nonverbal communication.
All aspects of communication other than the words themselves are known as

a) perception.

b) verbal dialectics.

c) assertiveness.

d) nonverbal astuteness.

e) nonverbal communication.

Women are more likely than men to use nonverbal behaviors that reveal feelings.


Liliana raises her hand in class to seek permission to speak. This is an example of which function of nonverbal communication?

a) regulating

b) complementing

c) sensing

d) repeating

Using a nonverbal gesture in place of a spoken word is called

a) substituting.

b) complementing.

c) regulating.

d) accenting.

Nonverbal communication behaviors are consistent across cultures.
Which of the following is NOT true of nonverbal communication?

a) Nonverbal communication can supplement or replace verbal communication.

b) Nonverbal communication establishes relational-level meaning.

c) Nonverbal communication regulates interaction.

d) Nonverbal communication behaviors are consistent across cultures.

e) Nonverbal communication is more powerful than verbal communication.

environmental factors
What is the term for the type of communication that focuses on the elements of the communication setting such as lighting, temperature, and smell?

a) kinesics

b) proxemics

c) haptics

d) chronemics

e) environmental factors

Which of the following is the first of our senses to develop?

a) Sight

b) Smell

c) Touch

d) Hearing

Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans’ tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class a while after class has started. Raul’s confusion about American pace of life is based on which aspect of nonverbal behavior?

a) Chronemics

b) Proxemics

c) Kinesics

d) Artifacts

Masculine speech communities tend to emphasize emotion, so men are likely to use emotion to convey liking.


A person who lives in an expensive home, drives a Mercedes, and wears designer clothing is expressing status through the use of what?

a) proxemics

b) haptics

c) artifacts

d) chronemics

Responsiveness, liking, and power
Which of the following describe the three levels of relationship meanings that nonverbal communication?

a) Responsiveness, liking, and power

b) Responsiveness, assertiveness, and physical attraction

c) Reaction, affect, and physical attractiveness

d) Posture, facial expressions, and personal space

apply a contextual qualification
As we seek to understand the nonverbal messages of people from cultural backgrounds other than our own we ought to do which of the following?

a) be aware that nonverbal communication rules are similar for both women and men

b) apply a contextual qualification

c) recognize that regardless of culture, the rules that determine polite communication are universally consistent

d) incorporate a self-serving bias into your perspective

Nonverbal communication reflects cultural values.


A conservative estimate is that nonverbal communication accounts for what percentage of the total meaning in communication?

a) 87%

b) 100%

c) 25%

d) 65%

In order to help keep her classroom discussions orderly, Professor Chen requires her students to raise their hands when they wish to comment on the lecture. This classroom requirement is an example of which function of nonverbal communication?

a) regulating

b) complementing

c) accenting

d) repeating

John has a mouthful of food when he sees Kathy in the Ram’s Den so rather than say “hello” he simply nods his head to acknowledge her. In this scenario John’s use of a head nod is an example of nonverbal

a) regulating.

b) complementing.

c) substituting.

d) accenting.

Regulating interaction
Sally doesn’t want to be interrupted while she’s speaking so she avoids looking at others until she has said all she wants to say. Then she looks at the person who wants to respond. How is Sally using her nonverbal behavior?

a) Establishing relational level meanings

b) Regulating interaction

c) Defining her cultural standpoint

d) Demonstrating warmth

Using voice tone to communicate feeling is an example of

a) content communication.

b) paralanguage.

c) the arbitrary nature of language.

d) verbal communication.

environmental factors
When Sheila told her father that she bought the local diner her father responded, “What did you do that for! That run down place doesn’t even do any business!” Sheila then told her dad that she believes with some minor repairs, paint and new lighting that business would improve dramatically. The nonverbal elements of communication that Sheila is counting on to help attract customers to her new business investment is called

a) artifactic communication.

b) physical appearance.

c) kinesics.

d) environmental factors.

The use of space / distance in the communication process is called

a) haptics.

b) proxemics.

c) chronemics.

d) optics.

differences in the cultural perception of chronemics.
Professor Vashida is from India and is teaching for the first time in an American university. In her homeland students wait until she has completed her lecture before they begin to pack up their belongings as class draws to an end. In America, however, she has noticed that her students begin to show signs of restlessness and often pack away their notebooks and textbooks about 5-10 minutes before class is scheduled to end. The difference in the way the students in her homeland and America react at the end of the class period could be best described by

a) differences in the cultural perception of chronemics.

b) the proxemic distancing that often occurs between students and professors.

c) cultural differences in cross-gender communication.

d) the tendency for people to experience events from an ethnocentric standpoint.

Nick is an excellent worker and is well liked by nearly all of his coworkers, however, recently his boss called him into her office and told him that if he wants to get promoted then he needs to improve upon his tendency to show up late for work in the morning and when returning from his lunch breaks. When Nick said that he didn’t understand what the big deal was because at the most he’s usually just a few minutes late his boss responded, “Because being on time communicates responsibility.” The aspect of nonverbal communication that Nick’s boss is trying to help him understand is called

a) proxemics.

b) chronemics.

c) haptics.

d) optics.

What refers to nonverbal behaviors that indicate to what degree we feel either positive or negative toward another person?

a) liking

b) mindfulness

c) reflected appraisal

d) responsiveness

When interpreting others’ nonverbal communication, using you-language reminds us to take responsibility for our judgments and feelings.



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