1. Introduction

Human Resource Management ( HRM ) is a typical attack to pull off people. Peoples make a concern map expeditiously and yet they cause the greatest troubles. Particularly in the new information-based economic system. people. non physical assets. are now critical. But people. unlike coalmines and mills. can non be owned. Organizations hence must make an environment that makes the best people want to remain.

In this respect. Training and Development ( T & A ; D ) can be the most of import HRM map to handle people good and increase the competitory power for the organisations. Training refers to bettering competences needed today or really shortly. In comparing. development refers to activities intended to better competences over a long period of clip ( Jackson & A ; Schuler. 2003. p350-351 ) . Training and development. although different from their focal point. are of class closely related to act upon the persons and houses. In this respect tonss of writers have paid more attending on this issue. Following. the documents open by a reappraisal of literature. and carry on critical reappraisal on TCL Corporation’s pattern compared with the literatures.

2. Literature reappraisal

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T & A ; D’s primary. traditional functions have been to see that the work forces are provided with the cognition. accomplishments and attitudes necessary to execute a given map good ( Harrison. 1993 ) ( Stone. 2002. p344-348 ) ( Pinnington & A ; Edwards. 2000. p186-190 ) ( Price. 2001. p325 ) .

To employees. T & A ; D provide the agencies of keeping their ain competition by bettering cognition. accomplishments and abilities ( Lane & A ; Robinson. 1995 ) . To stockholders. T & A ; D can be seen as foundation to run into the net income marks ( Pfeffer & A ; Veiga. 1999 ) . Some benefits of basic accomplishments developing include increased productiveness. higher quality merchandises. decreased absenteeism. and increased committedness and occupation satisfaction ( Washburn & A ; Franklin. 1992 ) .

In footings of some writers ( Jackson & A ; Schuler. 2003. p360-392 ) ( Ivancevich & A ; Lee. 2002. p156-184 ) . the HR directors should carry on T & A ; D fundamentally in four stairss: demands analysis. planing plan. implement the plan. and rating. In tandem. some experts pointed out some relevant point of views around the four phases.

( 1 ) Needs analysis

The diagnosing of demands is a procedure of information assemblage and analysis. and the many texts advocate a scope of fact-finding techniques. such as organisation analysis. operations analysis and staff analysis. for bettering its effectivity ( Leat & A ; Lovell. 1997. p143 ) ( CSU stuff Topic 6 ) . McCole. Morrow. Ponsonby and Kelly ( 2001. p90 ) stated that the determination to follow new engineering into bing procedures normally could ensue T & A ; D. Paton ( 1996. p11 ) put forward that preparation and development should be respondence to catastrophe stressors. Therefore. the demand analysis must be conducted by the preparation section seasonably ( Brinkerhoff & A ; Gill. 1995 ) . However in high effectual preparation. it is carried out by the line directors.

( 2 ) Designing and implementing plan

The literatures suggested utilizing internal and external trainers. on-the-job preparation and off-the-job preparation attacks. good location and direction in preparation and development ( Jackson & A ; Schuler. 2003. p360-393 ) ( Ivancevich & A ; Lee. 2002. p156-184 ) . However. Berge. deVerneil. Berge. Davis and Smith ( 2002. p43 ) recognized that well-designed direction did non warrant public presentation. and most HRD practicians still spent the majority of their clip in the design and bringing of class-room-based preparation events. Grugulis ( 1998. p383 ) pointed out that the directors besides strongly influenced the degree of developing available to others. since it could be frequently directors who arrange developing for their subsidiaries. For true engineering transportation to happen. “learning by using” ( Rosenberg. 1982 ) has to ensue in the version and applications pattern. Mentorship is considered an of import preparation and development tool in the academic literature ( Hunt & A ; Michael. 1983. p475-485 ) . and is present as a formal plan in many companies ( Burke & A ; McKeen. 1989. p69-76 ) ( Klauss. 1981. p489-496 ) .

( 3 ) Measuring the plan

The chief rating faculties consist of merchandise rating theoretical account. Kirkpatrick’s 4 phase theoretical account. and Warr. Bird & A ; Rackham’s procedure rating theoretical account which is late developed by Trapnell ( CSU stuff Topic 6 ) . Typically. merely short-run reactions to developing are assessed ( Jackson & A ; Schuler. 2003. p393 ) . Traditionally. rating is normally conducted after the preparation. Based on Kirkpatrick ( 1975 ) . the rating should measure reaction. acquisition. behaviour. and consequence. Recently. the literature advocates seting the rating into the whole procedure ( CSU stuff Topic 6 ) .

3. The brief reappraisal on TCL

3. 1. The background of TCL

TCL Corporation is a comprehensive large-scale endeavor. which was established in Shenzhen metropolis of China in 1981. TCL is good known in place electronics contraptions industry and is one of the biggest colour Television makers in China. Its most popular merchandises are colour Television sets. At present. TCL has more than 2 thousand employees.

Through 10-year’s uninterrupted attempts. TCL builds a steady and quality work squad. and establishes an extended countrywide gross revenues and distribution web. At present. TCL employs hierarchal organisational constructions. Under the CEO. TCL has 13 different sections. and HRM Department ( HRMD ) was created five old ages ago. Chiefly. HRMD is charge for the whole concern related to human resource. Since the terminal of 2002. TCL recognized the strong force per unit area from the new engineering and other challengers. so began to transport out the new scheme to encompass the challenge. In order to tie in with this state of affairs. a preparation and development plan was behavior in the terminal of 2003 ( hypertext transfer protocol: //www. tcl. com/english ) .

3. 2. The findings

To compare TCL’s pattern with academic literatures. there are some seeable differences between them. Figure 1 briefly illustrates the comparing.

Figure 1 The differences between TCL’s pattern and Literature

Procedure Literatures TCL’s pattern

Needs Encouraging actively analysis Asked by other sections

Analysis Analysis by HR directors & A ; Analysis merely by HR directors

Line directors

Resource Has no the measure Has the measure


Designing & A ; Hire internal & A ; external trainers Merely use internal trainers

Implementing Encourage utilizing assorted methods Merely on-the-job preparation

plan Assorted developing theoretical accounts Informal theoretical account merely

Evaluation Evaluation in the procedure Before preparation rating

After developing rating

More rating theoretical accounts Simple rating theoretical account

Evaluation in-depth Merely assess cognition & A ; accomplishments

4. The reappraisal on the plan of TCL

4. 1. Needs analysis

4. 1. 1 The comparing

The most important difference in the measure of demands analysis is that. the needs analysis was non initiated by TCL’s HR section seasonably. Normally. other sections suffer some jobs in the operation procedure. and inquire HR section for analysis of the grounds. However. every bit same as the literature’s point of view. TCL besides conducted the organisation analysis. occupation analysis. and forces analysis by HR section.

4. 1. 2 Discussion on TCL’s pattern

( 1 ) Organizational needs analysis

TCL did good organisation analysis. Normally. after the job occurs. the Hour directors consider their company’s strategic way through observation of study stuffs. versus employees’ public presentation to do a determination on preparation. If the jobs occurred due to the concern strategic way. the full employees will be trained after the new concern schemes are set ; if the jobs occurred due to the job employee/s. the directors will separately develop in order to hold skilled service at their finger ends.

At that clip. TCL recognized that common colour Television set would be improved to the Plasma-Display-Panel ( PDP ) Television set shortly. However. the full operator could non hold on the relevant cognition and accomplishments at that clip. Hence. the line directors put frontward this job to the HR section. Under that environment. HR section realized that the related preparation and development plan should be necessary for employees.

( 2 ) Job analysis

A thorough occupation analysis with competence patterning provides the information required for occupation demands analysis ( Freeman. 1993. p32 ) . In this sector. TCL’s HR directors did non carry on good. They merely merely analyzed the occupation. undertaking. cognition. accomplishment. ability without specific content description and evaluation of importance. frequence. and trouble of the undertaking. As a consequence. however. TCL announced approximately10. 000 hours of needed preparation should be necessary.

( 3 ) Person needs analysis

Person needs analysis identifies gaps between a person’s current capablenesss and those identified as necessary or desirable ( Jackson & A ; Schuler. 2003. p362 ) . TCL’s HR directors did quiet good in this field. They concerned employees’ basic accomplishment degrees. attitudes. and the work environment in finding if public presentation jobs could be solved utilizing preparation. At last. they believed that the ability. productiveness. quality rate. and staffs morale could profit from the T & A ; D for the full operators.

4. 2. Resources happening

4. 2. 1. The comparing

By now. most of the literatures don’t put the resource determination as the separate measure. However in TCL. due to the population of the employees is consider big. the plan should mention to tonss of resources. for illustration. clip. stuff. capital. etc. Consequently. TCL had to see it as a separate phase in set uping the relevant resource good.

4. 2. 2. Discussion on TCL’s pattern

In a word. TCL had limited resources to implement the T & A ; D plan. The state of affairs influenced the effects of the plan at some extent.

Budget. TCL took out 2 % of entire employee’s salary one-year for this preparation and development plan.

Time. TCL chiefly utilized the on the job clip to develop the employees. Besides. it besides used 30 proceedingss before concern hr to learn some cognition.

Material. TCL used the new machines as installations. The manual. internal intelligence paper. relevant books and diaries were used to train.

Expertness. TCL had to happen it from other companies. To work out this job. TCL asked the machines providers to offer the related files.

4. 3. Program designing and implementing

4. 3. 1. The comparing

In this major sector. TCL’s public presentation was considerable different with the literatures. In order to salvage the resources. TCL merely chose its directors as the plan interior decorators. and trainers. Likewise. it merely adopted on-the-job preparation attack in the plan. Besides. in order to entree the plan handily. TCL did non utilize the formal direction and theoretical account to develop subsidiaries. In contrast. the informal theoretical account of preparation was employed widely in the whole procedure.

4. 3. 2. Discussion on TCL’s pattern

( 1 ) The objects

Enhancing the employees’ cognition. this included company policies and ordinances. basic technological cognition.

Bettering their accomplishments. this consisted of operation accomplishments. commanding accomplishments. invention accomplishments in bring forthing PDP TV sets.

Promoting their public presentation. this included transportation of preparation to the on the job place. working attitude. etc.

( 2 ) The transportation of preparation

TCL tried best to excite positive transportation happening. It employed the scheme of “learning by using” . and created the similar state of affairs with the existent working environment in order to the positive transportation occur. The trainees were trained by the same merchandise line. same machine sets with their places. Therefore. the cognition and accomplishments they acquired were considerable easy to reassign into the industry procedure.

( 3 ) TCL merely hired its directors as the trainers

To some extent. the success of the preparation and development plan depends on proper choice of the individual who performs the undertaking ( Anfuso & A ; Frazle. 1997. p81 ) . TCL believed its directors were familiar with the internal state of affairs and the PDP Television industry. Therefore. TCL merely used 23 line directors as the trainers. but ne’er hired the external experts in the procedure.

( 4 ) TCL simply adopted on-the-job preparation attack

On-the-job preparation was less in investing of clip. money. and stuffs. but much valid and convenient for the trainees. Therefore. TCL simply employed on-the-job preparation. Nevertheless. the state of affairs reduced the consequence of the plan.

Brief talk

Employees merely took 30 proceedingss before the concern hr. and stood in forepart of the trainers. Trainers briefly summarized the last twenty-four hours state of affairs. introduced new cognition and public presentation ushers etc.

Coaching and reding

One of the best and most often used methods of preparation is to learn them by the higher-ups ( Waldroop & A ; Butler. 1996. p111-119 ) . Within the merchandise line. trainers showed the public presentation. and allow trainees copy their behaviour. Meanwhile. the wrong public presentation could be revised.

Job rotary motion

Job rotary motion could do possible that the employees handle more accomplishments ( Ivancevich & A ; Lee. 2002. p168 ) . In TCL. half of trainees were asked to alter the place orderly.

4. 4. Measuring the plan

4. 4. 1. The comparing

In the last phase. TCL besides did some things different with the literatures. In fact. TCL merely conducted the rating before the preparation and after the preparation. because most of the trainers complained it was really hard to measure in the procedure. Besides. TCL simply evaluated the simple informations or facets. but non including the in-depth rating for it.

4. 4. 2. Discussion on TCL’s pattern

Evaluation is the procedure of finding the value and effectivity of a learning plan. As for this plan in TCL. two times evaluation were conducted by the trainers.

Before-training rating

The intent was to measure the existent state of affairs of the trainees. and supply the benchmark for the after-training rating ( see figure 2 ) .

After-training rating

TCL based on the internal and external factors. partially adopted Kirkpatrick’s 4 phase rating theoretical account of reaction rating. larning rating. and behavior rating to measure trainees. In item. they conducted a matrix rating in figure 2.

Figure 2 TCL’s rating matrix ( Telluriums: entire employees’ salary one-year )

Criteria Assessment Before T & A ; D After T & A ; D

Methods Degree Degree

Rate of individual managing

New engineerings? Test 11. 8 % 68 %

Degree of bettering the accomplishments Test 8. 9 % 63 %

Satisfaction rate by the clients Data No data 87 %

Qualification rate Check No data 89 %

Accident rate Data No information Less 5 %

Capital cost Calculate No information 1. 9 % of TES

Time cost Calculate 8 months 6 months

By measuring the relevant issues. by and large. TCL’s plan was successful in developing the employees for PDP Television. Through the plan. 63-68 % of employees could be suited with the demand of the place. To surprise. satisfaction rate by the clients. making rate were small favourable. and the cost of capital and clip was bearable.

5. The influence of moral factors

In add-on to the physical factors. moral elements such as trust people. equity. and common regard. besides influence the consequence of plan. Following. the three factors which strongly influenced TCL’s plan will be discussed.

5. 1. Trustworthiness

Low trust consequences in closed communicating. small problem-solving and hapless cooperation. Therefore. trust edifice should be a common yarn in most corporate acquisition enterprises. Training directors must incorporate into their plans the rules of trust edifice. and trust healing should a treachery occur ( Anonymous. 2004. p5 ) .

In this sector. TCL did rather good. By constructing a civilization of consciousness sing trust. TCL’s employees and directors founded comparative sound relationship. It surely facilitated the communicating between trainers and trainees. and promoted the preparation. Further. the trustiness relation could promote people work in conformity. and better the productiveness.

5. 2. Fairness

The success of the T & A ; D depends on proper choice of the individual who performs the undertaking ( Anfuso & A ; Frazle. 1997. p81 ) . Besides. who attend the plan may be promoted or have higher rewards or wages as a consequence ( Ivancevich & A ; Lee. 2002. p159 ) . Therefore. equity to take the trainers and trainees is a cardinal to employees’ temper and preparation. However. there were some jobs in pick of the trainers in TCL. Most of the professional staffs were non chosen as the trainers. but merely the directors. TCL merely regards the directors as the professional technicians. Unfortunately. this state of affairs discourages employees’ enthusiasm in analyzing engineering. Overtime. the employees’ engineering degree may worsen.

5. 3. Common regard

Common regard could maximise the consequence of acquisition by bettering the temper of trainers and trainees. In contrast. the consequence of plan must be limited. TCL advocated respect each one. Therefore. every organic structure could acquire the feeling of self-pride from others. As a consequence. both trainers and trainees are encouraged to execute better by the bomber consciousness. In future. it would excite the positive morale and create favourable corporate civilization. Undoubtedly. it could continuously increase the competitory power.

6. The recommendation

Although the T & A ; D plan are comparative successful to better PDP TV division for TCL. nevertheless. some failing should be corrected instantly. Otherwise. TCL may endure the human resource jobs in future.

6. 1. Conducting hazard analysis actively

T & A ; D don’t merely contribute to the current undertaking. but future aims. Hence. both HR directors and line directors should look frontward and pay more attending to the possible hazard. analyze the internal and external state of affairs every bit early as possible. in order to transport out T & A ; D seasonably in encompassing the altering environment.

6. 2. Using trainers and developing attack widely

Sometimes. the internal trainers’ ability is limited by the instruction background and the on the job experience. In order to acquire better consequence of T & A ; D. TCL should engage the more first-class trainers in despite of internal and external. Besides. in add-on to on-the-job preparation attack. off-the-job preparation is necessary to systemically spread the engineering. and maximise the consequence of acquisition.

6. 3. Increasing preparation installations

Formal theoretical account preparation is besides helpful to heighten the consequence of T & A ; D. Therefore. TCL is strongly encouraged to add some preparation installations. For illustration. class-room. computing machine. Multi-media picture. and intranets. these are necessary to ease T & A ; D.

6. 4. Measuring the plan seasonably and wholly

Through better the feedback roll uping methods. TCL should run the rating into the full T & A ; D procedure. Besides. the more complete rating methods. such as consequences rating. should be considered utilizing in the procedure. By making so. TCL could seasonably cognize how about the plan. and who need to be retrained in future. and do a sound determination to better and set the plan so that embrace the coming challenges.

7. Decision

As has been noted above. the plan of preparation and development in pattern are small different with the academic literature. By and large. the patterns of T & A ; D most tend to be cogency and efficaciousness. By contrast. the literatures of T & A ; D most tend to offer a basic frame work which guides HR directors in the pattern. Although there is a spread between the literature and TCL’s pattern. nevertheless. the literatures play theoretical function in preparation and development employees.

In tandem. by reappraisal TCL’s T & A ; D plan. there is grounds to turn out that preparation and development could do more competitory for the person and organisation in lasting. Therefore. HR directors and line directors should unite continuously developing literatures and factual state of affairs. efficaciously perform T & A ; D for the hereafter.


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CSU stuff Topic 6

Hypertext transfer protocol: //www. tcl. com/english

Hypertext transfer protocol: //www. nwlink. com/~donclark/hrd/sat6. html # inteval


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