, which is face-to-face voluntary interview. The analysis is done by grouping inquiries in the order of client buying determination procedure while comparing interview consequences from each voluntary. Harmonizing to interview consequences and analysis, recommended value creative activity schemes to entree voluntourist in each buying determination procedure will be proposed.

Phase 1: Problem Recognition

In order to place the best pattern to arouse voluntourist ‘s demand, we need to cognize about possible drivers that motivate voluntourists to make voluntary and ground for taking a certain volunteering topographic point. Two inquiries sing volunteering motive and motive to take Thailand had been asked.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.1 What motivated you to make volunteer

Want to assist people and to salvage environment

Love animate beings and want to seek new thing after retired

Want to assist people and salvage environment. Besides, want to acquire more realistic position of a state than merely being a tourer.

Q.2 What motivated you to make volunteer in Thailand?

First clip to Thailand. Be able to make more than merely travel here.

Love travelling and ne’er been to Asia and Phuket before

Weather, forest, different animate being species to UK

Motivations and demand of voluntourists to take part in voluntourism is farther than merely to hold merriment at finish but they are motivated more by a sense of selflessness. Three interviewees recognize the same job of “ Needs to assist people ( besides environment and animate being ) ” . Following by grounds for taking Thailand as their finish, volunteer A and B have same replies that it is because they have ne’er been to Thailand before and they love going. Volunteer C considers more about differences in geographics and environment from her state, which attracted her to come to Thailand.

Phase 2: Information Search

Phase of information hunt is a really critical phase to capture voluntourist ‘s attending over rivals. To acquire to cognize what sort of media tools accessible to voluntourists and how to use other trustable beginnings to act upon voluntourist ‘s head is really of import. The inquiries were asked to happen out whether the beginnings of information interviewees used to seek for information about voluntourism are the same as where they got to cognize WARF or non.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.3 Where did you derive information sing voluntary touristry activities and suppliers?

Internet, lonely planet, alatair travel magazine

Internet, lonely planet, and WARF was on Television a batch

Friends, cyberspace and Green Volunteer Book

Q.4 Had you done any synergistic response or petition with activities suppliers?

Via electronic mail sometimes

No interaction. Merely hunt for information on cyberspace

No, merely seeking information via web site

Q.5 How did you acquire to cognize WARF?

Website, Lonely Planet, saw information during her trip to Thailand

Lonely Planet

Her friends who came to WARF before and trough web site

Q.6 Had you done any interaction with WARF before doing a determination?

Yes, via electronic mail and walked in to straight consulted with staff about adjustment

Yes, via several electronic mails. Staff responded directly back every clip he asked inquiry

Via electronic mail to corroborate about volunteering credence

Harmonizing to consequences from three interviewees, cyberspace ( website ) is a common tool for voluntourist to seek for information. Two out of three besides used a travel guidebook ; particularly Lonely Planet to seek for farther information, and this guidebook appeared to be the topographic point where they got to cognize WARF as good. However, volunteer C, who has the highest purpose toward volunteering activity ; take a beginning, which is instead direct to her demands like voluntary usher book than travel guide book. Furthermore, she consulted with her friend who has volunteering experience at where she wanted to travel excessively.

However, the range of consideration and pick set of organisation seems to be really narrow for each voluntary. They do non look for several Numberss of organisations at the same clip. Likewise, they could non retrieve the name of other organisations, which were non chosen, when they were asked. It implies that ‘brand ‘ of voluntaries touristry organisation do non truly impact their determination devising every bit long as it can react to voluntourist ‘s demand and choice standards.

Apart from one-way information hunt, three voluntaries have done some interactions with organisations to derive more information but contents and frequence of interactions are non important plenty to pay attending on this.

Phase 3: Evaluation of Options

This phase is where voluntourists try to fit their demands with benefits that they expect to derive from take parting in a certain voluntourism organisation. Therefore, to cognize about choice standards and their outlook would assist much in be aftering a proper manner to advance the finish consequently.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.7 What standard you use to measure suppliers?

Size of supplier should non be excessively large and be able to interact with local people

Feeling he gets from interaction with staffs and their friendliness

True preservation or merely ecotourism


How different in experience from her normal life in UK

Type of work involved. Working with nature and animate beings are preferred

Rural location is preferred

Degree of interaction with local people

Q.8 What do you anticipate to acquire from volunteering at WARF?

To larn more about animate beings. Not for CV or enfranchisement

Desire to work with animate beings

Experience working with Primatess. Better apprehension of forest ecosystem. Understanding of Thai civilization

Each voluntary prioritise choice standards otherwise, nevertheless they have a common outlook toward volunteering at WARF ; which is to work with animate beings. The consequences implies another interesting point that choice standards of voluntourist tends to be related with general ambiance and environment of the finish instead than ‘what ‘ they are traveling to make at that place. In other words, they somehow expect indirect benefits, such as to be able to interact with friendly staffs, local people in a rural location ; over direct benefits which they know that they will surely derive from working at the organisation.

Phase 4: Purchase Decision

This phase of doing a determination to buy besides includes the determination to take whether or non to travel on voluntourism activity, to which finish, and to which organisation. Question to larn about this phase focuses on external factor, which may act upon voluntary ‘s determination to buy.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.9 Were you influenced by person when doing a determination?



Yes, her friend who used to fall in WARF before

Volunteer A and B have no 1 influenced their determination to fall in voluntourism while voluntary C is influenced by her friend who has experience at WARF before. Nevertheless, the consequence shows deduction that these three voluntaries have three things in common. First, they do non hold a strong influencer who own right to do a determination over themselves. Second, they do non follow friends. Third, they do non hold to inquire friend to attach to with. This deduction demonstrates point of difference with ordinary tourer ‘s characteristic that tourers are likely to hold friends to travel travel with whereas voluntourists do non depend much on fellow travelers.

Phase 5: Experience at WARF

This is an extra phase the writer considers that it is necessary to take it into history since ‘selling experience ‘ is a bosom of voluntourism industry. Furthermore, inquiries in this phase aid to compare if the experience at the same organisation of voluntaries who participated in different clip is the same or non.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.10 What are your daily-weekly occupations at WARF?

Office work, instruction related, quarantine country, clean the coop

Learn more about Gibbons in order to explicate to tourist, clean the coop, quarantines, instruction centre, newssheet, and website

Education centre, rehabilitation, quarantines, office work, monitoring

Q.11 Are these occupations assigned by WARF or you requested to make so?

All in plan

All are assigned. It ‘s already good organized.

All are assigned but can bespeak

Q.12 What do you normally do on the twenty-four hours off?

Stay at a centre, plunging

Plaies around undertaking, travel to the beach

Visit local finish such as Buddha, beach and temple

Q.13 Does WARF take portion in easing your program for twenty-four hours off and going?

Yes, such as choice up at the airdrome when go going

If consult, yes

Staff are willing to offer advise if required

Q.14 Does WARF has an unfastened environment for petition and remark for betterment?

Suggestion box, hebdomadal meeting to show thought

Staff is really unfastened for petition via speaking straight, electronic mail, questionnaire

Can offer advice and remarks in meetings.

Q.15 How do you depict experience at WARF?

WARF is run good and has done really good occupation in rehabilitate animate being to wild

Very good topographic point and staffs are friendly.

Most of staffs are really friendly and willing to assist and learn voluntaries.

Q.16 Have you of all time portion your experience at WARF to people? How?

Yes, by speaking with friends in her state via Facebook and electronic mail, besides speaking to tourist

Yes, he wrote electronic mail to state his friends in his state

Yes, by speaking with friend

Experience of three voluntaries appeared to be the same in term of work contents and degree of engagement in meeting for thought look. The consequences show that they had good clip at WARF particularly with staffs. Not merely work related issue, WARF besides assists them when they need aid or advice for going. Besides, WARF provides an unfastened environment for petitions and listen to volunteer ‘s thoughts for betterment. Volunteer were treated as one of of import staff of the organisation.

The last inquiry of this phase was asked to cognize a behaviour of the voluntourists whether or non they are likely to portion experience to other people during their stay. The replies show that three of them have of all time shared the experience during their stay via electronic mail, speaking, and facebook. This is why this phase should be considered as the really of import phase. Organization should be cognizant of how to pull off voluntourist ‘s experience in every individual clip because one time organisation fail to fulfill voluntourist ‘s demand, doubtless intelligence and rumours about this error would be spread to foreigners instantly.

Phase 6: Post-Purchase Evaluation

The concluding phase of buying determination, post-purchase rating phase is to corroborate voluntourist ‘s satisfaction after their experiences. Few inquiries were asked to look into how they truly feel about their experiences.

Volunteer A – Female

1st clip at WARF

Volunteer B – Male

2nd clip at WARF

Volunteer C – Female

WARF repeater

Q.17 Do you fulfill with overall experience at WARF?


Very much, this is his second clip

Largely, really happy with work

Q.18 Do you desire to come back once more?


Yes, decidedly

Probably yes

Q.19 How do you urge WARF to others?

Very good topographic point

You should come

Try it if you like

Three of them are happy with their experiences and they have a feeling of they want to come back once more if there is a opportunity. This phase helps to do certain that these voluntaries are likely to go repeaters for the organisation so, it is necessary to follow up and maintain in touch with them.

Value Creation Approaches

*I program to compose about my proposed value creative activity attacks in each consumer buying determination procedure, the schemes are particularly for preservation based voluntary touristry organisation.

Executive Summary


Appendix 1: Questions for interview WARF voluntaries

Problem Recognition

What motivated you to make volunteer?

What motivated you to make volunteer in Thailand?

Information Search

Where did you derive information sing to volunteer activities and suppliers

Had you done any Q & A ; A or synergistic response, petition with those activities suppliers in order to derive more information?

How did you acquire to cognize WARF?

Had you done any interaction with WARF before doing a determination?

Evaluation of Options

What standard you use to measure each supplier?

What and how do you anticipate to acquire from volunteering at WARF?

Purchase Decision

Were you influenced by something or person when doing a determination?

Experience at WARF

What are your daily-weekly occupations at WARF?

Are these occupations originally assigned by WARF or you requested to make so?

What do you normally do on your twenty-four hours off?

Does WARF take portion in easing your program for twenty-four hours off and going?

Does WARF have an unfastened environment for petition and remark for betterment

How make you depict your experience at WARF?

Have you of all time portion your experience at WARF to people? How?

Post-Purchase Evaluation

Make you fulfill with overall experience at WARF?

Make you want/plan to come back once more?

How make you urge WARF to others?

End of inquiries

Appendix 2: Questions for Interview President of WARF

Does WARF supply any agencies ( either online and offline tools ) to heighten interaction between voluntary and WARF?

Yes, we provide computing machine, cyberspace, and telephone for voluntaries to hold them remain connect with their household and friends during their stay at WARF. After they go back, WARF besides provide intelligence update via e-magazine, newssheet, web site, Facebook, and chirrup.

2.A A A How does WARF control and manage those agencies?

We do hold fulltime local staffs and long term voluntary ( alien ) to be responsible to this.

3.A A A Do you believe WARF is more like organization-centric orientated ( such as, puting a certain program and plan for voluntary to follow and obey ) or volunteer-centric orientated ( open up for remarks and being able to accommodate plan and activity harmonizing to voluntary ‘s petition ) direction manner?

We have both top-down and bottom-up direction manners. WARF has set basic regulations, ordinances, and voluntary plans, nevertheless, in practical, there are ever jobs occurs. So, we need to work out those jobs by listening to both local staffs and voluntaries. Executive officers normally go visit site and have regular meeting with staffs and voluntaries. Besides, there is a hebdomadal meeting held between staffs and voluntaries themselves in order to listen to voices, suggestions for betterments.

4.A A A A A A What are WARF ‘s competitory advantages?

In a national degree, we are the first-mover in this wildlife NGO industry and we have been established for a long clip ; so we are quite confident in our expertness in Asia wildlife rehabilitation and knowhow. I believe that we are really much well-known by international market since about a 100 per centum of voluntaries are aliens and we are normally promoted by international media. We do non hold many local rivals but the figure of similar type of organisations in other states, which we count them as our rivals, has been increasing late. However, these rivals encourage us to see and rectify our weak points.

5.A A A A A A Are there anything which was recommended or suggested by voluntaries and WARF really implemented harmonizing to their demands?

We ever receive many good remarks from voluntaries who experienced working with other organisations. We ever listen to their thoughts and seek to use it to better WARF. For those personal petitions, we will convey it to be considered together with local staffs during a meeting to finalise the best determination for that.A

6.A A A A A A How was the consequence from making this?

Largely of the consequences were good, nevertheless, many of them need to be adjust once more and once more because we have many voluntaries who come from assorted states and civilizations. At the beginning, our local staffs did non understand much about civilization differences but now they became more witting and holding better understanding. Therefore, we have less internal struggles between staffs and voluntaries and our work become much drum sander.

7.A A A A A A In what manner do you believe WARF can assist volunteer developing their experience during their stay?

We have “ Learning by Making ” policy. We try to learn voluntaries by giving them freedom in work and allow them see everything by themselves. We besides have our experts and bookmans in specific Fieldss to assist consulting and respondent inquiries for voluntaries in order to assist them hold deeper apprehension.

8.A A A A A A How do you be after to either better or alter the manner of interaction between WARF and voluntary?

We are be aftering to develop “ Volunteer Alumni ” system to remain connect with our old friends.

9.A A A A A A How WARF sustain relationship with voluntaries?

We have collected our voluntary ‘s profiles and contact references. We contact back to voluntaries when we need some helps sing their forte or their states related issues, every bit good as, to inquire for aid urging following coevals voluntaries to come to work with us. Many times that voluntaries offer themselves to assist being WARF representative in their states to take part in wildlife seminars, meeting, fund elevation. We are really appreciated in our strong relationship with voluntaries.

10.A A Can you mention to some feedbacks from voluntary toward WARF? Are they satisfied with fall ining WARF?

Most of voluntaries are satisfied working with us and go as our repeaters. Some of them come back every twelvemonth and some of them recommend us to friends who plan to go in Thailand. Some of them write articles to advance us on celebrated travel usher books. They help us really much in both viva-voce and existent advertisement on telecasting and foreign media.

End of Questions


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