Hi-Lo Food Stores was foremost incorporated in 1954. However. it was non until 1984 that the concatenation of shops was acquired by Grace Kennedy Limited. Hi-Lo Food Stores is runing as a division of the GK Foods and Services Limited a entirely owned subordinate of Grace Kennedy Limited.

Hi-Lo has evolved as one of the taking supermarkets in Jamaica. admired by both its clients and rivals. With its competent and dedicated group of employees. Hi-Lo is focused on making long permanent relationships with our clients through our FS5 committedness to Fresh Stores. Fast Service. Frequent Savings. Full Shelves and Friendly Smiles.

Hi-Lo Food Stores has thirteen ( 13 ) locations with the most recent one being Hi-Lo Food Stores located in Portmore Pines which was opened on November 15. 2010. Our locations offer a scope of food market and non-grocery points at competitory monetary values and a shopping experience that exceeds the outlooks of our clients. Hi-Lo Food Stores is the 2nd largest supermarket concatenation in Jamaica.

At Hi-Lo Food Stores we live our tag line “Making Life Easier”

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This information was gathered from Hi- Lo Food Stores Portmore along with my ideas and experience from my present place at Hi – Lo.

Aid was besides taken from the universe broad web which provided me with the guideline towards this undertaking.

Organization Structure & A ; Design of Hi-Lo Food Store ( Portmore )

Figure 1. Hi-Lo Organization Structure
Figure 1. Hi-Lo Organization Structure

Analysis of Organization Structure of Hi-Lo

As shown in Figure 1. Hi-Lo Food Store’s organisational construction can be divided into different parts. The Customer Service Representative ( CSR ) is responsible for the front line staff while each other section is responsible for their squad members. The front line staff is the cardinal beginning of the concern. This is where the client checks out last. It consists of the tellers and negligees. The teller play a really of import function as a client embassador to Hi-Lo Food Store. in making so she is required to bear down clients the right monetary value for all ware purchase so that company receives accurate payments for all goods and services sold.

The negligees duty is to take out and wrap customers’ goods and thank them. The green goods section duty is to screen all produce points wash. bundle. weigh. monetary value and show same for clients. nevertheless the meat room section is more proficient. they have cut meat into assorted types bundle. weigh. monetary value and show same every bit good. The care section trades with the cleansing of the shop daily so that clients are welcome to a fresh shop while holding their shopping experience. The back shop section on the other manus. more straight involves with the receiving. storing and trading the goods so that the clients receive same in a timely mode. In analysing Hi-Lo Food Stores Organization Structure each section has a different map and each map is done by a group of squad members along with a C. S. R.

Cardinal Elementss of the Organization Structure

Work Specialization
As we can remember. the organisation construction on page 5 shows that different occupations and undertaking are grouped and assigned to different sections based on the accomplishments or fortes in each section. That is:

Employees from the front line may hold the accomplishment to work in the meat room section or frailty versa. Tellers are promoted from the section that have similar maps and duties. For illustration H. Henry. the senior teller has held the place for three ( 3 ) old ages and she was promoted to Customer Service Representative ( C. S. R ) . Is work specialisation high in Hi-Lo? Yes. so. but non in the sense of delegating a particular and insistent undertaking to a peculiar worker. Hi-Lo delegates its undertakings and occupations on a larger graduated table. It is on the departmental degree. each section has squads comprised of really adept employees that concentrate on their ain line of merchandises and duties. In kernel. squad members specialize in making portion of the occupation instead than the full occupation.

This is the basic by which occupations are grouped together. for case every organisation has its ain specific manner of classifying and grouping work activities. These are five ways:

Function: The Cashier map is charged clients the right monetary value for each merchandise so that the company collects accurate payment for goods.

Merchandises: Hi-Lo has its’ own branded merchandises with their logo. This construction is based on its’ assortment of merchandise on the line which include Whole Kernel Corn. Tomato Ketchup. Sausages and Corn beef. Geography: Throughout the state Hi-Lo Food Stores have several subdivisions located in different subdivision of the island. For illustration five shops are located in Kingston. one in Port Maria. two in Westmoreland. one in Montego Bay. one in Mandeville. two in St. Catherine and the other in St. Ann. Procedure: Activities are grouped based on merchandise. service or client flow. The procedure in Hi- Lo Food Store is based on Receival. Storing. Selling and so to the clients. Customers: Hi-Lo caters to all customers’ demands. We have our Loyal. Senior Citizen every bit good as Credit Customers.

Chain of Command:
At Hi-Lo Food Stores the Store Manager has the authorization to supervise the twenty-four hours to twenty-four hours operation of the concern without really delegating undertakings to each person. nevertheless. the Customer Service Representative ( CSR ) duty is to assigned undertakings to team members. Although the bulk of employees are working in squads. they report to each other. study to the CSR who oversee them ( and may describe to other directors when different resources are needed from other sections ) they still report to the Store Manager so as a consequence integrity of bid is at that place.

Span of Control:
Span of Control is broad in Hi-Lo Food Stores because it speed up determination devising. increased flexibleness. acquire closer to clients and empower employees. Eg. 1 Workers have to be adept and good trained in each section. particularly in the meat room section. Employees work in a squad. do determination and execute operation without direct supervising from CSR from that section. If the employees are non good trained it would be difficult to keep smooth operation and communicate throughout the company. While Hi-Lo Food Stores may hold a broad span of control. it’s because skilled and competent workers are required for the company. Hi-Lo Food Stores can’t possible operate so expeditiously and efficaciously with a broad span of control if their employees are non skilled and good trained.

Centralization V. Decentralized:
The General Manager for Hi-Lo Food Stores makes certain determination. This is extremely centralized. However. decentralized take topographic point every bit good intending the Shop Manager make other determinations without confer withing the General Manager based on his cognition and accomplishments while carry throughing the company’s end. he besides ask for suggestion from squad members for the hereafter of the company.

Hi-Lo has its Standard and Procedures that each employee has to follow. Ex. Policy of Standard and Appearance
Hi-Lo Food Stores specifies the colour of all squad members’ uniforms that must be worn every twenty-four hours. All criterion of visual aspect should be observed by all employees. They are to be dressed in a professional mode at all times and follow all regulations. safety processs in harmonizing to the Rules and Regulation. If knee pantss occur disciplinary actions will be taken.

Traditional V. Contemporary

Based on Hi-Lo organisation chart it is a Traditional Organization. The ground why it is where the construction places people into groups with specific undertakings or occupation in which they are qualified to make or hold the experience in or specialise in that peculiar country. However. Hi-Lo Food Stores demonstrates tradition by exhibiting the features of a Functional Structure. a design in which an organisation is made up of squads that work together and towards a common end.


World Wide Web. emaytnx. com/mgmt 307

World Wide Web. Enotes. com/organization construction

World Wide Web. gracekennedy company. com


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