Personalization had been used for many years in the mobile marketing to study the attribute with the customers. The marketers can discover the power of personalization via effective tools such as rich media mobile video advertising platform to send the video messages for engaged the customers to enhance the customer’s loyalty of the mobile product. It can perfecting the puzzle of the personalization by updated the messages to connected the customers and catch their attention on the mobile product. For example, it can updated the messages via advertising to hire a super star like Beyoncé to ambassador the product. The customers can provided rebate of comment after review. It can start by tweaking language to be more suitable and adapted to the demographic for show the advantage of the modern tactics. The gamification is one of the excellent modern tactics to develop branded experience in personalization to captivate the customers. (Silk, 2015)

There had two types of mobile personalization that can attribute the customers. The first types of the personalization in mobile is to create customized App for the customers. It can be easy to attain the information of the customers and defect their motion or buying behavior. The second types is more subtle which the users do not knowing the APP had been customized their need and a selection of options within the product that are more relevant for them, without announcing the personalization at all. (Elasticode, 2014)

The exciting trends of mobile marketing which can leverage the brand of mobile for attributes the customer’s engagement are using the machines to learn customers’ preferences and loyalty programs. Amazon’s cornered the market by using the machines to create a platform to assess customers buying patterns on chatbot to learn habit or perception of users for the product they might want assistance with. Using the advanced analytics and predictive data, the brand can see the patterns in purchases and mobile activity to deliver personalized mobile marketing content. (Vibes, 2017) The loyalty program can be strategies to use data from customer’s database to give discount and awarded to customers for complete survey in mobile marketing. Personalization can surface your existing content, products, and promotions to the right people. (Wirth, 2016)

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The potential of the mobile marketing attribute of personalization can be provided alternative of customers contact. The customers contact such as social media can provided a platform to giving advertising for new version of product to the customers. It is the most important catalysts for personalized brand interactions in today’s digital landscape. (Delisle, 2017)

There can create mobile App for personalization in the mobile marketing to attribute the customer’s engagement. The App must be design to know your users and what they want. The real time response of conversation and single messages also need to include in the App for collect the information of the customers. (Alluf, 2017) It have to understand the affinity of the users and sending personalized push notifications and in-app messages that speak directly can help drive engagement and build brand loyalty. (Marshall, 2015)

While explicit consent is difficult to earn, retailers can use mobile behavior as a relatively accurate barometer of permission for personalized marketing.  The users can review the advertising by click on the personalized content. (Trunzo, 2016) The changes of mobile strategy can help to develop valuable personalization to meet customers ‘need. Besides, mobile devices go everywhere with customers, so take advantage and harness this information to personalize experiences. (Russell, 2014) It can track the location of the customers to study the impact of venue for the mobile marketing to attributes customers engagement and establish geo-fences for your physical store locations. (Miller, 2017)

The challenges of the personalization in mobile marketing are design of content, connection with the customers and control. The design of the content can help to deliver importance messages such as promotion to the customers. It had to customizing tactics based on what people are comfortable with. (Parker, 2013) The connection of the content brought to customers had to provide an insight that related to customers. The insights can come from social media or conversation of the comment to link with the customers’ behaviour.  It is a challenges to control the customer’s behaviour although the parties spent expensive to invest in advertising. However, personalization can influence the customer’s attribution on mobile marketing by understanding the customer’s perception via engagement.  Technology challenges are not created by the lack of technology, but rather by a lack of adoption. (Coakley, 2016)

The benefit of the personalization is to increase the conversation for improve the retention of the customers. By providing a personalised experience, particularly one that is predictive rather than reactive, brands have a real opportunity to provide much-needed utility in an increasingly noisy world of choices. (Davies, 2013) It allows a company to effectively target individual current and prospective customers, boosting the odds of engagement and conversions by appealing to the individual’s likes, needs, interests, and other preferences. (Galetto, 2017) Personalization can push more sales by using the data from user behaviour in-app to narrow down the segment of which users to target, and then use demographic data to determine what kind of offer, content or products interest them most. (Adler, 2014)


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