The chief purpose of this study is to supply a brief description of the cordial reception industry in UK along with its size, range and diverseness in order to convert the panel of possible investors to put in the cordial reception industry. My direction consultancy house was asked to bring forth a formal study concentrating on the foreign concern people to assist them to make up one’s mind whether to put or non in peculiar sector of the industry for the coming London 2012 Olympic games. It will supply them a brief description of different ownership manners, direction manners every bit good as organizational construction of several different sectors of the cordial reception industry. Furthermore, it will besides supply the item analysis of current tendencies, issues and recent developments within the industry. There are different sectors in the cordial reception industry like hotels, eating houses, nines and bars, contract catering, casinos etc. The peculiar sector that I am traveling to concentrate is the adjustment sector i.e. hotel and I am showing the thoughts that I have generated while making the research.



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Scale, range and diversityaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ … 5

Organisational Structureaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦..6

Contemporary issuesaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦7

Changes in last 20 yearsaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦ … 8

Current trendsaˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦aˆ¦9



Definition of cordial reception industry

Cordial reception industry is a really wide industry. It is non ever easy to specify the cordial reception industry. There are different standards of specifying it. One of the ways of specifying cordial reception industry is by utilizing Standard Industrial Classification ( SIC ) which was founded in United Kingdom in 1948. “ It defined the cordial reception industry under the 1968 categorization, as Constitutions ( whether or non licensed for the sale of elating spiritss ) supplying repasts, light refreshments, drink or adjustment ” . ( Jones, 2002 ) .Hospitality industry is defined as ” hotel, motels, hostel or such concerns that provides transitional or short-run housing, with or without food. ” ( ) . Both definitions suggest that cordial reception industry is the industry which provides nutrient and adjustment to the invitee. Hospitality industry is made up of two distinguishable services- proviso of nightlong adjustment for people remaining off from place, and the proviso of nutriment for people eating off from place or non fixing their ain repasts. ” ( Jones, 2002 ) .

“ British Cordial reception: Trends & A ; Developments 2010 which was published today has revealed that, despite the recession, the UK hotel industry is go oning to spread out, with over 10,400 suites opening in 2010 and a farther 43,000 planned for the period 2011-2015. “ ( British Hospitality Association,14/11/2010 ) .The hotel industry is booming every twelvemonth. Furthermore, the tourer coming to the UK particularly London is ne’er halting. “ The sum spent by abroad visitants to the UK rose by 15.9 % during July 2010A to ?1.96b, compared with ?1.69b during the same month of 2009, harmonizing to the Government ‘s latest Overseas Travel and Tourism figures. The figure of abroad visits to the UK increased by 4.9 % to 3.24 million during this period, compared with 3.1 million in July 2010. “ ( ) .By looking at the figures above we can state that it is unafraid and safe to put in the hotel industry.

There are assorted sectors in the adjustment where man of affairs can put. They can put in different types of concatenation hotels, concern and conference hotel, budget hotels, dress shop hotels, motels, lodges etc. They can put in the bing belongings or construct up hotels by themselves. If they invest in concatenation and popular hotels they may salvage the clip and money for the advertizements and publicities. Budget hotels are besides acquiring popular presents because of the low disposable income. Peoples want to pass less money and acquire good installations and service. Furthermore, they can besides build a new hotel by themselves where they can be the exclusive proprietor and can hold control over the net income and loss of the concern. Business people can besides purchase the franchising licence or make the direction catching.

Scale, range and diverseness

The cordial reception is one of the largest and fastest turning industries in the universe. ” There are merely over 46,000 hotels and guest houses in the UK, and the hotel industry remains a important sector of the economic system, with an one-year turnover of around ?40billion ( Trends & A ; Statisticss, 2008, British Hospitality Association ) . ” ” The industry is made up of about 127,000 belongingss and employs a work force of 1.6 million people. ” ( British Hospitality Association ) It is really big and diverse industry. It is the 3rd largest sector that provides employment.

The range of the UK cordial reception industry is really large. There are different commercial sector like hotels, eating houses, fast nutrient mercantile establishments, takeouts, motels, inns, saloons, nines etc whereas the public assistance sector like educational establishments, halls of abode, infirmaries, old age places, prisons etc. Many tourers are coming to the state every twelvemonth as the London is popular metropolis around the universe. We can happen many large hotels in London in order to suit big no. of tourers every dark. Therefore big no. of work force is required in order to run such hotels which create 1000000s of occupations.

The cordial reception industry is really diverse due to the invention, ownership, categorization and scaling system, degree of service, leisure installations, future tendencies etc. There are different types of hotel which provide criterion services to the invitee. The hotel now non merely supply the nutrient and adjustment but besides provides installations like cyberspace, secondary school, swimming pool, sauna bath, Jacuzzi, dark nines, stores, hair and beauty salons, wash, auto parking, conference and meeting suites etc. The ownership and categorization of hotel scaling system besides make it diverse. There are different type of ownership and direction manner like sole proprietor, partnership, public limited company and private limited company. The rating system of hotel by evaluation with stars from 1 to 5 degree harmonizing to the degree of service they provide to their invitee.

Food service is besides one of the of import installations provided by the hotel. The installations provided by the hotel depend upon the type of the hotel. There are one or many eating houses in a hotel. The eating house provides different type of installations like ala menu bill of fare, counter service, saloon bill of fare, catered service, room service etc. Nowadays we can normally happen a eating house in every hotel. Therefore, nutrient service is one of the of import sectors of the hotel industry.

Another of import sector of the hotel industry is amusement. Different types of guest semen to the hotel some of them are concern people, leisure invitee, vacation shapers etc.Leisure invitee and vacation shapers are going to the full for the intent of amusement. They want to use their vacations and bask a batch. Therefore, the hotel should supply amusement installations like dark nines, secondary school, bars, themed parties, casinos, swimming pools, sweat room and Jacuzzi, athleticss installations etc. They should set up the indoor activities so that the invitees do n’t necessitate to travel outside seeking such installations.

Organizational Structure

Organizational construction is the relationship between the people and different sections of an administration. “ Organizational construction is a formal system of occupation relationship that coordinates employees to accomplish a company ‘s ends. ” ( Definition of Organisational Structure/ ) . “ An organizational construction defines how occupation undertakings are officially divided, grouped, and coordinated. ” ( Robbins, 2003, p. 425 )

Different administrations have different organizational construction. Some administrations have tall construction whereas some have level constructions. Tall organizational construction is in chiefly found in big administrations such as hotels which consists of different degrees of staff from the directors to the workers whereas the level organizational construction do non hold many degree of staff. For e.g. in a level construction of a eating house an proprietor can be the director and the chef every bit good. The administration is divided in two different parts forepart of the house and the dorsum of the house. Front of the house are the sections like nutrient and drink, adjustment, conference and feasting etc whereas back of the house are the sections like finance, nutrient readying countries, and the countries non seen by the invitee.

In the adjustment sector you can happen different types of ownership and the construction. Largely two types of ownership are popular in the cordial reception industry. They are exclusive ownership or the franchised. Sole ownership means opening hotel by you without taking any fiscal aid from other except loans. The advantage of this type of administration is that the proprietor have exclusive entree to the net income and can do the hotel harmonizing to his thoughts and constructs whereas the disadvantage is that you have to bear all the losingss of the concern and may non hold full support as those of concatenation hotels. In this type of ownership the proprietor will hold direct control over the concern.

The hotel can be concatenation hotel or franchised and it can besides be the partnership or limited companies. You can straight have a hotel in the concatenation or can acquire it be franchised. You can put in a concatenation hotel where you can be a portion of celebrated concatenation whereas in franchise system of ownership you need to pay the franchisor a royalty fee in order to run the concern. In this type of ownership one can salvage the disbursal of selling and publicities as it is already good known by the populace. Furthermore you will be besides less affected by ups and downs in the concern as you are portion of a concatenation.

Both of the above mentioned ownership and direction manner is popular in the hotel industry. The entirely owned hotel should be more promoted in the market as everybody does non cognize more about the hotel. They should seek to be alone by offering broad scope and criterion services so that guest would be lured to come back once more and mention it to other invitees. On the other manus the concatenation hotel should seek to keep their criterions as compared to the other concatenation hotels so that the invitee would experience the same criterion of service like in any other concatenation hotel.

Contemporary issues

Contemporary issues are the issues in relevancy to the present clip. The cordial reception industry is confronting many modern-day issues in today ‘s universe. There are batch of managerial and operational issue in the cordial reception industry. Some of the operating issues are standard runing process, nutrient and safety, employee outlooks, flexible working, socio- cultural issues, enlisting and keeping, e-commerce etc whereas the managerial issue are cardinal participants in the cordial reception industry, international facets, selling considerations, instruction and preparation suppliers, media issues etc.

One of the of import managerial issues in the adjustment sector is to place the key participants in the industry. There are batch of large trade names who are taking in the market. So, you need to place who are the cardinal participants and see how they manage their administration in order to accomplish their ends and aims. Therefore, in order to stay competitory with such administrations you need to concentrate on the selling scheme and supplying good service to the invitee. You should supervise the things go oning around the administration and should pull off the staff decently in order to increase the degree of end product. Today ‘s universe is filled with competition so in order to be stable in the ambitious universe you should seek to concentrate on the staff direction because if the staff is happy so merely the administration can accomplish their end. The guest justice the hotel by the degree of service they provide and the installations they offer so it is really of import to supply quality of service to the invitee.

The operational issue should besides be taken into consideration in order to hold an effectual administration. One of the most of import operational issues in the adjustment sector is employee outlooks. Staffs are the individual responsible for the smooth operations of an administration. Employee has tonss of outlooks from the direction. They expect to have their public presentation assessment from their director, to acquire preparations for their calling development and growing, flexible working hours, good communicating etc. They besides want to hold publicities and acknowledgment for their difficult work. So, it is an of import modern-day issue. Therefore, for an administration to be successful it needs to turn to the employee outlooks.

Case survey Ritz Carlton Hotel

“ The Ritz — Carlton Hotel Company, L.L.C. was established in 1983 with the purchase of the Ritz-Carlton, Boston and the rights to the name “ Ritz-Carlton ” . The criterions of service, dining and installations of this Boston landmark service as a benchmark for all Ritz-Carlton Hotel and resorts worldwide. ” ( Case Study of Ritz Carlton ) Ritz Carlton is one of the best hotels in the universe. Training is besides one of the of import employee outlooks. Employee expects developing plans from the employer in order to develop their calling and acquire publicities in the close hereafter. Ritz Carlton provides preparation to the employee in a systematic manner. First they analyse developing demands, design preparation plans, develop preparation resources, implement preparation activities and measure preparation consequences. In this manner they help the employee to develop their potency. The Ritz Carlton hotel has the lowest turnover rate as the employee outlooks are met to the maximal extent.

Another of import operational issue in the adjustment sector is the standard operating process. ” A standard operating process is a companywide formalistic construction to manage specific operational activities. ” ( runing process from ibis ) .It helps to better the quality and the velocity of a peculiar operational process. For illustration engagement of hotels can be done through cyberspace. It will be easy for the invitee to book the room on cyberspace. They do n’t necessitate to blow their clip by naming the hotel and inquiring the receptionist for all the inside informations. It is will be besides easy for them if they need to do any alterations for their engagement. Furthermore, the receptionists besides can use their clip by making other of import work alternatively of managing the telephone calls. She can use that clip by making other of import paperwork.

Changes in last 20 old ages

There have been enormous alterations in the adjustment sector in last 20 old ages. Peoples have started disbursement more money in leisure travel and vacations. The invention of budget air hoses was besides the chief cause of people going from one topographic point to another. It was really inexpensive to wing from one state to other. Furthermore, the budget hotel besides came into being which provided installations to the invitee in cheaper rate. So, due to high disposable income people started to pass more money in the cordial reception industry as a consequence of which it flourished significantly. The system of one-year vacations besides came into being which gave people more clip to pass vacations outside their state. The e-commerce was besides introduced where people can book the hotel suites through cyberspace and do any alterations in their engagements. They could happen the information of the hotels and can take the appropriate 1. There was besides the growing of big concatenation hotels and cordial reception companies all across the universe. There was outgrowth of speedy service eating houses and the contract caterers such as granary merchandiser and compass. Furthermore the large companies continue to go even larger through amalgamation and acquisition. These all factors contributed to the important alterations in the cordial reception industry.

Current tendencies

There are assorted current tendencies present in the adjustment sector. Peoples have been much witting about their wellness as a consequence of which they are attracted to healthy feeding or the organic nutrient. Inventions in engineering are besides one of the current tendencies. Due to innovations of new engineerings the life of people has become easier. The term globalization has besides created an impact upon the cordial reception industry where people are believing in the term of spread outing their concern all around the universe like Accor groups. They are opening their hotel subdivisions in most of the states. Not merely Accor most of the taking cordial reception trade names are spread outing their concern all around the universe. Consumer disbursement is besides one of the current tendencies. Peoples are be givening to pass more money as they have high degree of disposable income. Making engagements through the website reserves is besides the tendency that contributes to boom the cordial reception industry. Peoples can easy book the suites in the hotels. The current tendencies have positive impact upon the cordial reception industry.


The cordial reception industry is composed of two factors. They are accommodation and nutriment. Adjustment is one of the of import sectors of the cordial reception industry. Millions of tourers come to London every twelvemonth. So 1000s of suites are required to suit such tourers. Therefore, it is monetary value worthy to put in the adjustment sector. Furthermore, the 2010 Olympics is besides coming nearer which means big figure of tourers will be coming to this topographic point. As a consequence they need to construct more hotels for the tourers. So the concern people can put in this sector which would be more fruitful.

On the other manus there are assorted modern-day issues confronting the adjustment sector. We need to turn to the operational and managerial issues every bit shortly as possible for the smooth operation of the administration. Managerial and operation issues are every bit of import and need to be solved as it may halter the development of the administration. Therefore, the adjustment sector is a really of import sector of the cordial reception industry therefore it needs to acquire updated with the current tendencies traveling on in the modern universe in order to be successful.


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