The informations were collected from 400 hotel employees in Taj hotel, Mumbai. Data aggregation took topographic point in the month of November 2009 to March 2010. Since 5- star hotels have big figure of employees. These hotels were selected to dwell the sample adequate female and male employees. These hotels meet the evaluation demands of five star hotels as outlined by the ministry of civilization and touristry. Sampling based on the figure of 5-star hotels and their

entire figure of employees. Harmonizing to a study “ Hotel and Tourism Industry Labor

Force Survey ” , conducted by the Ministry of Culture and Tourism ( 1989 ) .The sum

study population is estimated by multiplying the figure of beds by the figure of

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staff per bed, which resulted in “ 11.446 ” . Hence the bound of the existence was taken as

11.446 and following the sample size computation as suggested by Yamane ( 2001 ) . Initially, based on the size of the hotel, an appropriate figure of questionnaires were sent to each hotel director to administer the questionnaires. At the clip of informations aggregation I have taken around 10 5-star hotels in Mumbai. We make certain that we would roll up plenty from each belongings to dwell the sample based on the needed appropriate sample size that would stand for both gender and hotel employees in general. The entire figure of questionnaires that was distributed was about 750. Each hotel belongings depending on its employee size, received 50 to 70 questionnaires. The questionnaire was filled out by male and female

employees who worked in all sections of the hotels that were covered in the survey

and employees were instructed to finish the questionnaires. After a waiting period of 5 months, one of the research workers retrieved the gathered questionnaire from the 5-star hotels. The entire figure of questionnaires generated was somewhat over the needed figure

of sample size of 368 ; giving a 52 per centum response rate. The questionnaires had

several uncomplete subdivisions and were non included in the information analysis.


The information questionnaire consisted of two subdivisions. The first subdivision of the questionnaire includes employees ‘ demographic features such as gender, age and instruction degree. The 2nd portion includes calling planning, calling direction and calling development. The last evaluated the two dependent variables, viz. , occupation satisfaction, and calling committedness.

To mensurate employee occupation satisfaction degree, the survey adopted Minnesota satisfaction questionnaire developed by Weiss et Al. ( 1967 ) . The short signifier of the graduated table consisted of 20 points and covered three dimensions: intrinsic satisfaction, extrinsic satisfaction and general satisfaction ( Weiss et al. , 1967 ) . This scale screens countries of ability use, accomplishment, activity, promotion, authorization, company policies and patterns, compensation, colleagues, creativeness, independency, moral values, acknowledgment, duty, security, societal service, societal position, supervising human dealingss, supervision-technical, assortment, and working conditions. A five-point response graduated table was employed, runing from 1 ( really dissatisfied ) to 5 ( really satisfied ) .

Demographic Outlook

Demographic analysis is a cardinal pillar for industry prediction, Not merely is the entire population of a state a cardinal variable in understanding issues runing from future population tendencies to productivity growing which will besides assist in calling planning and calling direction by maintaining in head the alterations in the construction of population and alteration in the policies and tendencies in the cordial reception Industry. These are the factors which the administration have to maintain in head for the calling development of their employees and the growing of its ain administration.

The construction of population pyramid will demo the cardinal informations points that what will be the growing rate, life anticipation rate, Population by age group and the cardinal population ratio which will assist to analyze the employment rate and the development of callings of the people.

Beginning: World Bank, UN, BMI prognosiss

These graphs plays really of import function for the gender distribution and for the different age group. As the universe bank forecasted these different facets like from 1990 to 2050 we can see that there is an uninterrupted addition in population and even in the life anticipation rate of both male and female which is a really positive facet for the cordial reception industry as this industry is increasing with a phenomenal growing rate and authorities are besides coming up with certain undertakings and thoughts to increase the growing of touristry industry.

Table: Hotels Data, 2009-2016 ( ‘000 )

2009 2010 2011 2012f 2013f 2014f 2015f 2016f

Number of hotel suites 98 109 121 135 154 176 197 220

Number of hotel beds 208 233 262 295 339 392 443 501

f = BMI prognosis. Beginning: UNWTO

The authorities recognises the chances presented by the cordial reception sector. Harmonizing to the World Travel and Tourism Council, the sector has the possible to gain India US $ 24bn in one-year foreign exchange by 2015 and for 2012, there are 375 hotel undertakings under manner, which will add an excess 70,668 suites. Government support besides comes from the Hospitality Development and Promotion Board ( HDPB ) , which was established in December 2010 designed to accelerate the rating and blessing of new hotel undertakings, cut downing holds and ruddy tape for investors.

Some international hotel ironss took the chance of the downswing to spread out their presence in India, For illustration, hotel groups such as Accor and Marriott are looking to well increase their footmarks in the state, with Accor taking to open 100 hotels by 2020, up from 13 at present and IHG plans to hold 150 hotels by2020, up from 12 presently. Starwood Hotels and Resorts operates 33hotels in India and has 15 under development. In 2010, it opened its first Aloft-branded constitution in the state. Hilton has been involved in India twice earlier, yet withdrew both times due to hapless market conditions. Oberoi took advantage of the state of affairs to better its public presentation they are now looking frontward to teaming up with Hilton ; another transnational entrant, along with Four Seasons, Shangri-La and Amanresorts. The house is to pull off the Oberoi in Mumbai, in tandem with the full house ‘s Trident Group hotels – this gives the international operator a strong immediate bridgehead in India. Four Seasons is organizing a venture with Jatia Group, which owns Asiatic Hotels. One house that has a more entrenched history in India is IHG, which operates 12 hotels in the state, and Best Western besides has a strong presence with 34 belongingss. In mid-2011, IHG announced it was organizing a joint venture with Indian group Duet Hotels to develop the Holiday Inn trade name in the state. The new hotels will be under the Radisson, Park Inn, Park Plaza and Country Inns and Suites trade names, and will take the company ‘s figure of hotels in India to merely over 50.

There has besides been a crisp rise in the figure of budget hotel ironss come ining the Indian market. Indian Hotels Company ( Taj Hotels ) , is presenting its Ginger trade name of economic system hotels, with an ambitious roll-out program of one new hotel every six hebdomads. In October 2010, Taj launched the Vivanta trade name, which replaces the Taj Residency trade name and is positioned between Gateway hotels and Taj hotels. Taj Hotels has a strong bridgehead in the market, with its Ginger trade name taging its presence at all degrees, from high-end luxury resorts to budget ironss.

In April 2007, Royal Indian Raj International Corporation, a Vancouver-based company, said it will to put about US $ 4bn in constructing 100 hotels across India, in coaction with domestic company Choice Hotels India. Approximately 15,000 new budget hotel suites for Choice ‘s trade names: Comfort Inn, Quality, Sleep Inn and Clarion.

Marriott is besides go oning to spread out its operations in India. Marriott ‘s room capacity came to about 4,000. Marriott has 18 hotels and resorts in India.

However, this will increase force per unit area on domestic hotel groups such as Taj and Oberoi but there are certain more domestic hotel that are coming up in India. There are besides a batch of international trade names which are come ining India through amalgamations and some are puting up their hotel trade names.But if we see the facet there is a correlativity between them which leads to the common end product the growing of the cordial reception Industry in India and the calling development of the people in India and every bit good as people from abroad. As this Industry shows a enormous growing in future and as the above graph shows the brilliant growing in population, this Hospitality Industry is the best lucifer for the turning population as it possesses a batch of employment chances in the close hereafter and besides has the capacity to keep maximal figure of employees in the administrations. This will besides hike the people to be after their calling in this Industry and besides has a batch of range to develop and pull off their calling within this Industry.

Tourism Industry works on certain Indicator evaluation of Risks and Wagess



Market Structure

International touristry gross

larger the sector the greater the chances available.

Gross growing

Rapid growing will ensue in increased chances.

Tourism employment, % of entire

Proxy for extent to which economic system is already oriented towards the sector.

State Structure

Physical substructure

Poor power/water/transport substructure serves as constrictions to sector development.

Labor costs

High costs will impede international fight and frailty versa.


Market Hazards

Security/external hazards Subjective rating against BMI-defined standards. The touristry industry is particularly vulnerable to security hazards.

Environmental issues

Subjective evaluation of alterations to comprehend hazard of natural catastrophe. The touristry industry is particularly vulnerable to dazes emanating from natural catastrophes.


Beginning: Body mass index

Burdening of Components

Component Burdening

Wagess 70 % , of which

– Tourism Market 65 %

– State Structure 35 %

Hazards 30 % , of which

– Tendering procedure 40 %

– State Risk 60 %

Beginning: Body mass index

Demographic profile of Respondent

Survey that took topographic point 5 months before at the Taj Mumbai, Out of a entire figure of 400 participants, 58 per cent were male and 41 per cent were female showing the big extent of male engagement. The respondents were chiefly 21-30 old ages old ( 52.95 per centum ) , individual ( 58.7 per centum ) , gaining a monthly income of 1500. Almost 53 per centum had some college or a college grade. The distribution of work sections was instead even ; 16.1 per centum forepart office, 24.9 per centum nutrient and drink, 20.4 per centum housework, 10.3 per centum accounting, 6.5 per centum proficient, 7.6 per centum gross revenues and selling, 5.5 per centum human resources and 8.6 per centum other sections. The respondents chiefly consisted of line employees ( 64.7 per centum ) . In entire, 72.3 per centum of the employees have been with their current organisations less than five old ages and 62.0 per centum have worked in the touristry sector five old ages or less.





20 and less



41 and over

Marital position



Monthly income degree ( TL )

1,500 and less


2,501 and over

Education degree

Primary instruction


College and alumnus


Front office

Food and drink




Gross saless and selling

Human resources



General director or helper

Department director


Line employees

Length of clip in this organisation

2 and/or less twelvemonth

3-5 twelvemonth

6-8 twelvemonth

9 and over twelvemonth

Length of clip in touristry sector

2 and/or less twelvemonth

3-5 twelvemonth

6-8 twelvemonth

9 and over twelvemonth

Frequency of occupation alterations

2 or less


6 and/or over

Analysis of calling planning, direction and development

Career Planning: The respondents provided perceptual information about the being of calling planning, puting of calling ends and importance of calling planning in the calling development procedure. The inquiries used to measure this variable were adapted from King ( 1999 ) , Gould ( 1979 ) .

Career Management: Career direction patterns were assessed by accommodating measurement graduated tables from Chen, Chang and Yeh ( 2004 ) , and Chay and Bruvold ( 2003 ) . The measurings were about the importance and handiness of calling direction patterns.

Career Development: The step ining variable assessed both the importance of calling development to the respondents, and whether calling planning and calling direction were of import elements to achieve calling development. The inquiries were developed by accommodating from Coachline ‘s.

Analysis of Job satisfaction and Career Commitment

Job satisfaction: An version of inquiries from the Job Diagnostic Survey, as developed by Hackman and Oldham ( 1980 ) , assessed occupation satisfaction. A seven point Likert graduated table, with responses that ranged from ( 1 ) strongly disagree to ( 7 ) strongly agree, was used.

Career Commitment: An version of the eight points from the work of Chay and Bruvold ( 2003 ) , and Colarelli and Bishop ( 1990 ) assessed calling committedness with a seven point Likert graduated table.

These were the several inquiries put up to the employees in the hotel which is referred by many writers and books which is besides a attempt and tried inquiries surveyed in many other administrations.

Career planning

Planning is of extreme importance for my calling

Choosing the right calling way will take to an appraisal of my involvement, abilities and value

Complete consciousness of its economic and societal benefits is imperative

Time direction ought to be a portion of calling planning

Awareness and scheme is of import for calling planning

Career Management

Prosecuting in developmental activities is of import for my profession

Processing and scheduling will be of aid in my calling direction

The Hotel considers and plans the calling waies of all employees

The Hotel provides chances for occupation enrichment, occupation rotary motion and occupation assignment

The Hotel needs to be a tool for rating of public presentation, for an apprehension of promotional chances, calling paths and assist employees to set their attempts consequently.

Career Development

calling planning acts as a tool for calling development

calling direction plan is indispensable for calling development

calling development has its ain significance

There is an absolute demand for uninterrupted calling development

There are legion ways for the calling development

Career Commitment

Hotel Industry is Apt for my calling

I believe Hospitality Industry is a great calling way

There is a bond between me and Hotel Industry

I would wish to be associated with the hotel Industry ever

One of the major grounds why I continue to work for the hotel industry is that another administration may non fit the overall calling chances, I have here.

Inquirers respond

Dependent Variable

Independent Variable

Career Development

Career Planning

Career direction

Dependent Variable

Independent Variable

Job Satisfaction

Career Commitment

Career Development


After comparing these two analysis the demographic response from the study and the analysis from the inquirers, the consequences are clear as per demographic mentality the range of employee calling development in the cordial reception Industry is more than any other Industry. In the demographic response the survey provides insight into employees ‘ perceptual experiences of certain facets of the nature of the cordial reception and touristry sector.The people have spent long clip in this touristry Industry and if they have switched their occupations merely from the peculiar administration, have remained in the same Industry.The consequences from inquirers are if people have planned and managed their calling in this Industry or any other. These are the Independent variables which the individual has to take on his ain, so, to develop it and pull off it in a more efficient mode is the administration ‘s duty.Development is a dependant variable which is an result of planning and managing, where the individual is satisfied with the occupation and committed. This shows that employees must be holding a growing in that administration as an result of development of calling. Demographic out-look besides shows that in this Industry there are 70 % wagess and 30 % hazards.


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