aRunning head: EVALUATION RESEARCH PAPER Case 10: Evaluating the Consultation and Education Department Research University of Phoenix Evaluation the Consultation and Education Department The Greenby Community Mental Health Center process evaluation measure suggests the Consultation and Education Department needs to implement the address of the real questionable issue within the organization, and to evaluate the programs being offered through the organization. The questionable issue at the center involves the discontinuance of the Consultation and Education departments.

We understand the organization is facing an issue in regard to required service programs. We also understand the community mental health center has suggested as long as there is a director available the proposed suggestion will work, but doing so will take away workshops that have been instrumental to the program consumers. The implemented design includes dedicating a percentage of each professionals work towards Consultation and Education (Lewis, p. 242). The process evaluation should include a strategy, which involves active participation from the workers, in the organization, in order to meet the objectives of the process evaluations.

We will be utilizing and analysis, which is set in place by the expert consultants the director, has contracted. Strategic management is the art, science and craft of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve long-term objectives. Strategic management is the process of specifying the organization’s mission, vision and objectives. Strategic management develops policies and plans, often in terms of projects and programs, which are designed to achieve these objectives. Resources are allocated to implement the policies, and plans, projects and programs.

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Strategic management seeks to coordinate and integrate the activities of the various functional areas of a business in order to achieve long-term organizational objectives (Melnyk and Swink, 2005). The growth, strength, and longevity of the organization are attained by concentrating the organization’s efforts on providing effective and efficient solutions to consumers’ needs and requirements. The outcome evaluation measure suggested for the Greenby Community Mental Health Center is to implement the measurement provided to give a comprehensive evaluation of the organization and its activities.

To measure the effectiveness and the efficiency of the organization in the Greenby case scenario we will be using an assessment of client functioning. The outcome evaluation along with a mixture of measuring the clients’ perceptions if Greenby should keep the existing service programs without a percentage implementation. This strategy will be managed through customer satisfaction survey. “Strategies needed for establishing a quality culture are: Take hearts and minds approach, Put the planned changes in writing, support, and open communication” (Harrington & Harrington, 1995).

Greenby should possess TQM (total quality management) practices such as: managing relationships, assess community situation, identify key problems, evaluation, determine priority, analyze alternatives, choose a realistic solution, implement a plan, and develop an action plan. The use of these practices will provide Greenby with a quality strategic plan analysis for their Consultation and Education programs. To experience a higher level of function, “Strategic planning must be: inquisitive, expansive, inventive and demanding, and realistic” (Harrington & Harrington, 1995).

The survey will then be given as information which can then be generated to the upper-level management and then given to those in leadership positions to complete the analysis. Another strategy would be to use feedback and involve upper level management, by allowing employees to create a one on one session to voice their opinion and effectively communicate to each other an issue, in regard to a situation, this may help to solve a problem leadership or management could have prevented from the beginning.

Using feedback as a strategy will create growth within the organization both professional and personal. The scope and purpose of the process evaluation presented in terms of the process measure and the outcome evaluation measure is influenced by the design for their program to reflect a more efficient and effective organization. A matrix organization blends both the functional and divisional organization together.

The matrix organization decentralizes the decision making process, communication is extensive and ongoing, the utilization of resources are efficient. Employees learn collaborative skills as they work and communicate throughout the entire organization, this leads to knowledge of various functions within the organization and leads to dual career ladders and opportunities. Disadvantages to avoid are allowing confusion when reporting to superiors, because manager’s share subordinates they may end up jockeying for power and trying to override the other.

The issues and challenges that may arise within the Greenby Community Mental Health Center may be one of planning, which consists of identifying objectives that will support the long-term goals and then devising programs and projects for achieving those objectives. Greenby’s strategic objectives are achieving financial performance; delighting consumers; become a desired mental health facility; and continue to operate as a high performance team and have fun together.

Their business processes consist of leadership, strategic planning, customer and market, human resource, and lean processes. The process improvement plan Greenby may wish to use is a performance scorecard. This performance scorecard consists of improvement plans. There are three important areas in a successful strategic plan: strategy, systems and people. Through the Strategic Planning – the key principle of business process improvement must be upheld. An executable strategic planning process creates high levels of internal customer satisfaction thereby driving loyal external customers.

To ensure quality and consumer satisfaction are maintained at Greenby, post project reviews will have to be used to better understand what is working and what might need more attention. The continual checks and balances will help the organization stay on track in their Consultation an Education department. This evaluation maybe helpful to the Consultation and Education Departments directors’ situation. In ways which will allow the organization to become more effective through means based testing and following through on prior commitments and service programs.

To compare the components structures and processes of building an ethical and lawful organization, we have to use a good code of ethics and values. Values are similar in comparison to statutes under law. Both are governed with a sense of respect for ones ideas. Credence within law is similar to those of ethics. For instance, on a personal level one may have a belief of professional values versus ordinances which constitute lawful obedience. Another instance would be the contrasting effect of theory and fact; which is our original question that warrants the use of a process evaluation.

There should only be one version or set of ethics and guidelines for the organization. Without that stability the organization will crumble and take on a negative vibe. A leader that has the ability to show others how to provide a service or program to a client effectively will make a difference in that organization. The ability to transform theories into fact and present them as such takes a great deal of skill, and using the multidimensional framework system makes this possible.

In conclusion, without resource networking many organizations that provide a service, would fail. We have to make sure as leaders to use sound, structured organizations when conducting business. Having leaders and upper management with integrity, helps to promote your organization as well. It will not always be the case of, we have the opportunity to select the organization, sometimes we will be the organization another entity may be considering.

Each organization provides some type of service to a consumer; leadership has to consider its effect it has on the consumer and stakeholders. Professional ethics will have its problems, some problems may exist within client-worker relationship or director-subordinate relationship, and others may be within your organization, professional to professional. Implementing a code of law and ethics within your organization improves the chances of providing an environment free of dilemmas.

If the director adheres to these strategies and processes, the organization will be reputable. Another key would be, choosing employees based on character and skill as well as experience helps to build an ethical organization. I would also remind the person there will be ebbs and flows, but in order to keep the organization running smoothly management and team leaders will have to be on top of their game. There is a mixture of latent and manifest goal and objectives we plan to carry out. Our goals and objectives meet the criteria for our social problem analysis.

The outcome objective the organization has is, is continuing to promote community support; and continuing to provide the level of services needed to help the mental health facility achieve a greater quality of life. The intermediate objective is using creative and innovative programs for the community, ensuring the demographic. Greenby must become the organization where mental health community members feel they can rely. References Harrington, H. J. , Harrington, J. S. (1995). Total Improvement Management, 1st ed. , New York, NY: McGraw-Hill, Inc.

Kettner, P. (2002). Achieving Excellence in the Management of Human Services Organizations, 3 (63-85), Allyn and Bacon. Retrieved August 5, 2009, from Axia database. Lewis, J. , Packard, T. , Lewis, M. ( 2007). Management of Human Service Programs. 10, (218- 244), Belmont: Thomson. Schermerhorn, J. R. , Hunt, J. G. , & Osborn, R. N. (2005). Organizational Behavior. 9th edition, New York: John Wiley & Sons, Inc. Wedel, D. C. (2005). Social policy and social programs: A method for the practical public policy analyst 4th ed. Boston: Pearson Education.


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