Background to the Research

At the highest degrees of leading of the Dubai Police, His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Commander-in-Chief and his deputy, General Dahai Kalafan ben Tamim, have ever been admired for their modern attack to patrol work, their openness to influences from forces around the universe and their desire to do the Dubai Police one of the best forces worldwide.

During its comparatively short period of being, the Dubai Police Force has undergone dramatic alterations and has grown an exponential rate, as has the Commander-in-Chief ‘s ardor for invention and progressive patterns. The baronial purposes of the Dubai Police have led to legion successes in the accomplishment of of all time higher degrees in the quality of the service. However, the gait of alteration and the increased complexness of operations has presented the departmental caputs with many challenges in endeavoring to supply a quality service whilst carry throughing their primary daily duties.

In malice of winning international acknowledgment, the Commander-in-Chief felt that much could be done to better the service. The quality of public presentation and service was non consistent throughout the force and, because of its rapid growing, demands had been met on an ad hoc footing, taking to overlapping legal powers and duplicate of services.

Early on efforts at consolidation and centralisation of services with a position to bettering efficiency and the quality of service offered to stakeholders, in peculiar to the general populace, met with limited success because of a inclination of leaders and directors to trust excessively to a great extent on traditional methods and confounding expedience with efficiency. Needs were met but HH the Commander-in-Chief felt that the force, while pulling favorable remark worldwide, was non taking advantage of the latest techniques of public presentation sweetening.

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Statement of the Problem

H.H. the Commander-in-Chief was impressed by consequences obtained in other forces by the usage of entire quality direction techniques. TQM is a going from traditional direction manners in that its constructs include go throughing duty for action farther down the concatenation of bid, promoting greater liberty of sections and subdivisions while, at the same clip, demanding greater co-operation with other parts of the organisation, handling co-workers as internal clients or stakeholders. All employees are expected to show greater motive and creativeness. ( Robert L. Flood, 1995 ) . Above all, leaders and directors are expected non merely to guarantee their sections operate expeditiously by bossy agencies but to promote all employees to work in an ambiance of co-operation, seeing themselves non merely as members of one section but as lending to the efficaciousness and enhanced repute of the force as a whole.

The job in Dubai is that the constabulary force is a military one, with strong militaristic traditions and a bid construction similar to that of an ground forces.

Having studied and observed entire quality direction in action in other forces across the universe, HH the Commander-in-Chief introduced the construct to the Dubai Police. In the early old ages of its debut in the 1890ss, the force struggled with its execution until in 1998, the General Department of Total Quality was established, followed by the debut of entire quality subdivisions in all general sections. Although great betterments in quality were achieved, consequences were still non wholly satisfactory. There was opposition from the center and lower grades of direction, some cleaving tenaciously to what they considered to be tried and tested operational processs and public presentation indexs and ethos of endeavoring for entire quality on a daily footing did non perforate to staff in general.

Like most public presentation sweetening theories, entire quality direction is most readily applied to commercial or industrial organisations where many partisans believe in the usage of quantitative public presentation indexs. The usage of indexs such as 6SIGMA and SWAT and, more late, the Balanced Scorecard, with the purpose of accomplishing the criterions set by ISO ( the International Organization for Standardisation ) while enabling direction to quantify public presentation and identify failings, can be given to reenforce the thought that the chase of entire quality is chiefly the concern of the Total Quality Department and the quality subdivisions and that accomplishing it is a affair of conforming to criterions and instructions imposed from above with a ensuing restriction of consequences. A common misconception is that an equal degree of quality can be achieved in this manner.

“ Management ‘s function in TQM is important. Top direction ‘s committedness is stressed in the literature, but all excessively frequently this is read as follows. Management must demo committedness at the start, show others that they are committed by making it and go through on quality so that it spills down the administration. Soon direction is liberated of their load. Quality is passed down and direction feel they have done their bitaˆ¦This is non so. In world TQM means a long term, deep engagement of direction in partnership with the work force. ” ( Robert L. Flood, 1995 ) .

This attitude has been recognised by HH the Commander-in-Chief from the beginning and he invariably stresses the ageless nature of the attempts which must be made towards betterments in entire quality.

Reasons for the Current Research

Recently, it has been realized that obstructions to such betterment may lie in the widely differing manners and efficiency of leading found at all degrees within the Dubai Police and that this should be investigated, together with the possible value of a more holistic attack to the consideration of jobs highlighted by the probe.

In 2009, the research was asked by HH the Commander-in-Chief to set about a survey of leading issues in the force, the research to see the undermentioned three subjects:


Entire Quality

Systems Thinking

Equally good as a comprehensive reappraisal of the relevant literature, the research worker sought to place the strengths and failings within the force by, foremost, the assemblage of information from a broad choice of subsidiary officers by statistical agencies and, secondly, by a series of in-depth interviews with leaders and advisers, as described in the subsequent chapter on methodological analysis.

These probes within the force were intended to convey to visible radiation:

any countries of failing

the attitudes of low-level officers towards the leading accomplishments and attitudes of their higher-ups

what leaders and directors considered to be the leading manner within the force with their remarks

what action the said leaders and directors suggested to better entire quality

suggested new attacks to job resolution.

Research Questions and Aims

Research Questions

Linked Research Aims

Q1 ) how are leading functions conceptualised by histrions in the Dubai Police?

Objective 1: Ascertain if there are fluctuations in the in accents or practise of leading in the assorted subdivisions of the Dubai Police.

Q2 ) Are there Barriers and restraints exist that prevent departmental directors encompassing and implementing Entire Quality ( TQ ) ?

Aims 2a: Establish if there are other societal, political tensenesss which exist that signifier a barrier to greater corporation and embracing of new thoughts.

Aims 2b: Are there motivational blocks to the acceptance of entire quality?

Aims 2c: What attributes contribute to leading presenting farther positive effects for their sections and the administration of the DPF as a whole?

Aims 2d: Identify indispensable elements of feasible integrity such as engagement, engagement and diverseness in Dubai Police.

Q3 ) How originative attacks lead to effectual leading and higher TQ?

Objective 3. Identify the desirableness and feasibleness of flexible execution of holistic methodological analysiss.

Questions are presented in logical order necessary to carry on probe. Question one provides us with background on ‘the ballad of the land ‘ . Question two seeks to set up what practical and motivational factors are barricading advancement towards the acceptance of Entire Quality in the Dubai Police. Finally we investigate more thoroughly which methodological analysiss will most efficaciously excite the development of effectual leaders, capable of developing Entire Quality in the Dubai Police.

5 Research Aims

To research the cardinal elements/characteristics of successfully leading.

To research the cardinal elements/characteristics of a originative systems believing attack

To look into current patterns and techniques for implementing TQ within the Dubai Police Force and set up whether a originative systems attack would ease farther benefits

To help in the leadership/ bringing at the senior departmental degree of engagement with the Entire Quality ( TQ ) General Department of Dubai Police.

To widen the base of cognition of TQ quality pertinent within administrations. This will be accomplished through research and professional pattern in the field of Systems Thinking, peculiarly within the country of the Systems attack to developing leading in service systems in the Dubai Police, UAE.

Chapter 5: Data Analysis of Dubai Police Managers Interviews

Chapter 6: Data Analysis of Dubai Police Staff Survey Questionnaires

Chapter 8

Decision and Recommendations

Chapter 7


Chapter 4

Literature Review

Chapter 3

Research Methodology


Chapter 2

Background of the Research

Structure of the Research

The survey organised and presented in 8 chapters ( See Figures 1.1 ) as follows

Figure 1.1: Structure of the Research

Chapter 1


Explanation of Each Chapter

Chapter One: A short history of the development of entire quality in the Dubai Police and the jobs originating therefrom is set out, together with a brief description of the puting up of the research and the manner in which it was conducted.

Chapter Two: Background. The history of modern Dubai and observations on its development and jobs. Detailss of the organisation of the modern Dubai Police Force.

Chapter Three: The research methodological analysis and methods used to obtain the research stuff are discussed, every bit good as the advantages and disadvantages of quantitative and qualitative analysis of the stuff.

Chapter Four: The literature reappraisal. A comprehensive reappraisal of composing on leading issues, entire quality direction and systems believing.

Chapter Five: An analysis of the findings derived from the Dubai Police directors and advisers, measuring the importance of the emergent subjects and citations from the interviews.

Chapter Six: Data analysis of the Dubai Police staff study questionnaires, with the consequences shown in charts and statistical tabular arraies, together with remarks thereon.

Chapter Seven: Discussion of how the consequences of the analyses may be used in order to accomplish the research aims, including an appraisal of the consequence of restrictions upon the research.

Chapter Eight: An overall sum-up of the research findings, an account of how they illustrate the current state of affairs and suggestions as to how the information gained can be employed to originate a different attack to the inquiry of improved entire quality within the force.

Mentions and appendices appear at the terminal of the thesis.


This chapter briefly describes the attempts made by the Dubai Police to germinate from a traditional organic structure into a modern force, recognised for its excellence globally. Still dissatisfied with the degree of excellence the force has achieved, the Dubai Police seek, through this research, to find how far their manner of leading has evolved, to promote the better usage of bing direction tools and public presentation indexs and to detect new ways of covering with jobs to guarantee that the drift towards betterment in entire quality direction is smartly maintained.

Chapter Two


2.1 History, Location, Area and Population

The United Arab Emirates ( UAE ) is located on the eastern side of the Arabian Peninsula. It was once known as the Trucial States or Trucial Coast. From 1820 onwards, Britain established its presence in the part with the sign language of several understandings including a maritime pact, which gave the country its name. ( Sheikh Mohammed, 2009 ; NCM, 2009 ; Al-Ali, 2008 ) .

A half century ago, before the sensing of oil, the state of affairs of the state was really different from the manner things are today ; the United Arab Emirate consisted of simple small towns of hard- working shepherds, fishermen and mariners. Populating in such a rough environment was a existent challenge. Fortunately, the leaders of the UAE had the vision to develop and better a federal authorities that works to harmonize the activities and determinations of the seven emirates ( NCM, 2009 ; MoE, 2007 ) .

Britain announced in 1968 and that it would stop its pact relationships with the seven emirates ( Sheikh Mohammed, 2009 ; NCM, 2009 ; Al-Ali, 2008 )

and on the Second of December 1971, six of the eventual seven sheikdoms so formed the United Arab Emirates. The 7th sheikdom, Ras Al Al-Khaimah, joined the United Arab Emirates ( UAE ) in 1972. The seven emirates are Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al-Qaiwain, Ras Al-Khaimah and Fujairah. In 1981, the UAE helped establish the Gulf Cooperation Council ( GCC ) Countries, together with five other Gulf states: Saudi Arabia, Kuwait, Oman, Qatar and Bahrain.

The UAE portion boundary lines with the Arabian Gulf to the North, Saudi Arabia to the South and West, and the Sultanate of Oman to the E. It has a coastline on both the Gulf of Oman and the Arabian Gulf and lies South of the strategically of import Strait of Hormuz. The strategic location of the UAE has given the state existent economic advantages, as it lies on the trade paths between Asian and European ( EU ) states ; this has enhanced the popularity of the state, and gives it an advantage over most other similar states ( Sheikh Mohammed, 2009 ; NCM, 2009 ; MoE, 2007 ; Abdulla, 2004 ) .

The land occupied by the United Arab Emirates consists largely of sand dunes and salt flats interspersed with an occasional traditional desert oasis in the South and West of the state. It can be divided into three major countries: coastal, desert and mountain. Figure 1 shows a map of the UAE.

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The entire country of the UAE is around 83,600 square kilometers ( 32,278 square stat mis ) . The emirate of Abu Dhabi is both the principal and the largest of the seven emirates, busying about 86.7 % of the entire land of the Emirates. Dubai is the 2nd largest covering about 5 % of the entire country. Overall, the UAE is considered the 3rd largest state of the Gulf Cooperation Council ( GCC ) states after Saudi Arabia and the Sultanate of Oman ( Sheikh Mohammed, 2009 ; MoE, 2007 ) .

As it is shown in Table ( 2.1 ) , the population of the UAE in 2005 was about 4.1 million ( MoE, 2007 ) . The population consists of around 20 per cent native Emiratis whilst a big proportion around ( 80 per cent ) of the people populating in the UAE are workers from other parts of the universe including other Arabs, south-eastern and southern Asians, Europeans and Americans ( Al-Ali, 2008 ; Suliman, 2006 ) ( see Table 2.2 ) . The high per centum of exiles in the UAE is due to the state ‘s unfastened economic policies, fast turning economic system and the development rate following the find of oil ( Suliman, 2006 ) .

Table 2.1: Population Consequences by Emirate ( Census 2005 )





Abu Dhabi
















Umm Al-Qaiwain




Ras Al-Khaimah








Grand Total




Table 2.2: Population Consequences by Sexual activity and Nationality ( Census 2005 )






















Beginning: MoE ( 2007 ) .

2.2 Cultural Features

The UAE is an Arab and Muslim state. The official linguistic communication is Arabic, but English is widely understood and used for communicating across the state. Social life in the UAE is well affected by the values and civilization of Islam, UAE subjects seeing their faith as an built-in portion of day-to-day life, deducing their values and thoughts largely from the instructions of Islam, local civilization, traditions and imposts. Suliman ( 2006: 64 ) summarises the value orientation of the United Arab Emirates ( UAE ) as shown in Table

Table 2.3: Value Orientation of the UAE



General ethical orientation

Personalistic and particularistic


Highly respected

Interpersonal relationships

Group oriented

Status and prestige

Very high concern

Social construction

Very grade of perpendicular ( affinity ) and sidelong ( category ) stratification

Beginning: Suliman ( 2006:64 ) .

Suliman ( 2006:64 ) indicates that five beds of civilization affect work values in the United Arab Emirates ( UAE ) .

Those beds are

Regional: this is the factor that most influences the work values and includes faith, linguistic communication and history ;

National: this is normally shaped by the regional bed, which in bend reflects on human resources, policies and patterns ;

Coevals ;

Social category ;

Gender and Organisational civilization.

Suliman ( 2006 ) concluded that the regional and national beds are those that have the greatest influence on work values in the UAE. This is parallel with the findings of Simadi ( 2006 ) who undertook a survey of values among immature grownup Emiratis and found that spiritual and cognitive values were prioritized.

2.3 Emiratisation

These yearss, states and companies in quickly turning economic systems like the UAE have started puting more in preparation, bettering and developing the accomplishments of their ain national workers because they consider subjects to be an of import plus for the development and betterment of their economic systems. However, the deficit of a local work force in the UAE has led the state to depend to a great extent on multicultural foreign workers including Indian and Pakistani workers. Al-Ali ( 2008 ) argues that the gait of growing continues, but UAE subjects are non employed in their ain state.

To counter this consequence, in the early 1990s, the UAE Council of Ministers developed a new programme called ’emiratisation ‘ to use in both the populace and private sectors ( Al-Ali, 2008 ; Suliman, 2006 ) . Emiratisation seeks to get the better of structural barriers to Emirati employment in administrations, and to turn to societal issues originating from citizens ‘ entry into the labour market ( Al-Ali, 2008 ) . Harmonizing to Shouly ( 1995 ) , the authorities has launched the policy of emiratisation in order to give a larger Numberss of subjects the assurance to travel into the work force and play really of import functions.

The consequence of emiratisation has been more obvious in the populace sector than the private. Some of the private sector endeavors are non reactive to the issue of emiratisation. However, the authorities has enacted Torahs to cover with this issue. A survey conducted by Al-Ali ( 2008 ) in the Fieldss of private sector banking and insurance in the in the UAE has found the barriers to emiratisation included low criterions of instruction and accomplishments among possible employees, unequal English, and a deficiency of trust in the work-readiness of UA subjects among employers. Al-Ali ( 2008 ) points out that the national workers consider that the private sector offers few calling chances and low wage degrees in comparing to the populace sector. In order to accomplish the visions and schemes of the UAE, the private sectors need to reenforce the phenomenon of emiratisation in their administrations in order to go the cardinal spouse in the betterment and development of Human Resources ( HR ) in the State.

However, the supply of foreign workers can non be easy reduced, so the following best option is to seek to better the quality of national workers and do them more competitory in the occupation market. Harmonizing to the UAE Federal Government Strategy in April 2007, companies have to set up commissions and squads to analyze, develop and implement a series of actions designed to back up the emeritisation program and to run into the purpose and aim of holding a qualified UAE work force employed at a assortment of degrees in most sectors. His Highness ( H.H ) Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai said in his address in 2007, when he unveiled the UAE Federal Government Strategy, that one of its cardinal issues would be to concentrate on accomplishing “ sustainable and balanced development, betterment and a high quality of life for all United Arab Emirates ( UAE ) subjects ” ( MoE, 2007 ) .

This attempt puts force per unit area on the UAE system to make larger Numberss of its subjects who are ready, willing, and able to come in the occupation market. Suliman ( 2006 ) states that some UAE administrations have started researching and analyzing human resources development ( HRD ) in different Fieldss, such as employment, labour dealingss, market research and employee development.

The Ministry of Labour and Social Affairs and the National Human Resources Development ( HRD ) and Employment Authority ( Tanmia ) play a really of import function in fixing locals for employment, preparation and development chances in both the private and public sectors ( Al-Ali, 2008 ; Suliman, 2006 ) . The following are illustrations of Tanmia activities and services, harmonizing to Suliman ( 2006: 72 ) :

Advice and counsel: providing information about the option occupations that are available in the market so that locals can make up one’s mind what calling program to do and how to accomplish their end.

Skills development: assisting subjects to develop the basic accomplishments required to obtain a occupation, such as occupation hunt methods, how to form and develop a CV and the techniques required for occupation interviews.

Researching options: alternatively of immediate employment, locals may be guided to research other chances available, including preparation for a new occupation or even the proviso of farther instruction if required.

Making consciousness: empowering United Arab Emirates ( UAE ) subjects with the tools and information to do educated picks and positive alterations in life, get downing with happening the right occupation, and making consciousness through assorted beginnings, such as personal interviews, employment workshops, careers-library orientation programmes, occupational seminars, work tailing and summer work experience.

Dubai Police ( DP )

In the yesteryear, the UAE was characterised by a societal construction that maintained peace and stableness really easy. However, with independency in 1971 and the rapid addition in the population and their demands, the UAE constabularies have witnessed drastic alterations and advancement in the manner in which they create a secure environment for its citizens, occupants, concern and industry ( Abdulla, 2004 ) . However, the UAE has been celebrated for its stable environment, compared to the instability of other states in the Middle East where far greater attending has to be given to security ( Abdulla, 2004 ) .

The Dubai Police ( DP ) was established in 1956 in Naif station ( the first constabulary station in Dubai metropolis ) . They come under the way of the Vice President and Prime Minister of the UAE, who is in bend the swayer of Dubai. Initially, the DP took the signifier of a simple administration with a modest construction and a little figure of employees. They were responsible for simple policing undertakings, such as guarding the market and assisting the governments in implementing local Torahs ( Dubai constabularies, 2009 ) . As UAE society increased in diverseness and complexness, the demand for effectual security systems became more of import and it was necessary to set up the modern constabulary processs to get by with the developing state of affairs.

Despite the fact that the DP is capable to the Government of Dubai, it is an built-in portion of the UAE Ministry of the Interior. The latter is responsible for the general central office in each of the seven emirates. However, each emirate manages its ain constabulary force and supervises its ain constabulary Stationss. Police Stationss take ailments from the populace, make apprehensions, and frontward all instances to the public prosecuting officer, who in bend transportations these instances to the tribunals ( MoI, 2009 ) .

The DP purposes at excellence in the public presentation of its function in relation to security and stableness, and to the constitution of a sense of trust in the community. Harmonizing to Abdulla ( 2004 ) , these facets support prosperity and economic growing in any state. Consequently, it is believed that administrative excellence is a cardinal portion of security in that it maintains stableness and serves societal public assistance in the state. H.H Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister, and Ruler of Dubai, sets out the general policy of Dubai Police scheme, as follows:

“ The graces and approvals of God are infinite ; we may call a figure of these approvals under one rubric, that is, SECURITY. We, as human existences think that each occupation we perform may convey a certain type of security, such as, personal, emotional, societal, economic, or political security. Without security, life becomes intolerable, and looking frontward, development, quality, excellence, and success are hopeless and worthless. With the grace of God, the efficiency of our policies, the trueness of our leaders, UAE is one of the safest states in the universe, and Dubai is the most unafraid metropolis in the universe. Our strategic planning purposes for safety, security and justness to travel manus in manus with our economic and societal growing waies, in that demand of stabilised safety and security and justness are to be available for state and persons likewise ” ( Dubai constabularies, 2009 ) .

The major undertakings for the DP are as follows: covering with traffic safety ( for illustration, traffic control ) ; covering with day-to-day offense ( for illustration, wrangles and cursing ) ; supplying constabulary services ( for illustration, E-services, educational programmes ) ; covering with offenses of a unsafe nature ( for illustration, slaying, and armed robbery ) ; supplying security ( procuring people and administrations ) ; covering with organized offense ( that is, money laundering, internationally wanted felons ) ; using scientific grounds ( for illustration, fingerprints and DNA ) ; and offense bar methods ( for illustration, counsel, directives, follow-up, statistical projections and periodicals ) ( Dubai constabularies, 2009 ) .

Organizational Structure of Dubai Police

( Table 2.4 )

Briefly Description of Each Department

General Department of Total Quality:

Since 15/12/1998 a cardinal over-arching section called the ‘total quality control section was instigated to organize betterments in managerial pattern at the behest of the commanding officer in head of the Dubai Police. On 07/02/1999 the Commander-in-chief of DP established sub-departments in every general section of the DP including the DP station to be called Quality Assurance and managed by the General Department of Total Quality. The abetment of such a direction construction was non merely the first happening within the UAE but besides alone within the greater Gulf Community Countries and in Arab states worldwide. A feature of quality direction systems is the ability for forces to recommend suggestions they believe will ensue in increased productiveness or quality and for their suggestions to be given serious consideration. A common ailment expressed to the section of entire quality by forces is that their suggestions are non acted on by their section caputs due to miss of involvement. Constantly, many minor alterations suggested and resisted have proven to give substantial benefits when they have finally been put into pattern.

During the comparatively short period of its being the DP has undergone dramatic alterations and has grown at a close exponential rate, fostered by the main commanding officer ‘s ardor for new inventions and progressive patterns. The baronial purposes sought by the DP have achieved legion successes in forcing the boundaries of quality ( Dubai constabularies, 2009 ) ; nevertheless, the gait of alteration and the increased complexness in operations has doubtless presented the section caputs with many challenges in endeavoring to run into the ethos of entire quality whilst transporting out their primary daily duties.

With respect to these challenges, this thesis will research a fresh scrutiny of attacks to TQ modelled on a systems attack which will function as a better instrument for presenting leading and facilitating TQ. In peculiar, would a more originative attack enable farther sweetenings in the realisation of TQ.

General Department of Organisation Protective Security and Emergency:

General Department of Authorities and Installations Security

This section, founded in 1984, is concerned with the following chief undertakings:

The security of international organisations and their offices in Dubai

The security of authorities and commercial edifices, such as markets,

offices and industrial units ;

The security of foreign consulates and premises used by military, economic and cultural attaches and of their abodes

The security of province visitants such as male monarchs, presidents, Arab chiefs,

princes, curates and deputations.

General Department of Emergencies

Founded in 1968, this section was foremost located in the Al-Fahaidi District, Bar Dubai, with limited forces. A twelvemonth subsequently it was moved to its present site in Jumaira. The chief undertakings of the section were

Training recruits and developing their accomplishments, every bit good as fixing for exigencies and the control of civil agitation.

Supplying the local constabulary Stationss with specially trained officers to guard organisations and installings as demand arises.

Training new recruits in the Police School affiliated to this section.

However, with the rapid and significant development of Dubai, the Police General Headquarters decided that this last undertaking could be better carried out by a more specialised unit and duty for developing passed to the Police Academy opened in 1987.

The section was subsequently, in 1999, divided and set up in its present signifier, with on-going security demands and concerns being handled by the section mentioned above.

These sections have a immense duty for security and safety throughout the Emirate. The high grade of security provided has contributed in no little step to the overall Renaissance of Dubai and the section is rightly proud of the manner in which it shoulders duty for supplying the community with its indispensable services.

General Department of Criminal Investigation

This section plays a nucleus function as respects other sections and subdivisions involved in condemnable probes. It seeks to stand out, through its extremely trained employees, in bettering security and stableness in the community and circulating a sense of security, therefore back uping the go oning prosperity and economic growing of Dubai. The Department has to be abreast of every technological development in condemnable probes, every bit good as being cognizant of and understanding alterations in societal, economic, political and legal affairs both internally and externally, inventing plans, programs and flexible schemes compatible with those alterations and developments, harmonizing to the undermentioned guidelines:

The Department ‘s Mission Statement

To use all available agencies to forestall offenses

To confine felons and supply grounds taking to strong belief within the ordinances and statute law in force in the state.

To keep security and stableness in the community and prolong its current ordinances and statute law.

Undertakings of the Department

These comprise commanding offense in all signifiers, following the ways it develops and using all agencies to forestall it, and the accomplishment of societal stableness. These undertakings can be summarised in the undermentioned ways:

Covering with undistinguished offenses ( wrangles, cussing, calumny, etc. )

Covering with offenses of a unsafe nature ( slaying, colza, armed robbery, snatch, etc. )

Covering with organized offense ( drugs trafficking, money laundering, internationally wanted felons, etc. )

Social services, such as lost and found, certifications of good behavior, licenses of all sorts, etc.

The usage of scientific grounds ( forensics, fingerprints, paperss, fires, chemical analysis, pieces, etc. )

Using the assistance of individuality acknowledgment methods, ( fingerprints, DNA, condemnable records, etc.

Using offense bar methods ( counsel, orientation, follow-up, statistical projections, periodicals, etc. )

The Aims of the Department:

The aims of the Department can be summarized as follows:

Reducing the offense rate.

Eliminating unsafe offenses where possible.

Developing local and international dealingss in the country of security.

Using scientific and technological progresss in the country of criminology.

Broadening the range of information aggregation.

Continuing the preparation of employees and promoting them to obtain extra makings.

Learning from past errors and non reiterating them.

Pledging to lift to the top degree of public presentation.

General Department of Legal and Disciplinary Inspection

At the beginning of 2009, the former Human Rights Department of the Dubai Police was abolished and by the orders of the General Commander of Dubai Police, His Excellency General Dhahi Khalfan Tamim, a new section was set up under the above name.

This new section included six sub-departments, viz. :

The Court of Appeals

Legal Affairs

Disciplinary Affairs

Control of Human Trafficking

Administration Affairs

The office of Quality Assurance.

under the way of Colonel Dr. Mohammad Abdullah Al-Murr. The section has fulfilled outlooks as respects the importance of its maps and the range of its duties and, in malice of the short clip it has been in being, has made applaudable advancement, through the combined attempts of its sub-departments, to the accomplishment of outstanding public presentation in the undertakings it faces.

The section works in highly sensitive countries, with peculiar respect to issues of privateness, and must be cognizant of and handle with understanding all involvements involved. It is peculiarly involved in work such as human personal businesss, settling grudges, corruptness in work environments and all the jobs and hazards that can destabilise the security of society and sabotage its values, ethical motives and sense of justness.

Since the nineteenth century, the international community has recognized the earnestness of human trafficking, so the Control Centre for Human Trafficking has indefatigably striven to battle this offense, the most serious and unsafe misdemeanor of human rights. It works in partnership with all concerned human rights organisations, making all in its power to face and battle this offense and cut down its effects.

The section besides closely monitors the impermanent employment state of affairs in Dubai, guaranting conformity with employment jurisprudence and safeguarding workers ‘ lawful rights.

General Department of Finance:

This section had its beginnings in an accounting office set up at the Naif Police Station in 1961. When the Dubai Police General Headquarters moved from Naif Street, the accounting office moved every bit good and was incorporated into the Department of Financial Affairs created in 1988.

At the present clip the disposal of Financial Management involves six sections and 16 sub-sections which co-operate with the other sections and constabulary Stationss. The fiscal services available are wide-ranging and complex, characterized by their efficiency, flexibleness, velocity and truth. Changeless dedication to bettering the excellence of the service provided achieves a high degree of client satisfaction.

The General Department of Finance prepares budgets, pays wages and providers ‘ histories, collects monies due to and handles the banking demands of the Dubai Police, every bit good as fixing quarterly fiscal studies and the concluding histories at the terminal of each fiscal twelvemonth.

General Department of Forensic Sciences and Criminology:

This section had its beginnings in the Criminal Laboratory Department founded in 1981 as a sub-department of the General Department of Criminal Investigation. Due to the spread outing

scope of condemnable grounds necessitating to be processed and the puting up of other sections covering with the work of covering with condemnable activity, it became a general section in the twelvemonth 2000. The ethos of the section is demonstrated by the slogan “ Science serves Justice ” emblazoned on its flag.

The mission statement of the section can be summarized as follows: –

Exceling in supplying scrutinies and proficient probes via:

Adhering to the regulations and ordinances that regulate quality

Continuing scientific advancement

Speedy and accurate services

Exchanging information, locally and internationally, in order to better public presentation.

In add-on to the above, the Department has strategic aims to which it continues to do steady advancement, such as

The proviso of engineerings required to work out offenses by scientific, modern methods in all relevant Fieldss.

The proviso of preparation in condemnable scientific discipline nationally.

The encouragement of research and scientific surveies to back up the chase of justness.

Publicizing the work of the section.

The creative activity of a on the job environment that motivates employees to work together and portion information efficaciously.

General Department of Airport Security:

Dubai has one of the finest airdromes in the universe. It is besides one of the fastest growing.The Department of Airport Security has, hence, a great duty for the safety, non merely of the riders and the staff employed at that place, but besides for the airdrome installings themselves and the aircraft belonging to many international air hoses, which use it. Nowadays, when everyone concerned with air travel is extremely cognizant of the hazard of terrorist act, security is of the kernel. The Department, hence, strives to use the latest and most advanced methods of guaranting a really high criterion of security. Highly trained staff better their accomplishments by go toing advanced security classs in conformity with the specifications and criterions recommended by the International Civil Aviation Organization ( ICAO ) .

The section besides ensures that the travelers themselves have a function to play in keeping security, non merely by promoting them to be argus-eyed but besides by maintaining them informed of relevant security processs impacting their reachings and goings. The ultimate purpose of the Department is to guarantee that all users of the airdrome do so in complete safety and that riders experience gratifying and safe flights, God willing.

General Department of Human Resources:

Established in 1997, the Department of Human Resources trades with enlisting and basic preparation, including counsel to run into the demand for more extremely qualified forces. It besides analyses informations and statistics, both on a daily footing and for usage in the hereafter planning of schemes to better the efficiency of the force.

An of import portion of the work of the Department is the publicity of consciousness of the construct of occupation satisfaction among its employees ( Dubai Police, 2009 ) , as it has been realised that satisfied employees have satisfied clients. The General Commandant of the Dubai Police, Lieutenant-Colonel Dhahi Khalfan Tamim, has said that the Dubai Police strategic program no longer concerns the Dubai Police entirely and that they wish to give out the message that the Dubai Police have a deeply rooted sense of duty for the security of the populace and are dying to guarantee that the services they provide to the full satisfy the demands of the community. The Dubai Police are viewed as an built-in portion of development programs within the UAE and the determination shapers of Dubai are committed to the construct of human resource development, since investing in quality and cognition determines the hereafter of human existences.

General Department of Administrative Affairs:

The General Department of Administrative Affairs, while organizing the nexus between the different degrees of bid at Dubai Police, such as between the General Headquarters, the other General Departments and the constabulary Stationss, is besides one of the chief channels of communicating between the Dubai Police and the Federal Ministries, Government Departments and, of class, national and foreign involvements in Dubai, the private sector in general.

The Department is divided into sub-departments, i.e. Administrative Affairs, Information and Knowledge, International Services and the Quality Assurance Office. Its work includes the proviso of legal services and audiences, the readying of statistical and cognitive surveies, informations aggregation and analysis. In add-on to a assortment of day-to -day undertakings which facilitate the smooth running of the organisation such as pull offing the medical and wellness services for the force, the Department undertakes undertakings of premier importance such as the readying of the Annual Report for the Dubai Police.

General Department of Community Services:

This Department had its beginnings in the original Public Relations Department set up in 1974, which developed quickly over the following decennary to function the demands and high expostulations of the Dubai Police until, in 1983, it was affiliated to the Department of Planning, which subsequently became the Department of Planning and Training, integrating public dealingss, an facet of the work of the Dubai Police which encompassed a wide spectrum of undertakings.

Always seeking to better the service it provides, the General Headquarters carried out farther reorganization, during which the section became portion of the General Department of Planning, Training and Moral Guidance, until in 1999, it was felt that undertakings associating to mass communicating and the relationship of the constabulary with society were of such importance that they should be handled by a dedicated section and the General Department of Moral Guidance was set up, which subsequently became the General Department of Community Services.

The section has ever endeavoured to make a high criterion in work such as mass communicating and international consciousness and the daily exchanges, functioning the public service demands of other sections while endeavoring to prolong the work of moral counsel and the defense mechanism of traditional values within the community. An of import component in the public dealingss work of the Dubai Police is the manner in which the positions of the general populace are sought and considered.

The Department has sub-sections covering with recognized public dealingss affairs, such as those of International Training, Advertising and Marketing, News Media, Electronic Services and Journals Archive. It besides has a subdivision offering Psychological Counselling. On a lighter note, it besides has a section of Sports Affairs, employs assorted Club Officers and runs a Kindergarten.

General Anti-Narcotics Department:

Unfortunately, in this modern universe, every state has to keep an active programme against the importing and usage of drugs, and to this Dubai is no exclusion. The recent prosperity of Dubai has led to an inflow of foreign workers, a changeless flow of foreign subjects go throughing through or coming to shack in the state, both of which, linked to Dubai ‘s geographical place near to Centres of drug production, has led to the development of drug offense from a comparatively minor concern to one of the extreme importance.

Originally handled as portion of the condemnable probe work of the Police, a dedicated anti-narcotics subdivision was set up in 1969. By 1979, nevertheless, the lifting figure of foreign subjects employed in Dubai had been matched by a distressing rise in the degree of drug usage and drug-related offense and the Anti-Narcotics Section was removed from the domain of condemnable probe to run independently, albeit still merely at a low degree, e.g. it was commanded by an officer of the rank of lieutenant, had a staff of 10 work forces and three vehicles.

Within five old ages, nevertheless, it was necessary to better and spread out the subdivision, the dominating officer, keeping the rank of major, holding under him some 40 forces and 14 wireless operations vehicles. The increasing demands of the war against drugs meant that the subdivision, which had become a General Department in its ain right in 2008, was invariably enrolling more specialised forces, working in some 11 subdivisions and doing usage of the latest technological progresss to ease its work.

The Dubai Police have ever taken a difficult line against the usage of drugs, drug-trafficking and drug related offense and continues, through the strenuous enterprise of this Department to battle this immorality.

General Department of Services and Supplies:

First founded in 1970, in the Police Headquarters in Deira, under Mr. Obery, the Department was meant to work as a premier services installation, affiliated to the Police Clinic and assorted supply subdivisions, providing for the demands of Police forces, in peculiar those of the Police Clinic. Maintain and better the quality of services it offers to all subdivisions of the Dubai Police.

General Department of Operationss:

The General Department of Operations is the nervus Centre of the Dubai Police, the premier point of mention for all studies and enquiries directed to them. It maintains a busy 24-hour call Centre and controls all constabulary patrols, Mobile or on pes, every bit good as the air and sea deliverance service, by agencies of electronic and nomadic radio devices, which devices throughout the whole of the Dubai Police being the duty of this Department. It is besides the nexus between other General Departments and Police Stations via an operations room equipped with the most advanced installings and engineering.

The premier undertaking of the Department is to guarantee the security of of import commercial and community sites by agencies of an advanced security system, known as the “ Early Warning System ” . The Department besides co-operates and coordinates operations with exigency subdivisions and commissions in a broad scope of governmental and local organisations, in a manner that ensures prompt and effectual action in covering with exigencies of all sorts.

The Departmental duties besides extend beyond the boundary lines of Dubai through the work of the Search and Rescue Centre which co-ordinates sea and air deliverance missions both in Dubai and in the Northern Emirates.

General Department of E-Services:

This is one of the most late established Departments of the Dubai Police, designed to enable Dubai to take advantage of technological progresss worldwide. This followed the enterprise taken by His H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice-president and Prime Minister of the UAE and Ruler of Dubai, to transform the authorities of Dubai by the usage of electronic communicating and engineering to the fullest extent possible. The constitution of this elephantine system had become inevitable in the procedure of making an e-government, on the one manus, and supplying proficient and technological support to the Dubai Police on the other and, in 2001, His Excellency Lieutenant General Dhahi Khalfan, Chief of the Dubai Police, issued orders puting up this section.

The General Department of E-Services carries out many undertakings, the most of import of these being: oversing the transmutation of out-of-date systems into e-government, oversing all proficient equipment in the ownership of the force, such as computing machines, package, webs, etc. and the supervising of the portal of the Dubai Police ( Intranet ) and the Dubai Police web site. The Department besides applies and executes policies necessary to procure and protect the information web approved by General Headquarters.

These undertakings involve planing and oversing the electronic systems used in the different sections, pulling up programs, supplying proficient audiences to help in the procedure of taking the best information engineering to be employed by the force, every bit good as set uping what makings are needed by forces and their choice and preparation to guarantee that the Dubai Police equip the human resources at their disposal in ways consistent with modern engineering.

General Department of Traffic:

One of the busiest sections of the Dubai Police and one of the most of import service sections, as its work touches many different sectors of the community and it is one of the sections which is more seeable to and has most contact with the populace, implementing as it does the jurisprudence associating to traffic and the many ordinances and instructions emanating from the jurisprudence.

It is responsible for the issue of all sorts of driving licenses after, of class, verifying the eligibility and competency of drivers, and for the issue of vehicle licenses, after guaranting that the vehicles are roadworthy and comply with safety demands.

One of the services most appreciated by the populace when it is good and most complained of when it is non, is that of traffic control and the care of a smooth traffic control on the roads. The job here is to cover with an ever-increasing volume of traffic on the roads while seeking to cut down the figure of traffic accidents in a manner that ensures security and safety for all travelers by route.

In the hard undertaking of supplying a gracious and efficient service to the populace, the General Department of Traffic makes usage of state-of-the-art engineering and is invariably updating its systems.

General Department of Punitive and Correctional Constitutions

The first prison in the Emirate of Dubai was Al Fahaidi Castle, which occupied the present site of the Dubai Museum. This housed all types of captives, detainees waiting to travel to tribunal and inmates functioning their sentences for breaches of the Sharia jurisprudence prevailing at that clip.

In the fiftiess, as the Emirate of Dubai began to set up a modern tribunal system, the undertaking of administrating and continuing the security of prisons was given to the freshly formed Dubai Police and a new prison was set up in Naif Castle. During the 1960ss, trade and industrial activities increased to such an extent that there was an inflow of foreign workers looking for occupations. The monolithic addition in population and the outgrowth of types of societal behavior hitherto unknown in Dubai led to a pronounced rise in the offense rate and the outgrowth of new types of felon and a much wider scope of offenses. The lifting figure of detainees and convicted felons put huge force per unit area on the prison which did non hold the capacity to get by.

It quickly became clear that the prison was non consistent with modern punitory doctrine, nor did it offered the scope of options necessary, from the high security appropriate for unsafe felons such as liquidators and drug sellers to lower degrees of security for those convicted of less serious offense. Serious insufficiencies, which were in struggle with modern thought in the field of scientific penalty, meant that there had to be serious believing about options, which was followed by the pulling up of programs for a modern prison with all the elements of a nice modern life, a prison that would be consistent, in proficient, architectural, administrative and humane facets, with the wide lineations of a modern policy of penalty. These attempts eventually came to fruition, a program was agreed upon and the building of the Dubai Central Prison began in 1973.

The Dubai Police General Headquarters still have particular duty for this critical establishment and other modern prisons are being created in the Al’Awir country. These are intended to run into the demands for prison adjustment generated by the continued development of Dubai and will conform to all new and indispensable engineerings and methods consistent with modern theories of penalty, which seek to soften rough penalties and seek to reform felons through the mediums of guidance, preparation and instruction.

Dubai Police Academy:

The Dubai Police Academy was established in 1987 and rapidly became an independent section affiliated to the Dubai Police General Headquarters. The first pupils, on-job constabulary officers employed by the Dubai Police were enrolled in the Academy in the academic twelvemonth 1987/88, were 51 plebes and 30 full-time officers, some of whom received full-time scholarships to help them in their surveies. In 1989, the Academy was officially opened by His Highness Sheikh Maktoum Bin RashidAl Maktoum, Deputy President of the United Arab Emirates and Ruler of Dubai, reenforcing the importance of professional preparation for members of the Dubai Police. This first batch of pupils graduated in 1991, deriving unmarried man ‘s grades in Law and Police Sciences.

In 1992, the excellence of the Police Academy was recognised by the Higher Council of Egyptian Universities, which issued a decree certifying that the unmarried man ‘s grade offered by the Academy was tantamount to the LL.B grade offered by Egyptian universities. By 1994, many alumnuss of the Academy were accepted onto Higher Education Courses, in topics such as jurisprudence and constabulary scientific disciplines, by assorted foreign and Arab universities. The excellence of the tuition provided by the Academy was recognised in 1994 when His Excellency, the Minister of Higher Education and Scientific Research issued a decree authorising the Academy to run commissioned grade classs in jurisprudence, constabulary scientific discipline and related topics. By 1998, the Academy was pulling pupils from states of the GCC every bit good as from Arab states such as Yemen and Palestine and offering alumnus sheepskin in general and private jurisprudence.

Presents, the Academy offers general preparation in many facets of Police work, every bit good as offering academic makings at the highest professional degree.

General Department of Rescue and Transport

This section had its beginnings in a simple Transport Office with a limited figure of general-purpose vehicles and a few drivers and was located at the so Police Headquarters at the Naif Police Station. In 1972, it was moved to the new central office site and began to work as a stand-alone conveyance supplier, with its ain vehicle fix workshop and filling station.

This was rapidly followed by the proviso of more specialised vehicles, allowing the puting up of a land deliverance service and, in 1973, a regular patrol system was set up, using six Mercedes autos. The increasing figure of vehicles needed led to the employment of foreign workers on undertakings such as the service and care of the vehicles.

In 1981, qualified frogmans were included among the forces, enabling sea deliverance missions to be undertaken and insurance screen was arranged for operational officers.

With the continued development of Dubai, the work force and vehicles of the section increased at a great rate, as did the assortment of undertakings undertaken, from the mundane mundane responsibilities of transporting constabularies to their assorted topographic points of work to more specialized constabulary responsibilities.

In 1984, it was necessary for the Department to travel once more, and sub-departments were set up to get by with the demand for more specialized forces and equipment. A heavy lifting subdivision was set up in the undermentioned twelvemonth, followed by a buying subdivision, to guarantee that the section was suitably equipped for the undertakings it had to transport out. It was one of the first sections in the Dubai Police to hold its ain quality control sub-department. The fleet of vehicles grew to include ambulances and autos equipped to cover with deliverance state of affairss and it was shortly accomplished that control of such figure and diverseness required a modern attack. After consideration by a particular commission, the FLEETANYWHERE computing machine programme was adopted, which has led to similar systems being used by other subdivisions of the Dubai Police.

Among the many extremely qualified subdivisions of the section there are some that have won international acknowledgment for their expertness. Having had huge experience of deliverance operations in plane clangs, natural catastrophes, utmost conditions conditions, edifice prostrations and other sudden accidents, the Dubai Police General Headquarters has been authorised, via the General Department of Rescue and Transport and by virtuousness of the nature of its work, to take over the duty of runing the Dubai Maritime Search and Rescue Centre, which covers non merely Dubai, but the Northern Emirates as good, together with the eastern seashore of the province. A sub-department dealing with crisis direction was set up in 1995, affiliated to the General Department of Rescue and Operations. The section besides works to guarantee the smooth running of international and local competitions, festivals, jubilations and all other activities of a similar nature held in the Emirate of Dubai.

On the techno-administrative side, experts from the section design suited electronic programmes for other sections, such as

Traffic and traffic flow programmes, records of traffic tickets issues, records of DP

Force vehicles deployed to traffic accidents and a particular programme to provide

licencing information to field officers.

The section besides carries out an active promotion run to convey safety issues to the attending of drivers, riders, walkers and those who enjoy aquatic chases.

Decision Making Support Centre

This Centre was foremost established in 1988 under the name of the Research and Studies Centre and became in 2001 the Decision Making Support Centre, consisting six sections, viz. :

Justice and Security

Early on Warning

Community Development

Database and Information Systems


Administration and Community Relations

The DMSC has, to day of the month, produced some 1062 publications, covering an outstanding spectrum of of import subjects of involvement throughout Dubai, the United Arab Emirates, the other Gulf States and throughout the universe, many of which are in usage in academic establishments, constabulary academies and colleges and used by research workers, instructors and pupils all over the Arab universe. It is noted for its advanced and flexible attack, its interdisciplinary mentality and for the development of security methodological analysiss.

Police Stations:

The constabulary Stationss are frequently the first point of contact the populace have with the Dubai Police. They seek to individuality with the communities they serve by keeping a seeable presence and combat offense at all degrees.

In 1939, when Dubai was still a traditional community with comparatively small offense His Highness Sheikh Rashid Bin Saeed Al-Maktoum ordered the building of the Naif Fortress in the bosom of the commercial country of Dubai, where it served as both a prison and the first site of the Dubai constabulary Headquarters.

The site chosen for the fortress, which was designed on traditional lines, was of historical significance and controlled an country of about 5.4 square kilometers, in an country which quickly attracted people to populate at that place ( 386,147 dwellers by 2008 ) and is one of intense fiscal activity, full of constitutions such as Bankss, currency exchange bureaus, hotels and commercial Centres, the most important being the gold market.

As Dubai developed over the old ages, the demand for more constabulary Stationss dispersed through the assorted residential and commercial countries made itself felt and the constabulary Headquarters itself shortly outgrew the Naif Fortress site and is now an organisation of many general sections, each carry throughing its ain specialized undertaking. There are now 10 constabulary Stationss, viz. : –

The Ports Police Station, established in 1969, responsible for procuring port

installations and the protection of general maritime security a undertaking which has grown

steadily over the old ages to maintain gait with the development of Dubai.

Nad Al Sheba Police Station, is a freshly constructed station designed with range for Family are situated. Originally, the Zabeel Police Post, subsequently known as the Zabeel

Police Station, was responsible for guarding the Ruler ‘s castle, every bit good as those of the other tribal sheik. The Bar Dubai Police Station takes charge of look intoing condemnable

and traffic instances in the part.

Jebel Ali Police Station

This was another of the constabulary Stationss which has developed from really modest

beginnings, in this instance a group of collapsible shelters, followed by a little station, equipped with

a wireless and a individual Land Rover which had duty for the control of traffic

between Dubai and Abu Dhabi. However, when the Jabal Ali Free Zone was created

the rapid development at that place and in environing countries made it necessary to upgrade

the constabulary station to react to the security demands of this of import portion of the


Hatta Police Station

This is a little station, manned by merely 114 officers and 11 civilians, situated on the boundary line between Dubai and Oman. One of the most of import undertakings of this station is that of policing the route between Dubai and Oman and covering with traffic

accidents in the country.

Murgabat Police Station

Before the constitution of the Murgabat Police Station, plaintiffs had to travel

to the Naif Station to carry on any necessary concern they had with the Police or to

study offenses or other incidents. As the residential country of Murgabat increased to its



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