Organizational Analysis, Part 1 Professor BUS 310 Human Resources Management January 29, 2012 Describe the nature of the organization, its size, and any specific human resource challenges it faces. The organization I selected is Chick-fil-A which opened its first restaurant in 1946 by Truett Cathy. I chose Chick-fil-A because I love what they stand for and can relate to why they are so effective in generating sales. Their mission statement is “Be America’s Best Quick-Serve Restaurant”.

Truett Cathy believes that all franchised Chick-fil-A Operators and their Restaurant employees should have an opportunity to rest, spend time with family and friends, and worship if they choose to do so therefore they close their doors every Sunday. Chick-fil-A is a fast food restaurant and has 1500 locations in 39 states and Washington, D. C. Annual sales are up to $3. 5 Billion. Human resources challenges that could be faced at Chick-fil-A can be very difficult. There are no real Human Resource Managers in the store locations.

The individuals that conduct the hiring/firing processes are the managers in the store, whether it is the hiring manager, the line manager, the office manager, the assistant manager or the store manager. The managers have to be educated on all of the HR laws and guidelines in the event something should arise. The managers go thru extensive training when it comes to HR since there really is no HR staff on site. Describe the major legal concerns of the organization and recommend how those concerns should be addressed. Some legal concerns I believe that could arise mainly would be due to discrimination.

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One could feel discriminated against due to religion. Truett Cathy was a very religious man henceforth, closing his doors on Sundays so he and his family could attend worship services. Due to laws in place to protect employees in regards to their different religious beliefs they have to be careful and not exploit religion. Back in my high school days I once interviewed for a position with Chick-fil-A because I grew up in a religious household and we went to church every Sunday. I said that to say that it was never brought up to me during the interviewing process about religion.

It was asked of me if I knew what the owner of Chick-fil-A stood for and I knew it was about God. If it were to get out during an interview process that you can only work here if you are religious that is grounds for a lawsuit as you can’t not hire a person based on their religious beliefs. This is against the law. Another issue that could arise is sexual harassment. This would get addressed by the manager on duty at the time that could care/care less about the situation and may not take it as serious as a real HR manager would handle it.

If information gets misconstrued, this could cause some issues with the law as well. Chick-fil-A is a very reputable company. Determine how the organization should address current (or anticipated) human resource issues concerning expanding into international markets. Chick-fil-A has no locations in international markets currently so they have no issues or concerns to address. Can Chick-fil-A make it internationally; I’m sure they can. Should Chick-fil-A decide to branch out and move the business to international markets they would definitely need to have Human Resource Management staff?

Due to the economic issues international markets are faced with today; having a line manager or office manager, etc. to stand in the gap of real issues would cause more conflict than what is needed. When exploring out in international markets religion is a big part and in some countries they don’t see Sundays as a religious day and may not want to have their doors closed and the belief of Truett Cathy has to continue even outside of the U. S. This could possibly be a major reason why Chick-fil-A remains here on U. S. soil and has not opened up any locations internationally.

Make recommendations concerning how the organization can leverage its human resources to come out on top in a highly competitive environment. Human resources can be leveraged in analyzing and locating wasteful spending in its benefits, compensation, and staffing practices. If you have HR facilitating the benefit plans and records alone the company could probably save thousands of dollars. Knowing how to engage people in crisis, solutions, and organizational goals and objectives is a key strategy towards success in any business.

You can give orders all you want but unless employees are engaged and vision focused in the direction of the business there is no success. You have to also hire the right people. You are guaranteed success if you make a concerted effort to hire people with values that are aligned with the organizations goals and objectives. http://www. chick-fil-a. com/Company/Highlights-Fact-Sheets © 2012 CFA Properties, Inc. Franchise Legal Notices   Legal   Privacy   Site Map http://www. truettcathy. com/timeline. asp http://www. truettcathy. com/images/sub/bottom_bar. gif


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