Low-volume, high-variety production is best suited for which of the following process strategies?
process focus
What is the ability to respond with little penalty in time, cost, or customer value?
flexibility
What is a drawing of the movement of material, product or people?
flowchart
Which service strategy describes seperating services that may lend themselves to some type of automation?
automation
Which of the quadrants in the service process matrix has low labor intensity and low customization?
service factory
In many applications, human quality inspectors can be replaced effectively by
vision systems
Which of the following is NOT a production technology that enhances production and productivity?
service blueprinting
Which of the following is NOT an example of technology’s impact on the financial services industry?
RFID
Which of the following statments is not true regarding process redesign?
Process redesign is also called process reinvention
Which of the following is an example of technology’s impact on wholesale/retail trade industry?
bar-coded data
Which of the quadrants in the service process matric has high labor intensity and high customization?
professional service
What is an electronically guided and controlled cart used to move mateirals?
AGV
A fast food restaurant is an example of
low customization and low degree of labor
High-volume, low-variety production is best suited for which of the following process strategies?
product focus
What is a flowchart with time added on the horizontal axis?
process mapping
Which of the following statements is NOT true regarding production technologies?
Flexible manufacturing systems and computer integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production
What is the fundamental rethinking of business processes to bring about dramatic improvements in peformance?
process redesign
Which of the following statements is NOT true?
Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult
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