At the monthly meeting, one of your coworkers stated that `Using the right analysis tool will compensate for inexperienced managers.` How would you reply to your coworker?
Consider the following items in your discussion:
1. Do the tools help only in certain situations such as routine, daily or rather mundane decisions, like cost controls, quality controls or staffing questions (in term of number of people needed)?
2. Do tools help the finance or accounting arms of a company more so than operations managers?
3. What happens if the data entered is wrong? Analytical tools suffer from the GIGO (garbage in, garbage out) weaknesses, and thus an analysis based on these numbers can be flawed.
4. Can the software and tools replace experienced and seasoned managers? Do computers really think? Do they learn from their mistakes? Can they manipulate or change their environment?
# Apply the appropriate operations tools to aid in decision-making and optimize performance.
# Use effective communication techniques.
Ans. 1: Yes, technology helps only in certain instances and situations which could be either the routine operational plans or tasks or could be even the strategic and the tactical tasks. But it cannot be handled solely by a machine, the hand and the brain of a human is necessary to think logically and act accordingly. A tool does help only in efficiently and cost effectively managing the contents of the processes for which content management software is not the only requirement. What is needed is the proper match between the tools and manpower because it’s not the tools that maintain relationship with the customers, but it is the people managers who build the network of relationships. But tools do make things easier and also help to speed up the tasks using the bliss of technology (McGovern, G. 1996).
Ans. 2: The area in which the computers has progressed a huge way is the advancements in the areas of finance both on business and personal fronts. There are many software programs which automate the processes of billing, maintaining records and accountancy, tax returns, delivering a payroll system that builds up a single program with the total practice of the industry. For the purpose of business or personal accounting or financial matters the usability of tools plays a great role. The progress on this front has made the process of method of accounting, accounts receivable, accounts payable, check writing, reports, payroll checks, online banking, online bill payment, preparing the tax reports, loan balances, maintaining the check book, budgeting, financial planning etc much easier. But with reference to the operational planning, tools have not made much progress because the tasks are in relationship to the direct face to face interactions and the routine activities require a customer centric focus rather than a computer related output (Jackson, M. 1996).
Ans. 3: GIGO is nothing but “Garbage in – Garbage Out” where in if the wrong or invalid data is entered, the output that will be resulted will also be incorrect and this is because it is humans or users of the computers who are not smart enough to enter always the correct data. Hence the programmers have to take pains in eliminating the flaws and errors resulted by GIGO which means the output of an automated computer system can never go beyond the information that has been entered by the user. Although voice recognition, digital speaking, image recognition can be managed by computers it is the mind of the human that has programmed the tool in that fashion and hence the input that plugs in wrongly will result in flaws in decision making. Computer tools still have to gain advantage in thinking and operating based on their memories and hence even the best of the system cannot take meaningless information and deliver meaningful output as the program has not been set by the user. (Armour, M. 2007).
Ans. 4: No, computers cannot supplement human managers as it is people that manage and not the software. Human memory is definitely better than the computer memory as computer is just a tool and not a sophisticated thinking creature like a human mind. Unfortunately computer tools cannot think and are rather used as data and information storage devices which perhaps can only analyze the inputs which have been programmed by people managers in a manner best suited to reap the right kind of output. Artificial intelligence concept although adopted in the present computer generations it does have a long way and still have not overtaken the logical thinking of the humans. Computers cannot learn from their mistakes simply because it is people who make mistakes in feeding the information in the tools and only if these human errors are minimized the tools will work better. It is the communication techniques like listening; expressing thoughts and feelings, nonverbal messages which are important in management and tools will help to fasten the process by use of technology (Kuitniauskas, M. 1998).
Armour, M. (2007) Leadership Role Models: The Brain Is Wired To Look For Them, viewed 7 august 2008,
Jackson, M. (1996). Using computers to monitor finances, Physician’s News Digest, viewed 7 august 2008,
Kuitniauskas, M. (1998) Is human memory ‘better’ than computer memory because it is imperfect?, Sociumas Magazine, viewed 7 august 2008,
McGovern, G. (1996) Does technology make managers lazy?, viewed 7 august 2008,
okvoices. (2008) Effective Communication Techniques, Resource Manual for Families of Children with Special Needs, West Virginia University, viewed 7 august 2008,