In this chapter the literature sing BPR from the debut of this phenomenon till recent advancement is discussed. Historical position of BPR, definitions of BPR from different writers, major differences between the BPR and remainder of alteration constructs, the theoretical accounts used in BPR and subsequently on function of HR in BPR will be discussed briefly. Subsequently in this chapter some of the surveies conducted on assorted companies from different states are conferred and besides the pro ‘s and con ‘s along with the hurdlings and causes of failure are highlighted.

Historical Position

In today ‘s concern universe with rapid alteration and planetary enlargement, the tendencies are besides altering. Companies are switching from merchandise centered attack to client oriented attack. Therefore the precedences are besides altering and the companies are seeking to fulfill their clients to present what they want in footings of values. Therefore to run into client ‘s demand and outlook and to acquire competitory advantage, a demand to alter in existing procedure arises. Companies need to place the undertakings that are unneeded, doing hold and inefficiency, designation of countries and occupations that can be reengineered with the aid of developed and up to day of the month engineering. Thus, BPR provides roadmap to accomplish organisational ends that consequences in net income optimisation and productiveness sweetening. The combination of adult male and machine in such a manner increases both effectivity and efficiency of the organisations. Stevens ( 1994 ) , Mckay & A ; Radnor ( 1998 ) .

The construct of reengineering was adopted by US based houses in early 1980 ‘s while in public sector the issue to increase productiveness took topographic point in about late 1990 ‘s ( Savoie 1994, Pollitt & A ; Bouckaert 2000 ) as a replacing to Total Quality Management ( TQM ) and Change Management to distill numerical of non value added activities. BPR is utile in cut downing cost, bettering quality and service and velocity ( efficiency ) . BPR utilizes Information engineering ( I.T ) and other technological promotion more efficaciously and expeditiously than the other methods. ( Gunasekaran & A ; kobo. 2002, Soliman & A ; Yousef 1998, Huang & A ; Palvia 2001 ) . Similarly, Stoddard and Jarven ( 1995 ) stated in their research that BPR is an effectual tool for an organisation in footings of operational cost decrease, client services, staff betterment and it is effectual in conveying invention. Furthermore they concluded that effectual for any organisation in service sector every bit good as in fabricating apparatus.

O’Neill and Soha ( 1999 ) , collected all the available literature on BPR from 1980 boulder clay 1998. This paper discussed all the facets of BPR and briefly elaborated the nucleus construct of BPR from the published writers, bookmans and articles. Hammer ( 1990 ) , Davenport and Short ( 1990 ) were among the first people who explored and brought BPR in forepart of the universe. BPR is said to be a new attack for the procedure direction that brings extremist alteration ( betterment ) in organisational public presentation. Hammer and Champy ( 1993 ) addressed the forces that are driving houses ‘ to convey extremist alteration i.e. client, competition and alteration. These forces are indispensable for competitory advantage and endurance in globalized apparatuss.

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Venkartaman ( 1991 ) elaborates the birth of BPR in his survey as for the first clip attempt of BPR was to aline the I.T with scheme. This attempt started in 1984 during research plan at M.I.T. Researchers worked on the construct and come up with five degree standards ;

Localized development: this degree is about the use of I.T within organisation to heighten efficiency at every operational degree.

Internal Integration: at this 2nd degree, enlargement of I.T plan at every degree of organisation to see efficiency and effectivity.

Business Process Redesign ( BPR ) : one time I.T is aligned at every degree of organisation, at this phase I.T is aligned with the houses ‘ procedure and aims.

Business web redesign: this phase concerns with the redesigning of houses ‘ web i.e. perpendicular and horizontal, value concatenation and supply concatenation etc.

Business range redesign: this is the last phase and it deals with the houses ‘ rethinking procedure. As with the fulfilment of aims, company moves in front and it has to spread out their range in footings of mission, vision, ends and aims.

This was the first clip that a proper process was developed and had dramatic consequences in the 1980 ‘s and 90 ‘s. Later on research workers and bookmans had designed other procedure by analyzing and measuring the results. McKay A. and Radnor Z. ( 1998 )

On the other manus, Enterprise resource planning ( ERP ) in pursuit of alteration direction are enhanced public presentation developed in US-based companies in 1980s. Since BPR has become a bombilation word to bring about advanced plan and cultural alteration in concern universe many companies organized BPR and achieved new competitory advantage in planetary market. Ranganathan and Dhaliwal ( 2001 ) , disclosed that most of Singapore houses ( 50 % ) has implemented BPR and other 30 % in approaching 3 old ages to increase competitory advantage and remain alive in dynamic and globalized environment. Smith ( 2003 ) , the basic demand for houses to travel through BPR is to progress communicating within organisation. BPR has amazed and surprised companies across the universe and is increasing popularity twenty-four hours by twenty-four hours.

Harmonizing to Huang & A ; Palvia ( 2001 ) , change direction and corporate civilization have played of import function in BPR and ERP credence in a assortment of states. Factors impacting BPR executing consequences can be classified into two classs National and environmental and organisational and internal. Sheu et Al. ( 2003 ) finds that civilization and linguistic communication, authorities and corporate policies, direction manners and ordinances are amongst cardinal characteristic that have been taken for to successfully implement BPR. Martinson ( 2004 ) reported that within same state different organisations can act otherwise because of their authorities policies and internal factors of organisation, as consequences showed in his survey of four private ventures performed and showed much better consequences than four SOE ( State Owned Enterprises ) in China.


A crowd of interconnected undertakings that creates value is called a concern procedure ( Hewitt, 1995 ) While procedure is set of logically related undertakings performed to achieve some defined consequences ( Davenport & A ; Short 1990 ) .

Hammer and Champey defined Business procedure Research ( BPR ) as “ the cardinal rethinking and extremist redesign of concern procedure to accomplish dramatic betterment in critical modern-day steps of public presentation, such as cost, quality, service and velocity. ”

Another definition of BPR was from Davenport ( 1993 ) , “ encompasses the picturing of new work schemes, the existent procedure design activity, and the execution of the alteration in all its complex technological, human, and organisational dimensions. ”

Interpretation of concern procedure varies from writer to writer ( for illustration Hammer and Champy ( 1993 ) thinks it as extremist alteration and rethinking of overall procedure to accomplish overall public presentation in footings of cost, quality, service and velocity, while Davenport and Short ( 1990 ) calls it as a procedure of analysis and workflow redesign in an organisation. Talwar ( 1993 ) on the other manus emphasized on rethinking and retracing the organisational construction, work flow and value concatenation. Petrozzo and Stepper ( 1994 ) name it synergistic and synchronised redesign of houses ‘ procedure and overall system to better the operations. O’Neill and Soha ( 1999 ) argued that focal point of the concern procedure or alteration differs among many research workers. Hammer ( 1990 ) called it BPR ( Business Process Re-engineering ) , Davenport and Short ( 1990 ) used BPR ( Business Process Redesign ) , Harrington ( 1990 ) used term Business Process Improvement while Business procedure transmutation term was used by Burke and Peppard ( 1993 ) etc. In all treatment, it is clear that the writers are obvious about the importance of BPR and all agree on the consequence i.e. improved public presentation, efficient and effectivity. In short it can be said that extremist betterment of organisational public presentation and procedure is the cardinal facet of BPR.

Gunasekaran & A ; kobo ( 2002 ) stated that BPR includes organisational restructuring, behavioural alteration through I.T, that result in improved procedure bringing system & A ; improved client service degree.

BPR can be fruitful when procedure is aligned with the client ‘s demand in long-run. It may non be effectual in short-run due to the alteration digesting. Hammer and Champy ( 1993 ) . Furthermore, when the company thinks they are captured and occupied, at that phase the company needs to rethink and come up with some solution ( alteration ) .

BPR concerns and focal points on whole procedure it provides the opportunity to reengineer the processor to diminish radically the figure of activities with the aid of extremely developed I.T ( Hammer, 1990, Hammer and Champy J, 1993, Peppard & A ; Rowland 1995 ) . BPR is a technique used since 1980 ‘s in companies for efficient and cost effectivity. ( Hammer, M and Champy J. , 2003 ) . IT can be used to decrease figure of non value added activities. A group of linked undertakings that creates value for client is called a concern procedure ( Hewitt, 1995 ) While procedure is set of rationally related duties performed to accomplish some defined consequences ( Davenpost & A ; Short 1990 ) A procedure development squad should be recognized with aim to analyse and sort non value added activities and eliminate them. Through efficient BPR a house can accomplish competitory advantage. ( Maguter P et al.2010 ) .

Chan and Peel ( 1998 ) conducted a study of 37 companies in 17 different sectors to analyze causes and impact of BPR, concluded that the primary grounds for BPR are turning competency and bettering client service. Frances & A ; Mcintosh ( 1997 ) identified causes for visual aspect of BPR, such as clients, competition, engineering. I.T and globalized Reengineering makes one entity responsible for whole concern procedure ( self, 1995 )

Difference Between TQM and BPR

“ Entire Quality Management ( TQM ) refers to direction methods used to heighten quality and productiveness in organisations, peculiarly concerns ” . Cua et Al. ( 2001 ) . TQM is comprehensive attack that is used to do certain organisation work decently. It involves all the sections and work force with the support of clients and clients.

The constructs of TQM ( Total Quality Management ) and alteration direction are now over lapped by BPR due to unsatisfactory consequences of TQM and alteration direction ( Willmott, H, 1994 ) . Reason of this move from TQM towards BPR is because on mean 85 % of the companies are non satisfied from the consequences derived from TQM.

TQM and BPR both attacks are meant to convey efficiency in an organisation. Both taking to convey and implement alteration in an organisation. Although purpose of TQM and BPR is same but the patterns of these attacks are different. BPR seeks to convey alteration by presenting new system while TQM on the other manus is largely concerned with conveying quality in Products and services. TQM is extremely concerned with the quality based of client focused attack while BPR is concerned with invention and more engineering oriented. Harvey and Millet. ( 1999 ) .

BPR brings extremist invention and betterment in procedure while TQM is procedure of gradual and uninterrupted betterment plan. Hazard of success and failure in BPR is high while it is moderate in TQM.

Soliman & A ; Yousef ( 1998 ) claimed that the success of BPR depends on the usage of IT and they besides identify the features of successful BPR. Furthermore, in redesigning work procedure ICT information and engineering play critical function ( Hammer, M. and Champy B. 1993 )

BPR one time considered being a top-down attack but subsequently on the importance of employees engagement has been realized and is considered to be a major factor of BPR success. Parys.M ; and Thijs N. 2003 ) . Further more in this survey they identified four pillars of Copernican reform for better employer and better service ( New organisation construction, New HR vision, new direction civilization and new manner of working ) . On the other manus TQM is bottom-up attack and involves its cardinal HR in determination devising and betterment plan.

Procedure Improvement ( TQM ) versus Process Innovation ( BPR )

From Davenport ( 1993, p. 11 )

Improvement ( TQM )

Innovation ( BPR )

Degree of Change



Get downing Point

Existing Procedure

Clean Slate

Frequency of Change



Time Required






Typical Scope

Narrow, within maps

Broad, cross-functional




Primary Enabler

Statistical Control

Information Technology

Type of Change



Models and tools of BPR

From reappraisal of literature it has been observed that really few agreed on the usage of similar tools and techniques for BPR. But most normally used tools and techniques are: Process Visualization ( specify the vision for the procedure, the ground for alteration ) Barret ( 1994 ) , Process Mapping proposed by Cypress ( 1994 ) , Change direction ( pull offing alteration in footings of work flow, organisational alteration and the human force ) suggested by Kennedy ( 1994 ) , Benchmarking ( being an of import factor of BPR for the interest of development and continues betterment ) Chang ( 1994 ) , and Process and client focal point ( client oriented attack and value concatenation betterment ) suggested by Vantrappen ( 1992 ) . Among them most of the clip writers referred to the usage of combination of two or more tools together because of the fact that BPR is non merely concern with one individual portion of an organisation. it is a extremist alteration and betterment in both soft and proficient facets of house. Therefore utilizing one method may non be abundant.

Lin et Al. ( 2002 ) in their survey on concern procedure mold ( BPM ) discussed five BPR methodological analysiss i.e. Procedure analysis and design methodological analysis consisted of four stages ( Wastell et al.1996 ) , Process reengineering life rhythm holding five phases ( Kettinger et al. 1995 ) BPR model of three elements ( Mayer et al. 1995 ) , BPR stages comprised of five phases ( Davenport, 1993 ) and BPR phases holding six phases ( Kettinger et al. 1997 ) . Lin et Al. ( 2002 ) after critically measuring the methodological analysiss of BPR concludes that they are all based on 10 constructs dwelling of: activity, behaviour, resource, relation, agent, information, entity, event, confirmation and cogency, and on process. Essential constructs were losing in all the theoretical accounts and methods, hence, Lin ( 2002 ) proposed a generic BPM ( concern procedure theoretical account ) to take the spread and provided a comprehensive theoretical account.

The phenomenon of BPR is explained and categorized by most of writers and research workers in I.T goaded attack and Quality driven attack. Childe et al. , ( 1994 ) explains that I.T is the demand of the twenty-four hours, non merely for the companies but for every stakeholder. Therefore, use of I.T is indispensable for an organisation. MIS, websites, networking and e-commerce aid house in reengineering solutions, concern mold, and workflow direction and in pull offing value concatenation. Furthermore, engineering helps in determination devising for top direction. The quality driven attack on the other manus helps organisations in designation of clients ‘ demand, cost minimisation and most significantly in improved merchandise and services. Davenport ( 1994 ) .

Davenport ( 1995 ) further argues that BPR should non be copied the same manner other houses are making. It should be developed harmonizing to the demand and outlooks of every house because of the fluctuation of house ‘s demand and so in their resources. Tikkanen H. and Polonen P. ( 1996 ) , in their surveies say that BPR is radical procedure and it begins from abrasion. Both hazard and return are higher than remainder of the alteration phenomenon. In their survey, they concluded that in Finland most of the service sector companies have adopted BPR loosely every bit compared to the production sector. Correspondingly public sector is using the fruits of BPR as service sector of Finland.

Furthermore five stages of BPR process are ; Phase 1 ( Mission and vision, strategic planning and ends ) , Phase 2 ( specifying aims and rules and designation of chances ) , Phase 3 ( amplification of future position i.e. “ to be ” and “ as is ” state of affairs, Phase 4 ( spread analysis and planning for execution ) and Phase 5, ( execution ) .

On the other manus, Ellspermann and Robinson ( 1994 ) discussed three phase standards ; foremost do it apparent to the terminal user ( client ) , secondly it should make wealth and supply competitory advantage and eventually do BPR squad comprising of top direction and external professionals. In add-on, the research workers explain that the squad should put the aims and so they have to carry on analysis and to measure the success ratio of the BPR undertaking. After the analysis the squad should work on redesigning including all the possible alterations and inventions. Till this phase all work is of preparation, one time everything is done so execution and more exactly behavior pilot proving foremost. While traveling through pilot testing, record the behaviour of employees and the reaction of organisation to alter and if the consequences are satisfactory so implement the BPR.

HRD rhythm ( accomplishments need designation to developing completion ) I.T is an critical component in such integrating of a descriptive theoretical account presented ( Wayatt & A ; Kletke, 1997 ) . The suited intervention of the human motivational reactions to alter is undeniably as of import in the successful debut of highly new methods as are the proficient characteristics of procedure design ( Gunasekara N. and Nath 1997 ) otherwise the employees will demo confrontation to alter and finally will experience nerve-racking. BPR is top-down, procedure driven attack tally by senior executives, which aims to do better the public presentation by extremist alterations in the system in short clip ( Ardhaldjin and Fahner. 1994 ) . HR ( internal ) and political ( external ) are among the major obstructions in BPR. McAdam and O’Hare ( 1998 ) . Furthermore, some other barriers e.g. organisational civilization and opposition to alter were besides recorded by research workers. Zairi and Sinclair, ( 1995 ) . Crowe et Al. ( 1997 ) two 3rd of BPR undertakings fail due to miss of proper planning. Modeling Techniques and analysis used from 1993 to 2000 were reviewed by Gunsekaran & A ; Kobu ( 2002 ) used in BPR chiefly conceptual theoretical accounts, simulation theoretical accounts, object oriented theoretical accounts, integrating definition theoretical accounts, web theoretical accounts and cognition based theoretical accounts. The tools and techniques used for redesigning human resources HR map Conceptual Models presented by Kesler 1995 proposing redesigning. HR maps with the aid and engagement of line executives up step of competences and analysing of function along with add-on of new functions of HR staff. Furthermore research worker argues that redefining of cardinal partnership function should be supported instead than utilizing best patterns while reengineering the HR bringing system. Most of research worker ‘s has emphasized on utilizing conceptual theoretical accounts ( 31.1 % ) , because they are easy to understand by the terminal users. They are based on entire system patterning but on the other manus conceptual theoretical accounts are aggregative theoretical accounts with less truth. Conceptual theoretical accounts are information based systems that deal with information flow and HRM and are expectedly extremely to work with human cooperation with in houses contexts.


Human resource dramas major function in the success and failure of BPR because HR is a cardinal factor of any organisation. while reexamining the available literature on BPR it has been reviled that really few surveies are conducted on the function of HRM in BPR success.

Zucchi F. , & A ; Edwards J. , ( 2000 ) conducted survey on researching the properties of HRM in BPR. Their survey was concentrating on 11 UK houses ‘ that were undergone or under procedure of BRP. Findingss of their survey were ; due to BPR organisational construction has changed, function of direction increased and are now more accountable a every bit good as procedure oriented. Furthermore demand of new developing plans increased, teamwork and preparation on multi tasking have increased but major portion of squads are still untrained. Due to BPR wages systems were revised and changed. Need for developing on new construction and pull offing human resource is critical for any organisation. To actuate the employees ; they should be rewarded decently. Their survey indicates that calling waies were besides changed due to BPR. Training plans were launched on the bases of multitasking accomplishment development so that squad works decently and efficaciously. Hence it can be said that in either typical or complex H.R system, the footmarks are ever of human sort that leads house to the degree of success and recognition, hence without their consideration and attempts and organisation can non accomplish the existent cause of reengineering.

To maximise the human and other resources companies utilizations and utilizes BP. ( Oates. D. 1993 ) . The successful execution of BPR for a extremist alteration demands alteration in attitude and the senior engagement of devoted persons and squads ( Roby 1995 ) . Smith ( 1995 ) point out that major characteristic of BPR is the human component. Therefore the companies should do certain that their employees are truly motivated and engineering is available which is required for preparation

Due to BPR those multitudes whose occupations are reengineered in organisation and are holding no topographic point in organisation is a biggest job for HR section. Layoff, turnover, low paid, emphasis, opposition to alter are the major menaces for organisation. Reich.B. ( 1991 ) . It has been suggested by Hickman ( 1993 ) that the engagement of people ( employees ) in reengineering specially in execution stage is critical to see and accomplish organisational ends.

HR specializer are holding two chief facets to believe and move ; to ease the alteration taking topographic point and incorporate HRM techniques to orient and version of BPR by get the better ofing opposition to alter. HRM specializers will hold to work for guaranting human resource is a different factor from FOPs ( factors of production ) . Willmott, H, ( 1994 ) .

HR section will hold to play a critical function in deciding struggle between worlds and system and to ease employees. For case development of HR system along with strong leading and proper effectual communicating will assist in fade outing opposition. To better the organisation public presentation by procedure reengineering HRD is necessary and acts as a corner rock in the success of organisation and in public presentation betterment. Deam P. ( 1999 )

The grade of participation/ engagement from employees is every bit necessary as other facets of reengineering. In execution stage employees engagement is really indispensable while less engagement is required in planning and development stage.

One of the of import property of BPR is to take advantage from extremely educated and capable work force Beckford ( 1998 ) Work about procedure are taking topographic point of undertaking oriented occupations. Hammer & A ; Champy ( 1993 )

Herzog N. et Al, ( 2007 ) conducted research on the BPR variables in the Slovenian companies. Research was based on seven critical success factors ( CSF ) including direction committedness, Education & A ; preparation, squad work, BPR undertaking features, employee cooperation, information engineering support, and levers & A ; consequences. Including 56 sub constituents to formalize and gauge the dimension of BPR. Harmonizing to the consequences shown, all seven dramas critical function in the success or failure of BPR, but the employee ‘s instruction and preparation, and squad work are closely related with the execution and operation of BPR in an organisation.

Causes of Failure

Besides the success narratives of BPR there is a list of failures in concern universe. These causes of failure vary from instance to instance and company to company. Some of the common grounds pointed by writers ( Hammer and Champy, 1993 ; Valentine and Knights, 1998 ; Belmiro et al. , 2000 ; are ;

Management heterogeneousness: BPR requires the coordination of people, procedures and engineering but it can merely be achieved with clear vision and values. Top direction sometimes is stiff in this respect and fails to convey harmoniousness and integrating in the cardinal constituents.

Obscure methodological analysis: version of proper methodological analysis is indispensable for the success of extremist alteration procedure but companies when following BPR frequently fails to take the right method for presenting the alteration.

Cross-functional squads making job: most of the clip companies fail to construct proper squads and because of the demand for transverse functional squads, it creates job for direction.

Employee committedness and occupation security: top direction sometimes forgets to guarantee occupation security and this consequence in low morale and edicts in employee committedness.

Focus on short-run aims: sometime companies expect that BPR will present consequences shortly in short-run but it is non the instance. BPR is long-run procedure due to alter digesting and it takes much longer clip than the TQM and value-chain procedure to supply consequences.

Basic construct: companies that are following person ‘s footmarks ignore or are non able to carry through the requirements of BPR and consequences in failure.

Lack of proper preparation: when BPR is implemented, most of the occupations and maps change. Therefore employee demands to derive the new accomplishments but company pays less attending to supply preparation.

Other grounds including, deficiency of resources, leading, communicating, opposition to alter, organisational construction, organisational civilization.

He ( 2004 ) surveyed 150 organisations and stated that resource based position that BPR is major success factor with the aid of executive support. He ( 2005 ) conducted a research on 110 China base enterprises to understand the BPR Implementation in China and their function and impact on these endeavors, to uncover the factors set uping BPR, and to foreground the managerial function in BPR. Study was based on primary informations utilizing questionnaires with 7 graduated table evaluation from senior direction, the survey revealed that bulk of houses agrees and accept the importance of BPR. BPR improves the information and communicating. Two major success factors in BPR are bettering cross functional communications and direction support. Among assorted barriers, opposition to alter and new thoughts ( creativeness ) are major obstructions. The research worker suggested bettering engineering and concern procedure by using houses resources, take disciplinary actions while maintaining the bing civilization in head.

Belmiro et Al. ( 2000 ) studied BPR in UK and Brazilian companies who adopted BPR. Sample was four companies from each state. Although the civilization wand economic conditions of both states varied alto but the consequences showed similarity among those eight houses. From the instance survey attack in this survey they concluded that in practical land BPR is practiced and implemented otherwise. In both states, houses are missing the basic constructs of BPR and this leads to the birth of so many unforeseen jobs and issues and jobs. These issues play function as a barrier and eventually a failure to all the attempts. This is due to more focal point on short term aims instead than long-run orientation, among the sample houses, watercourse liner was done successfully but proper reengineering was yet to be conducted. Ignorance towards HR, squad edifice, occupation security and organisational civilization are the major causes of failure. This is due to miss of basic consciousness and ignorance of understanding the procedure flow and non pass oning the causes of redesigning. Thus the research workers recommends that all those companies who are in believing or implementing procedure of reengineering should work on organisational construction, re-work design, cut downing load and to increase flexibleness and fight, houses ‘ should cut down the figure of beds between company and client. Furthermore, accent should be given to preparation and instruction. For educating and implementing the extremist alteration, top direction should play their function. Finally, writers suggested that educational institutes are holding an of import function in carry throughing the market demand by supplying educated fresh blood to the economic system and besides in mentoring.

Higgs and Rowland ( 2009 ) argue that conveying alteration in organisation through BPR consequences in better fiscal public presentation, but most of the organisations fail to accomplish the aims. Hedley ( 2010 ) in their survey mentioning to the survey of Hailey ( 2004 ) stated that about 70 % failure rate was recorded during alteration procedure and largely it fails while implementing aims. Furthermore the survey conducted on banking sector of UK by Hedley et Al. ( 2010 ) identifies that the alteration was non communicated decently to all stakeholders and so were the grounds of that alteration. Furthermore, preparation was non provided to all the employees but to certain degree of direction. Although it is the fact that within services sector, largely line direction trades with clients but due to ignorance the bank faced failure in BPR. Similar to analyze conducted by Belmiro et Al. ( 2000 ) , the banking sector of UK were nescient of the BPR rudimentss, therefore were confronting similar jobs in integrating alteration.

In add-on to other factor, deficiency of fiscal resources and HR and deficient I.T are chief obstructor in success of BPR along with executive support, vision, inflexible organisational construction ( Ranganathan & A ; Dhaliwal, 2001 )

Critical success factors ( CSF ) of BPR described by writers varies from each other. Components of effectual BPR described by writers in available study are shown in tabular array were discussed by Herzog et Al. ( 2007 ) . These factors play an of import function in successfully accomplishment of organisational ends and fulfilment of outlooks from BPR. BPR does non vouch net incomes unless the CSF is decently worked out.

After critically measuring the proposed CSF ‘s from different writers, it has been observed that all agrees upon the usage and use if IT and are sing IT being an built-in portion of BPR. Furthermore, from employees positions ( i.e. HR ) writers have concentrated on HR factors, employees ‘ authorization, instruction and preparation, skills demand, teamwork and employees ‘ cooperation. This survey is besides concentrating on factors associating to HR and its function in BPR, hence based on available literature about the function and importance of HR factors ( being CSF ) in BPR can non be ignored. As several writers merely mentioned HR factors or engagement of Human factors being CSF for BPR but fell abruptly to supply complete grounds as what major facets of HR are the Critical Success factors in BPR. Therefore, this survey will be analysing and will be based on the employee instruction & A ; preparation, and teamwork as CSF defined ( used ) by Herzog et Al. ( 2007 ) . Education and preparation will be accessed by the similar nine properties and teamwork on six properties used in anterior research.


Hall et Al.

( 1994 )

Maull et Al. ( 1995 )

Guimaraes and Bond ( 1996 )

Terziovski et Al. ( 2003 )

Maull et Al. ( 2003 )

Herzog et Al. ( 2007 ) .


Organizational construction

Scope of alterations


Management committedness

Top direction committedness





Employee authorization

Customer focal point


Human and organisational factors

Education and preparation.


Functions and duties

Business procedure architecture

Methods & A ; tools

Continuous betterment

Business procedure architecture

Undertaking of BPR.



And inducements

Performance step


Performance result


Performance measuring

Team work.


Information engineering

Information engineering


Information engineering

Role of information


Information engineering support.


Shared values




Strategic attack

Employee cooperation

Levers and consequences.

From the treatment above, it is revealed that BPR success is merely a dream without refering and proper attending towards the human resource of an organisation. Factors discussed in the literature suggest that teamwork is one major issue for the companies to concern because of cross-functional activities. One can present I.T or any other progress equipment but to pull off it and to run that equipment, HR should be provided with proper instruction and preparation. Therefore in this survey, concentrate will be on two factors ( i.e. teamwork, employee preparation and instruction ) and its relation with BPR.


BPR is every bit of import in public sector as it is in private sector. To do this BPR work success to the full it should be implemented with underside up engagement in public sector by affecting both internal employees and external advisers. Parys and Thijs. ( 2003 )

Literature revealed that about every house needs different BPR attack depends upon its demands and measure of transmutation and strategic vision. Shin. & A ; Jemella, ( 2002 ) . Furthermore, it has been observed that Directors and leaders play critical function in successfully execution of BPR and to minimise opposition to alter, and the major obstructions includes leading, Organizational civilization and H.R. Rogerson. ( 1996 ) .

For the successful execution of extremist alteration it is necessary to fit house ‘s work force with the cognition about alteration and engineering. There is a demand for proper preparation and instruction for employees ‘ at every degree of organisation. Cross-functional squads are expected to present the consequences and they are supposed to accomplish organisational ends. Therefore, teamwork is an built-in portion of BPR success and finally of house ‘s success.

This research is based on mensurating the function of teamwork, instruction and preparation provided in BPR. In following chapter, methodological analysis and attacks adopted for this survey will be discussed and later chapters of findings, analysis and decision will be discussed.

Cua, K. O. , K. E. McKone, and R. G. Schroeder. 2001. Relationships between execution of TQM, JIT, and TPM and fabrication public presentation. Journal of Operations Management 19 ( 6 ) 675-694.


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