Mr. Philip W. Schiller

Senior Vice President, Worldwide Product Marketing

Apple

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1 Infinite Loop
Cupertino, CA 95014

Dear Mr. Schiller:

I am an avid fan of the products manufactured of Apple. From the iPods to iMacs, I was engrossed with the innovation and aesthetic of Apple’s electronics. More so, Apple products are both functional and stylish making it a best buy for consumers. In this age of modern technology, portable electronic gadgets and wireless communications have become a necessity rather than a luxury for most people. However, these inventions have made life easier and convenient. Without them, daily routine and everyday tasks will become tiresome and bland.

In my case, I have been patronizing the use of electronic gadgets to make work simple and doable. Now, I am planning to buy another high-end portable computer or a laptop. I currently own a Dell laptop but its already worn out because of too much use and the fact that it is already an outdated model. So I decided to scout for different kinds and brands of computers to replace my old laptop. One laptop that caught my attention was the MacBook Air. Its slim and sleek appearance is the MacBook Air’s main features that other laptops available in the market today do not have. But before I get this product, I would just like to ask a few questions to be able to generate a comprehensive understanding about the features and to determine if I am getting my money’s worth if I decide to buy the MacBook Air.

First, I want to know whether the MacBook Air is a reliable computer. There are a lot of companies out there who sell their products with a promise that they will be efficient and functional. But there have been cases that great advertising does not follow high quality products. I just want to be sure that I am making the right decision in choosing MacBook Air.  Second, since there are also many high-quality laptops in the market, I want to know if MacBook Air is worth buying at a high cost. I am highly considering to acquire the 17 inches MacBook Air which is at $2, 799. However, this amount for a laptop is quite expensive compared to the prices of other laptops. Third, I want to know if MacBook Air will be easy to use because new technology can become intimidating to the users. My last query is about the kind of support that Apple offers to their customers. For most electronics, it is inevitable to have minor problems or technical difficulties so it is important that all companies cater to the needs of the customers.

I hope you can answer these queries so that I can make a very intelligent choice in selecting a laptop appropriate for my needs. I really like the MacBook Air and it will really be of great help if you would provide the necessary information.

Thank you very much.

Hoping for your favorable reply.

Sincerely yours,

[Your Name]

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