During lectures, students will be introduced to new academic terms and concepts. During the tutorials, students will be provided an opportunity to engage with the material covered during the lectures and work in a variety of circumstances with other class colleagues. Management is an endeavourer seeking to develop a company to be efficient and effective, and to achieve this, students must be able to interrelate with a company’s most expensive and most cherished resource – people. The tutorial work is facilitated by the lecturer; however the work is done by students.

To achieve this, students must be: focused, and ready to ask questions, willing to help other students gain the concepts, e patient, prepared to take a leadership role, and be willing to be a team member when other lead In this tutorial guide, there are several sessions with a number of activities in each. The lecturer will determine the most appropriate activities to cover in class. It is recommended any not covered in class are reviewed and completed in personal study time and used for discussion in the next class session.

Critical Writing Critical thinking is a core skill needed by every manager. The development of critical thinking is a side outcome from the central academic development of this module. One outcome of the development of critical thinking is improvements to the manner in which you construct and write academic assignments. It is therefore a great opportunity to develop these skills in the responses to the group work question presented in this module by following correct argument development and in doing so develop your approach to writing.

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At a very basic level – each question you answer should follow some basic rules: define the question in your own words present a case or argument show how this relates to the evidence provided in the lectures, or from internet research. Assessment Assessment 1 – this is an in-class quiz worth 20% of your final grade. This will be provided in class. The sessions covered are for part time students 1 – 3, for full time 1 – 6 as listed in the unit reader. Assessment 3 – this is the final examination worth 50% of your total grade. This will cover all session of the module and the exam date and time will be set by the Program Management.

Assessment 2: Individual Assignment – 30% Strategic management includes analysis of the internal and external environment of the firm, definition of the company’s mission, and formulation ND implementation of strategies to create or continue a competitive advantage. Choose any company of your choice. The company can operate in the international environment or in the domestic environment. The company can be from any country. Write a strategic management report based on details shown in the table below. Your report must include all factors stated below. You must use terms found within the study of management.

You are encouraged to look up various textbooks and journals to further explore these terms and to gain additional knowledge on management to develop your knowledge and the quality of the assessment. Description Apron word length Introduction of the company, the nature of its business and any other relevant facts 100 2 Formulate a SOOT (Strengths, Weaknesses, Opportunities & Threats) analysis in table format of the chosen company. 200 3 Provide a scope of the External Analysis (General Environment) of the company based on: 350 3. 1 Political forces 3. 2 Economic conditions 3. Socio-cultural conditions 3. 4 Technological changes 3. 5 Environment Factors 3. 6 Legal Factors 4 Provide a scope of the External Analysis (Competitive Environment) of the company based on: 4. 1 Intensity of rivalry among competitors 4. The threat of new entrants 4. 3 The threat of substitutes 4. 4 suppliers 4. 5 Customers 5 Provide an internal environment analysis of the chosen company based on: 5. 1 Resource Types 5. 2 Firms Capabilities 6 General conclusion of the analysis and the company 7 Provide recommendations based on corporate level and business level strategies for the chosen company.

Total no. Of words 1 500 You are required to consult and fully reference a MINIMUM of 5 sources (e. G. , book; www; journal article from the full-text databases; current affairs magazine; newspaper etc. ). The use of WISPED online encyclopedia is NOT allowed. You must use the PAP Referencing system to acknowledge your sources of information (both in-text, and as a reference list at the end). *Note: All assignments are to be submitted in the form of printed copies to be handed in to your lecturer on the last day of the class.

Late submission of assignment copies handed in to program managers will have marks deducted in accordance to the late work policy stated in the student handbook. Tutorial Activities To prepare for active discussions in class, students are expected to be regularly reading newspapers, magazines, websites and blobs on current trends and vents of relevance related to modern business and contemporary issues which may affect business performance. All videos listed are hosted externally, and the lecturer will play them in class, it is also recommended you review these before class to be more prepared for group interaction.

Session 1 Activity 1 1) Video: Evolution of Management 2) Video: McDonald’s Corporate Social Responsibility-Making Progress 3) Video: Ethics in the Workplace 4) For this exercise, students will take note of central themes, concepts and arguments and be prepared to discuss how they relate to Asia and contemporary impasses in the region. Activity 2 Levels of decision making Decisions are made at different levels in an organization’s hierarchy: C] Strategic decisions are long-term in their impact. They affect and shape the direction of the whole business. They are generally made by senior managers.

The managers of the bakery need to take a strategic decision about whether to remain in the cafe© business. Long-term forecasts of business turnover set against likely market conditions will help to determine if it should close the cafe© business. Tactical decisions help to implement the strategy. They are usually made by middle management. For the cafe©, a tactical decision would be whether to open earlier in the morning or on Saturday to attract new customers. Managers would want research data on likely customer numbers to help them decide if opening hours should be extended.

Operational decisions relate to the day-to-day running of the business. They are mainly routine and may be taken by middle or junior managers. For example, a simple operational decision for the cafe© would be whether to order more coffee for next week. Stock and sales data will show when it needs to order more supplies. ) As a group – examine the different levels of management, and consider how they are represented in Singapore Airlines. Prepare a list with 4 decisions carried out by each level of management. Prepare to discuss your findings with the other groups.

Session 2 1) Video: It’s All About Culture What is Corporate Culture 2) Video: Google Culture 3) For this exercise, students will take note of central themes, concepts and companies. Activity 2 – Refer to appendix 1 Empowerment 4) Read the case, and in a group of four develop short answers to each of the three questions. Class discussion will talk about the results. 5) Students are encouraged to discuss any examples of culture, such as that outlined in the case, encountered in the workplace or they have read about in the news or internet. Session 3 Activity 1 – refer to appendix AAA What are my performance goals? ) Students are encouraged to accurately attempt the questionnaire, and then share the motivation for personal academic development and your planning strategies to achieve a passing grade in this module. Activity 2 – Refer to appendix B Disaster Planning 2) Read the case, and in a group of four develop short answers to each of the three questions. Class discussion will talk about the results. ) Students are encouraged to discuss this form of planning, and what would be the forms of planning for challenging circumstances this institute may have in place.

Session 4 Activity 1 – Refer to appendix AAA 1) In a group of 4, review the material covered in the lectures on decision making steps. Develop a suitable solution to the problem identified in the exercise and be prepared to discuss in class. Activity 2 – refer to appendix B 2) Read the case, and in a group of four, develop short answers to each of the encouraged to discuss any similar cases of products or services being released to he public and having a problematic life cycle Session 5 & 6 These two sessions are combined due to the importance of strategic management to the discipline of management.

Following the academic material covered in the lecture, students are encouraged to work through the tutorial exercises and also the 2nd assignment which focuses on this topic. The group work undertaken during these two sessions provides an opportunity for students to examine strategic management from different viewpoints and in doing so assist in forming ideas on how to undertake the 2nd assignment. Students are encouraged to raise any issues in the groups, and initiate class discussions on any areas of the assessment that is ambiguous or any ideas they have in relation to completing this body of work. ) Video . SOOT Analysis 2) Video : PEST Analysis 3) Video : Porter’s 5 Forces 4) Video : BCC Matrix For this exercise, students will take note of central themes, concepts and arguments and relate them to the group work below and also to consider how this information can guide the 2nd assignment Activity 2 – refer to appendix AAA Strategic management tools 5) SOOT – students are to form into a group of 4, and chose any company. Discuss the company and select items 2 for each category, the results will be discussed as a class. ) Macro Environment – continuing on from step one, students are to discuss wheat each of these macro environmental factors mean, and how they could impact on the business achieving strategic objectives. 7) 5 Forces – still in the groups and with the same company, students are to discuss the external factors that will affect the performance of the industry in which the company operates. Activity 2 – refer to appendix B 8) Corporate level and business level strategies – review the academic material room the class and relate this to your company used in the previous group work.

In relation to each option for corporate and business level strategic, devise 2 possible option for each, the results will be discussed as a class. Session 8 1) Video : The Basics of Corporate Structure 2) Video : Organization Structure compares. Activity 2 – Refer to appendix 5 3) Read the case, and in a group of four develop short answers to each of the three questions. Class discussion will talk about the results Session 9 1) Video : HRS role in building sustainable business 2) Video : Workplace Diversity 3) Video : Work Life Balance

Activity 3 – refer to appendix 6 4) Read the case, and in a group of four discuss the findings of the cultural study and if you think this is a reasonable assessment of Singapore culture. Try to compare to other cultures represented in your group. The findings will be discussed in class. Session 10 Activity 1 – refer to appendix AAA 1) Read the case, and in a group of four discuss the question and develop answers to be shared in class. ) Following this, discuss the forms of communication you most commonly use and how any of these translate into the workplace – such as faceable, does this eve a place in the communication model at work Activity 2 – refer to appendix B 3) Read the case, and in a group of four discuss the question and develop 4) Following this, discuss the cultural differences you have noticed in the use of non-verbal communications. Also, consider how this may further translate into the forms of channels for communication used in the workplace or socially.

Session 11 Activity 1 – refer to appendix 8 2) Following this, discuss the different leadership styles outlined in the lecture. In relation to the companies being used in the 2nd assignment, discuss how these adhering styles will make developing any diversification strategies or dealing with changes to the external environment better or worse. Session 12 Managing Team Game: Visionary. Form into groups of 4. Each team will send one member forward to generate ‘Easy Words” from http://www. Wrongdoers. Net/visionary-word-generator. HP. Draw the picture of the words on the visualizes for the rest of the team members to guess. Time limit for each team is 3 miss. Winning team will be the team that guesses most words in 3 miss. Teams may exchange the person drawing after a correct guess. Session 13 Activity 1- refer to appendix AAA ) Following this, discuss how control systems are used by a taxi driver. Activity 2 – refer to appendix B 4) Following this, discuss if you feel it is appropriate for your lecturer to add you as a friend on Faceable.

Do you think this opens any challenges described in any of the session covered in management? Develop some answers, to be discussed in class. Appendices Appendix 1 Appendix AAA Appendix B Appendix AAA Decision Making Based on the above 6 steps of decision making: McDonald’s have identified in step no. 1 that queue’s are getting longer at the ordering counters when customers are placing their order. Queues are about 6-8 persons long, and many customers are walking out of McDonald’s due to the long queue.


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