As you know. company policy requires that employees smile at clients and do oculus contact with them. In the past nine months. 12 employees have filed grudges over this regulation. They say they are being harassed by clients who think they are chat uping with them. A green goods clerk claims clients have propositioned her and followed her to her auto. Another says. “Let me decide who I am traveling to state hullo to with a large smiling. ” The brotherhood wants us to alter the policy to allow workers non do oculus contact with clients. and to let workers to decline to transport food markets to a customer’s auto at dark. My ain feeling is that we want to keep our image as a friendly shop that cares about clients. but that we besides don’t want to necessitate behaviour that leads to harassment.

Let’s find a originative solution. As you know. company policy requires that employees smile at clients and do oculus contact with them. In the past nine months. 12 employees have filed grudges over this regulation. They say they are being harassed by clients who think they are chat uping with them. A green goods clerk claims clients have propositioned her and followed her to her auto. Another says. “Let me decide who I am traveling to state hullo to with a large smiling. ” The brotherhood wants us to alter the policy to allow workers non do oculus contact with clients. and to let workers to decline to transport food markets to a customer’s auto at dark. My ain feeling is that we want to keep our image as a friendly shop that cares about clients. but that we besides don’t want to necessitate behaviour that leads to harassment. Let’s find a originative solution. Assume that your little group comprises the Labor-Management commission at the central office of a concatenation of food market shops. This email arrives from the Vice President for Human Resources:

As the hebdomad progresses portion your ideas with your fellow squad members. Hand in glove set up a method to acquire a individual squad study prepared and submitted by Sunday dark. Write a group response urging whether to alter the policy and back uping your recommendation.

Type: Debatable Request
Purpose: Persuade VP for HR that we have found a feasible solution. that he should utilize. Audience: VR for HR
Goal: Supply a solution and justification.
I. Problem/Recommendation: Presentation
* Rule says all employees must smile and do oculus contact w/ clients. * Female employees say this encourages inappropriate behaviour. and leads to them experiencing insecure. * Besides say that some male clients. after acquiring smiled at. want female to transport his food markets to auto. and acts innapropriately. With all this in head. our commission recommends:



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* Modifying the bargaining unit understanding to do oculus contact with clients optional. and * Allowing employees to bespeak a director appoint an surrogate to transport food markets for a client if the employees feel insecure or uncomfortable with the client.

II. Professionals and Cons/Discussion: Body
* Management says that recognizing clients and moving politely can non be optional. * Management does non specifically say oculus contact can non be optional. and they do non specifically require that a peculiar employee be compelled to transport a customer’s food markets. merely because the client requests it. * Union suggested that it would be possible to compromise in the undermentioned manner: * Affirm that recognizing and courtesy are compulsory.

* Make oculus contact optional. and
* Allow in some manner for employees to decline to attach to a client to the parking batch if he/she feels uncomfortable or insecure.

III. Decision
Our commission strongly feels that the via medias outlined above protect the profitableness of the company. while besides protecting the safety and wellbeing of our bargaining unit employees. With this in head we recommend that these new policies be incorporated into the corporate bargaining unit understanding.

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