Specific responsibilities Involvement in all aspects of technical support including networks, desktop, UNIX administration, backups, disaster recovery, internal/external interfaces, security and software, Help Desk support. Monitor clients’ schedules for all incoming transmissions and ensure all scheduled jobs are processed correctly. Escalate file processing failures via ISMS for investigation and communicate the failure with client and/or Client Services Representative.

Monitor Master Server log, report and track all issues. Process and release Sample Request and End to End test files as required. Complete all new and change requests for client set up in Factory including new Corps, Plan Templates and Custom Plans. Complete all new and change requests for lenient set up in Factory such as Plan Templates and Custom Plans. Priorities release of work to the shop floor ensuring client data sign off instructions and any other mailing requirements are met, and ensure that correct DOD is assigned.

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