Web 2.0 is a cant ; it refers to societal, architectural, and design forms which focus on interaction between people, communities, computing machines and package. The web has changed from papers bringing system to an application platform. Mayfield the CEO of SocialText says “ Web 1.0 was commercialism. Web 2.0 is people.” Web 1.0 overloaded clients with information and increased the consumers ‘ unconcern towards selling and advertisement ; this prompted the rise of Consumer to consumer ( C2C ) selling through the web.

Web 2.0 Impacts on Travel industry

Internet has become a basis to all industries ; the impact of cyberspace and specially web 2.0 has changed the manner we communicate, store, happen information etc. The alterations could non go forth the travel industry unaffected. The 2nd moving ridge of travel site ( travel 2.0 ) has blossomed after the promotion in Web 2.0. It has harnessed the same Web 2.0 “social networking” resource that made web sites such as an Internet phenomenon [ 1 ] . What makes Travel 2.0 different from Travel 1.0 is that it is booking-oriented and it is to the full synergistic and it expands via user generated content. Travel 2.0 is a natural result of web 2.0.

About everyone hunt online to be after their travel and many do their engagements online. Because of that the travel industries invest a batch in market in the web. Online travel advertisement is one of the major subscribers in ecommerce sectors. The travel industries have come up with some web sites on the footing of Web 2.0, such as Travel trades publishing houses ( MakemyTrip, CheapTickets ) , Travel Review websites ( Graphics ads, Trip Adviser ) , Online travel communities ( TripMates, Gusto ) , MetaSearch websites ( Yahoo Farechase, TravelGrove ) [ 2 ] . These web sites encourage users to add picture, write web log, write travel wiki, mashups and write remark etc.

This is the seven-step travel procedure ; the first in the list is inspiration and goes on.

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Travel trades publishing houses

Online Booking

Web 2.0 has changed the face of on-line booking globally. For most of the users Web 2.0 has done batch of good with Dynamic Packaging. Online travel portal ( OTP ) gives users quality information and the full procedure of booking tickets, adjustment, auto etc can be done in OTP. They provide a bundle with itinerary, reappraisals and remarks of the users who have travelled to the topographic point before. Then it becomes easy for the consumer to pick the bundle which has the highest evaluation.

Media tools

With the coming of Web 2.0 the travel companies have realised they must integrate rich media and tools to enrich the consumer ‘s experience. Powerful perpendicular hunt tools will allow user compare agents among assortment of travel constituents, the best lucifer for the user profile can be found in this procedure and they will be able to choose, book and pay, all online and on one site.


Best western launched its ain desktop application called knockknock, it consumers to reserve tickets, hotels and receive particular offers and look into the conditions straight from their desktop without even voyaging to their web sites. It makes clients to prosecute with the trade name and increase their synergistic experience.

It is a practical universe where visitants can see a Carnival sail foremost manus. Today most of the consumers spend their clip online ; it gives user a feel of what they are traveling to see [ 3 ] .

Travel Review web sites

Surveies suggest that people are more influenced by web sites and reappraisals than traditional media to do a determination. merely allows users to compose a reappraisal if they have booked travel on their site. Consumers who write review travel a batch and be loyal to the web sites. There are many travel reappraisal websites the most successful one is the Trip adviser.

TripAdvisor takes peer reappraisals to the following degree

It works behind the power of word of oral cavity, peer reappraisal and the community response. It has more than 6 million registered users with 10 million reappraisals. Rather than acquiring reappraisal from unknown individual TripAdvisor has enabled user to acquire reappraisal from their sure equals. Users entree their electronic mail reference book through TripAdvisor and if there is any user in TripAdvisor every bit good as in the users address book, so the user invites that individual to fall in his web and acquire reappraisals from them [ 3 ] .

Harmonizing to the Seven-step travel procedure inspiration is the first measure, these travel reappraisal web sites inspires the consumers with the suggestion harmonizing to the user needs. If users want to travel on an escapade trip in a peculiar part, so the web sites compares the petition with the reappraisals received from other users. Similar instances will be group and the consequence is fetched to the users to do the determination.

Online travel communities

The 2nd in the rhythm is research. Consumers will seek every bit many as four web sites before taking a determination. The on-line travel communities are the best topographic point to make the research inorder to happen more information about the travel.

MetaSearch web sites


In short, Web 2.0 means a better on-line experience for travel contrivers and a broader scope of chances for sellers. Every industry needs a shake-up every 10 old ages or so even a mature sector of ecommerce like travel.

Combine and make up one’s mind

All societal media is local

Gross saless follows trade name follows negotiations


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