CPU coolers are typically made using what two different types of materials?
answer = aluminum & copper
What is an auto-switching AC adapter?
answer = an adapter that can use 110V or 220V AC power
One long and two short beeps when using an Award BIOS is an indication of what issue?
answer = a video problem
When testing a laptop power connector, how close should the voltage measured be to the accepted voltage of the laptop?
answer = +/- 5%
A missing standoff could create what potential problem?
answer = a short on the motherboard
If the startup BIOS can’t find a device to use to load the operating system, what error message is likely to appear?
answer = Fixed disk error
What component of a motherboard is not considered to be a field replaceable unit?
answer = chipset
If you suspect your system is overheating, how can you determine the CPU temperature?
answer = go into UEFI/BIOS setup and find the temperature monitors for the system
True or False: A Molex connector supplies +3.3V, +5V, and -12V voltages.
answer = False
What should you do if the system continually reboots and you can’t read the error message produced on a blue screen?
answer = press F8 as Windows starts up
True or False: If you need to recover data off a system that won’t boot, install the drive in a working system.
answer = True
What is the most used rail on a power supply?
answer = +12V
Which of the following is NOT a solution to an overheating problem?
answer = remove the covers from empty expansion slots
Why might you disable quick booting features in BIOS when you are troubleshooting a problem?
answer = to see a full POST report
What is a typical symptom of a CMOS battery failure?
answer = time and date settings lost
If you see an error message that reads “Processor thermal trip error”, what is the likely problem?
answer = the processor has overheated
True or False: A clicking noise coming from a system could indicate that a hard drive is failing.
answer = True
What does a single beep or no beep imply during the startup of a computer?
answer = all POST tests passed
Three long beeps during the POST sequence on an Intel BIOS are an indication of what type of issue?
answer = keyboard controller problem
True or False: To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.
answer = False
What is an indication that an inadequate power supply is the source of an intermittent problem?
answer = the power supply whines when you first turn on the system
What are the two highest heat producing components in a system?
answer = processor and video card
Which of the following protects your computer from brownouts or sags?
answer = UPS
A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage?
answer = +12v
What is a typical sign that a capacitor is bad or has failed?
answer = The capacitors have a crusty corrosion at the base of the capacitor ; The capacitors are discolored.
A Molex connector supplies +3.3V, +5V, and -12V voltages.
answer = False
If you are trying move a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive, what must you have?
answer = you must have an Administrator password before you can access the data on the drive
A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?
answer = passive CPU cooler and fanless CPU cooler
What Intel socket recommends the use of a liquid cooling system?
answer = LGA2011
If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.
answer = False
indicates that the system is waiting for a response from a program or device
answer = Windows pinwheel
Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation
answer = BSOD
a component made of metal that is designed to draw heat away from a processor into the fins
answer = heat sink
a round air duct that helps direct air to the processor
answer = CAG
a power supply with a second +12v rail
answer = dual rail
a location where Windows keeps a copy of driver software
answer =driver store
a device that provides battery power when the main power source goes out
answer = UPS
a component that fits on the bottom of a laptop that can improve charge times and increase time between charges
answer = sheet battery
the technology most commonly used by battery packs
answer = lithium ion
a tool in Windows 8/7/Vista that tests memory
answer = Memory Diagnostics
Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error?
answer = continuous short beeps and continuous three short beeps and then a pause
If you need to recover data off a system that won’t boot, install the drive in a working system.
answer = True
A clicking noise coming from a system could indicate that a hard drive is failing.
answer = True
?If the startup BIOS can’t find a device to use to load the operating system, what error message is likely to appear?
answer = ?Fixed disk error
To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.
answer = False
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