False
Dissemination is the transfer of information and understanding from one person to another.
– True
– False
Noise
When a pharmacist can’t read a prescription because of a doctor’s poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message.
– transmission
– noise
– interference
– interpretation
– feedback
True
External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.
– True
– False
Oversimplified
______ beliefs about a certain group of people are stereotypes.
– Oversimplified
– Positive
– True
– Unusual
– Critical
be direct when telling others what to do
Which of the following communication styles would women not use more often than men?
– compliment
– use “we” statements
– be direct when telling others what to do
– make apologies
– ask questions
Connectivity
The communication advantages of social media use by businesses can best be summarized as _____.
– productivity
– self-promotion
– privacy
– distraction
– connectivity
True
Management by wandering around (MBWA) is the term used to describe a manager’s wandering around his or her organization and talking with people across all lines of authority.
– True
– False
False
People who enjoy the social camaraderie of the office setting will probably like telecommuting.
– True
– False
True
Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.
– True
– False
False
The top-down system, a variant of the SQ3R system, is designed to help you improve your writing.
– True
– False
x

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